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Lost iTunes Plus Upgrades?

6540 Views 49 Replies Latest reply: Oct 29, 2007 11:33 PM by Eli Beit-Zuri RSS
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tmelcher Calculating status...
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Oct 16, 2007 3:34 PM
Argh, for whatever reason, when I try to upgrade my iTunes library to incorporate the newest iTunes Plus additions, iTunes locks up. To add insult to injury, when I try restarting iTunes and use "Check for Purchases" when I restart the program, it thinks that I successfully downloaded a few of the tracks but locks up when it tries to download the rest.

Is there anyway I can get those "upgraded" versions that I missed, because, I've checked, they didn't make it into my library.
MacBook Pro, Mac OS X (10.4.10)
  • Scott Preston Calculating status...
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    Oct 16, 2007 4:40 PM (in response to tmelcher)
    Same problem here, download is ok, but iTunes freezes when trying to replace the current file. When I restart iTunes it thinks I've downloaded the file successfully. So net result is that I paid for something I did not get. Sent an email to Apple support, but not response yet.
    24' iMac, Mac OS X (10.4.10)
  • lukelucas Calculating status...
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    Oct 16, 2007 5:22 PM (in response to Scott Preston)
    HA! best of luck with this one.

    about a month back, i had this exact same problem. Apple kept sending me links to re-download what i had purchased. what do i get? the same, DRM-wrapped, 128kbps files i already had. apple refused to acknowledge anything wrong on their part and i gave up.

    and again... its happened. an Old Crow Medicine Show album and a Patton Oswalt album i had were available for upgrading, so i did.

    same. effing. problem.

    i have NO clue how to resolve this or what to do. i wish you could rely on Apple to help fix this, but i doubt it. i'm very VERY ****** about this and want action ow. my money is stolen because i'm not getting the product i paid for.
    1.43 GHZ G4 mac mini, Mac OS X (10.4.6)
  • TB-he-he-he Calculating status...
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    Oct 16, 2007 5:30 PM (in response to tmelcher)
    I am NOW having the same problem. iTunes locks up every time I try to upgrade to the iTunes Plus version of a song. Immediately upon download, iTunes stops responding and I have to Force Quit to do anything. Once I restart iTunes, it begins with the next song that it was trying to download and does not see that my first download never completed. I tried a search for the missing tracks and did not find them via Spotlight.

    Apple has been very good an working with me on these download issues, but this needs to be fixed. Do I have to go through all of my purchases and search for each one on my hard drive just to make sure they are delivering me the product I purchased?
    iMac Intel, PowerBook G4, iBook G3, Mac OS X (10.4.6)
  • brichpmr Calculating status...
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    Oct 16, 2007 5:42 PM (in response to TB-he-he-he)
    I'm having the same issue this evening. The automated email response just came through, but it looks like Apple has a major issue with their iTunes Plus download scheme. Downloads get to the processing file stage but never complete the process, and iTunes requires a force quit to get rid of the beach ball.
    12" PowerBook 1.5; 1.25GB Ram; 100GB Hitachi 7200 Travelstar, Mac OS X (10.4.10)
  • RevDaemon Level 1 Level 1 (0 points)
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    Oct 16, 2007 7:29 PM (in response to tmelcher)
    Same issue here, hope a fix comes out soon.

    A few of the tracks made it to the artist folders but did not show up in the library or replace the existing file
    MacBook Pro 15" 2.4Ghz Intel Core 2 Duo, Mac OS X (10.4.10)
  • kitttie Calculating status...
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    Oct 16, 2007 7:31 PM (in response to brichpmr)
    Add me to the list of those having the same problem. I finally decide to do the iTunes Plus upgrades, it's taking forever to get through 70 songs. I've been trying for a couple of days now. I haven't even looked yet, but I suspect all the ones that supposedly downloaded so far are gone...
    17" MacBook Pro, Mac OS X (10.4.10)
  • lukelucas Level 1 Level 1 (0 points)
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    Oct 16, 2007 9:27 PM (in response to tmelcher)
    rest assured, this is not a new problem. like i stated in my first post in this thread, this happened to me about a month/month and a half ago with no real resolution on Apple's end.

    i ended up around $15 poorer with nothing to show for it.

    this MUST be fixed. NOW. amazon.com is becoming more and more difficult to pass up.
    1.43 GHZ G4 mac mini, Mac OS X (10.4.6)
  • japhy Level 1 Level 1 (5 points)
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    Oct 16, 2007 11:51 PM (in response to tmelcher)
    I'm having the same problem with $24 worth of upgrades. This is so frustrating!!!
    Macbook Pro, Mac OS X (10.4.10)
  • lukelucas Level 1 Level 1 (0 points)
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    Oct 17, 2007 7:23 AM (in response to tmelcher)
    any answers yet?

    here's something i thought about: my iTunes library is stored on an external hard drive. could this maybe be the problem? anyone else in this thread storing their library on an ext. HD?
    1.43 GHZ G4 mac mini, Mac OS X (10.4.10)
  • lukelucas Level 1 Level 1 (0 points)
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    Oct 17, 2007 7:42 AM (in response to lukelucas)
    i've just sent Apple a lengthy email detailing this problem and a link to this thread.

    (fingers crossed)
    1.43 GHZ G4 mac mini, Mac OS X (10.4.10)
  • japhy Level 1 Level 1 (5 points)
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    Oct 17, 2007 7:57 AM (in response to lukelucas)
    Funny, I thought about that too but then couldn't explain why that would make a difference so didn't mention it. I am using an external drive.
    Macbook Pro, Mac OS X (10.4.10)
  • lukelucas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2007 8:00 AM (in response to japhy)
    i wouldn't think it would make a difference. now that i think about it, unless Apple did something screwy in a prior update, it shouldn't. i remember when iTunes Plus premiered, i was able to upgrade a whole bunch of tracks/albums without a hitch.

    so there shouldn't be a problem now. right?

    :-\
    1.43 GHZ G4 mac mini, Mac OS X (10.4.10)
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