Hi,
First off, Pink_snow, I also followed the explicit link you gave, and in response, iTunes Plus has a proud statement in the top right corner, "Your iTunes Plus music is currently up-to-date." (?)
Following the previous suggestion by StarDeb55, I used the iTunes' web pages to send them an e-mail explaining the situation and received the following response:
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I understand you have been unable to upgrade your iTunes Store purchases to iTunes Plus. I apologize for any inconvenience this may have caused you.
The DRM protected songs you purchased may have been modified since you purchased them, so the iTunes Store does not recognize them as the same items anymore. Therefore the iTunes Store will not allow you to upgrade these items to iTunes Plus and unfortunately there is no way for us to force it.
iTunes Plus songs, music videos, and albums are now available at the same price as the previously available versions that were protected by digital-rights management (DRM). The iTunes Plus version will always be presented if it is available for purchase. Music on the iTunes Store available in iTunes Plus will no longer be available as 128 kbps and with DRM.
To learn more about iTunes Plus, please see:
http://www.info.apple.com/kbnum/n305567
Again, I apologize for any inconvenience this may cause you. Thank you so much for being an iTunes Store customer; we really appreciate your business. I hope you have a wonderful day!
Warmest Regards,
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My response:
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The only modification that occurred is:
- copying the iTunes library from my old computer to the new one
(and deleting the old account since I pass my "old" computers
to my students)
- playing the songs with iTunes.
I fail to see how either of these actions on my part should invalidate the upgrade! I have been a loyal Apple customer for over two decades, but find this to be an unacceptable explanation for what seems to be a bug in the iTunes - iTunes Store software system.
I realize that you cannot personally change how this works, but would greatly appreciate of my qualm could be forwarded to someone who can.
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To which another iTunes rep said:
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I'm very sorry to hear that you were not satisfied with the last response provided to you. I understand your concern and frustration. I am happy to provide an avenue should you wish to forward your dissatisfaction.
Tunes Store Customer Support is happy to help you resolve issues with iTunes and its existing features and services. If you would like to submit feedback about iTunes Plus, please visit this page:
iTunes Feedback
http://www.apple.com/feedback/itunesapp.html
As part of submitting feedback, please read the Unsolicited Idea Submission Policy linked to the feedback page.
I hope you continue to enjoy your iTunes Store purchases. Thank you for being a loyal iTunes Store customer. Have a wonderful afternoon.
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So, yes, I will submit a feedback. However, I doubt anything useful will happen: somehow, in copying the iTunes Music folder from the old to my new computer, de-authorized the old computer and authorized the new one, iTunes lost the information it apparently needs to recognize that a song is eligible for the upgrade.
For my taste, however, they could dispense with the vapid platitudes...
So, unless this bug gets resolved, the question will remain open---both of your comments having been helpful.
Thank you, Tristan