Previous 1 2 3 4 Next 117 Replies Latest reply: Sep 8, 2008 4:11 AM by dellthecomputer Go to original post
  • jkeegan Level 1 Level 1
    I have a third option..

    I saw this message, and cringed at option #2.. I didn't want to lose contact photos, calendar events, sms messages, notes, safari bookmarks, etc, etc.

    So, I went in and found (on my windows laptop) where iTunes was storing the backup files:
    C:\Documents and Settings\jkeegan\Application Data\Apple Computer\MobileSync\Backup

    That dir had two directories beneath it, with long hash filenames..
    One seemed to be for an earlier version of the software, and the other for the latter. I synced my iPhone with iTunes, and saw the newer of those two directories get updated slightly, so it seems they're storing one backup per version.

    I copied the directory (maintaining file permissions and dates etc) into another directory off t the side, to use as a backup if I had to.

    Then I went into that newer backup dir and just started looking through these files for anything that looked like it had to do with photos..

    One file, which for me was named f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup, seemed to talk about image numbers for photos.. The broken version of this file looked roughly like:

    bplist00<D4>^A^B^C^D^E^F^TPathWVersionTDataXGreylist_^PESCMedia/DCIM/.MISC/Info. plistS1.0O^Q^A><?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "">
    <plist version="1.0">
    ^^@^Q^@^V^@^^^@#^@,^@J^@N^A<90>^@^@^@^@^@^@^B^A^@^@^@^@^@^@^@ ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^A<91>

    So, I disconnected my iPhone from the dock, and then tried deleting that file from the actual Backup directory that iTunes looks at.. I reset the iPhone according to option #2 (Settings->General->Reset->Erase All Content and Settings).

    When I connected it to the dock, it asked which backup I wanted to use, and I said the most recent. It updated everything, and now the camera works (I had no photos on the phone - the initial problem coincided with me deleting all photos on the iPhone after extracting them). I didn't lose any contact photo images, sms messages, etc - nothing.

    To find that file for you, you can try doing a "grep Info.plist *" in the backup directory with the most recent modification time after doing a sync to back up. (I'd make a backup of the entire Backup directory before trying what I did).

    I hope Apple fixes this, along with the other documented camera problems.. but at least here's a workaround that doesn't result in you losing everything.
  • mytravelguySkip Level 1 Level 1
    Same problem for me.
    Should I wait for new soft/firmware?
    Bford71 says it's keep reoccurring.

  • darinrmcclure Level 1 Level 1
    Did # 1 No Joy, Did #2, Camera works again. Now I have ringtones that are there, but don't work, I no longer get a ping when I get a text message, have songs that I bought thru itunes that are there but don't play. Oh and the Guys at the Apple store were no help. Told me the problem was my data, not the iPhone.


  • darinrmcclure Level 1 Level 1
    this problem is not solved.
  • Rsturg Level 1 Level 1
    this problem (pics dissapearing in the roll) appeared 4 days ago, after many months of successful picture taking. I took the phone to the store, where they simply gave me a new phone. after I synced, the problem was back. i repeated this process again. (yes they gave me another phone), BUT THEN, the genius bar rep told me they wouldnt give me another phone, I must have a virus on my computer. Ive synced the phone, and the problem hasnt come back,. BUT I DIDNT SYNC PHOTOS, thinking that the corrupt file or virus must be in the photos. a day later I am still ok but want my pics back on the phone. I dont understand why I need to restore from backup, if I dotn mind losing my sms, notes, and settings, wont future syncs just restore my calendar and contacts from outlook, and music from itunes, so not restoring from backup seems very viable for me? Can someone tell me?
  • doh-boy Level 1 Level 1
    *OPTION 4*
    I found a different way to keep all your settings (from a back-up) and restore the camera functionality.

    1. Make sure you sync your phone so you have the most current back-up of your information.
    2. Click on the Restore button located in the Summary tab of iTunes.
    3. After the phone settings are restored, DO NOT restore your personal information from a back-up, instead eject the iPhone and take a photo. The photo should now appear in the camera roll, like normal.
    4. Attach the phone to the dock and import the photo into iPhoto (I did not delete the photo from the phone).
    5. NOW restore your personal information from a back-up through iTunes.

    I hope that makes sense. The camera is currently working again for me. I’ve taken several photos after syncing and they haven’t disappeared, yet.
  • doh-boy Level 1 Level 1
    Note: the problem came back after I deleted photos from the iPhone. I don’t know if the problem exists if you delete photos through iPhoto, but I suspect it does.
  • heaventwig Level 1 Level 1
    Thanks! This solution appears to have solved this problem for me, which first appeared this morning.
    -Gavin White
  • mh184 Level 1 Level 1
    i am having the same issue with my iPhone:"camera will not save photos after snapping photo." i am visiting canada and am not able to use the dock with the laptop in use (no USB 2 port)---any other remedy?
  • gamesandtheory Level 1 Level 1
    Thanks jkeegan - I tried your method of manually deleting the photo pref file prior to erasing and restoring from backup and it worked like a charm. (On a mac, it is the first mdbackup file sorted by date after syncing, in users/-/library/app support/mobile sync/backup)

    My camera is back online and all of my settings and data are intact. Thank you!
  • Brian Kaempen Level 3 Level 3
    Solution #4-The Genius' Solution

    My phone was exhibiting the same symptoms, white empty thumbnails, didn't save the pictures, etc., but #1 and partly #2 didn't work, so I took my phone to my Apple store. The Genius backed up my phone, then restored it using #2-aka, didn't save my data. Then, he restored it again, this time from the backup he had previously made. For some reason, despite returning to the same backup that was giving me the problems, applying a clean OS, then replacing the backed up files back on, fixed it. I would try this "Solution #4" before ALL others.

  • creekway Level 1 Level 1
    I have this same problem. Pictures do not save on my iPhone. It happened after I removed over 100 pictures from the camera roll and saved them to my computer. I do not use iPhoto and am on a PC.
  • RobKapteyn Level 1 Level 1
    Hey Apple! -- me too -- fix this.

    I unloaded about 200 photos that I had taken over the holidays and now mine is doing the exact same thing. I thought I had taken several photos, but when I went to look at them -- the photo album contained "No Photos". After taking a photo going to the photo album -- I see a blank thumbnail. But when I go home and return to the album, I see "No Photos". iPhoto also sees nothing.

    I thought I might have run out of space to save photos, so I deleted some podcasts and music -- it did not help.
  • chanirubin Level 1 Level 1
    Tried your #4 Method just now- phone took pics just fine after the restore and now I am in the middle of resyncing my other stuff.... baited breath... will it work...

    and it failed.

    By restoring the file it stopped taking pics- what did I do wrong?
  • Rsturg Level 1 Level 1
    I had the same problem, hard reset the phone, synced it as a NEW PHONE, and it was fixed and hasnt returned. I lost my prefernces, but there arent many, and everything else just synced and was good as new. From my perspective, its really easy to fix like this, and painless, other than the 10 minutes reseting my prefs. The guys at the Genuis bar tried to tell me I had a virus and they werent going to help, had to find this forum and this solution to save myself

    APPLE needs to fix this in the next software update.
Previous 1 2 3 4 Next