Previous 1 2 3 4 5 6 Next 117 Replies Latest reply: Sep 8, 2008 4:11 AM by dellthecomputer Go to original post
  • braeburnt Level 1 Level 1 (0 points)
    This is perfect. Seems like simply (1) removing the file "e96874516f16021830335f15e1150b9bd17e4081.mdbackup" from your ~/Library/Application Support/MobileSync/Backup folder; (2) and restoring the iPhone from the corresponding backup would work. I had the white thumbnail problem, tried a hard reset, a simple restore, an "erase all settings", all in vain, but it looks solved thanks to this.

    Message was edited by: braeburnt
  • haa Level 1 Level 1 (0 points)
    My situation was a bit different but this post helped me solve it. Happily I had installed the "Term-vt100" terminal application which allowed me to look around the files on the iPhone and fix things -- this is exactly why I installed a terminal application in the first place.

    I ended up in this camera-not-working situation and also lost a load of photos (perhaps 100, ****) at the same time.

    My situation was as follows: I had the Media/DCIM/100APPLE and 101APPLE directories, and the Media/DCIM/.MISC directory but no Info.plist file in the .MISC directory. I changed the permissions of everything to 777, no help.

    After removing the empty Media/DCIM/.MISC directory everything seems to work OK -- including taking photos and getting them out with iPhoto -- it seems that the directory and plist file were re-created when I used the Camera.

    Perhaps the photos and plist file were lost somehow (the phone didn't crash or anything and has worked great) and the Camera app didn't know to recreate the plist file if the directory was already there.

    Hope this helps...

    Note: the "ls" in some old BSD package does not show .hidden files without the -a option, so be sure to use ls -la to see e.g. the .DCIM directory.
  • cjAllen Level 1 Level 1 (0 points)
    I began having the same disappearing photo problem this past Monday. I tried the #2 solution posted above which worked... and I thought that was the end of it.

    I successfully took 6 photos between Monday and today, Thursday. I shot 43 new pictures today, 14 were captured and saved, the rest came up blank again.

    I appreciate the solution posted above, but clearly this is a bigger issue that Apple needs to resolve.

    At this point, the camera on the iphone is useless and I lost a lot of photos I was looking forward to viewing.

    Is Apple addressing this issue at all?
  • jon_slider Level 1 Level 1 (0 points)
    y camera also stopped saving pictures

    I found a workaround

    use the application CameraPro. First touch the Capture button on the lower left. Then take a photo with Camera Pro.. wait about 5 seconds for the spinning dial to stop. Quit camera Pro.

    Take a normal iPhone camera photo.. it will now save..

    However, if you delete those photos, and put the iPhone to sleep, you will have to start over with "initializing the saving" with Camera Pro again.

    If you figure out how to solve this, let me know too!

    It started one day while I was on 1.1.1.... after updating to 1.1.3.. the problem persists..

    I have not tried solution 1 or 2 above, yet..

    the workaround using CameraPro works with FW 1.1.1, FW 1.1.3, but not FW 1.1.4
  • jon_slider Level 1 Level 1 (0 points)
    After removing the empty Media/DCIM/.MISC directory everything seems to work OK -- including taking photos and getting them out with iPhoto -- it seems that the directory and plist file were re-created when I used the Camera.



    YES!

    I used iFuntastic on a Mac to delete the .MISC directory and now my camera works like new!

    YAAAAYYYY!

    btw, my .MISC directory was Not empty, it did have an info.plist file.. and a photo.. they both got trashed, along with the directory.. and Yes, a new directory and info.plist recreated themselves..

    this ROCKS!

    Thank You!
    Jonathan
  • jon_slider Level 1 Level 1 (0 points)
    After removing the empty Media/DCIM/.MISC directory everything seems to work OK -- including taking photos and getting them out with iPhoto -- it seems that the directory and plist file were re-created when I used the Camera.
    YES!

    I used iFuntastic on a Mac to delete the .MISC directory and now my camera works like new!

    YAAAAYYYY!

    btw, my .MISC directory was Not empty, it did have an info.plist file.. and a photo.. they both got trashed, along with the directory.. and Yes, a new directory and info.plist recreated themselves..

    this ROCKS!

    Thank You!
    Jonathan
  • drhundertwasser Level 1 Level 1 (0 points)
    awesome. worked for me too. hurray!

    I found & deleted that exact same file. Found it simply by using spotlight:

    f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup

    Trashed it (and emptied trash for good measure).

    Disconnected iPhone. Erase all Settings. Restored from backup, took five minutes. All fixed.
  • Adam Prall Level 1 Level 1 (50 points)
    OK guys, I really think we need to stop wasting time and mark this question “answered”—no, the solutions aren’t perfect, but it can’t be perfect until the next update (i.e. iPhone 2.0, or whatever incremental update will come first). The solution which worked perfectly for me with three different iPhone’s was *doh-boy’s Method 4* above. Just make sure that you follow his instructions exactly and do not delete the images as you import them the first time. Mahalo and good luck!
  • You™ Level 1 Level 1 (25 points)
    I've been having the same problem with my iPhone. +My replacement iPhone...+ After the I noticed the problem a month ago, I took it to the Genius Bar at a nearby Apple Store and demonstrated the symptomatic disappearing pictures in the camera roll and the way it crashed when you tried to view one of the white thumbnails. They handed me a replacement phone.

    Yesterday I noticed it happening again on the replacement phone. I shot some random pictures and opened them in iPhone's "Photos." They appeared fine. I deleted each. Shot five more random pictures and three had white thumbnails. I tried to open one of the white ones and "Photos" crashed. I tried to open "Photos" again and all the thumbnails were white. Opened one - crash. Opened "Photos" again - "No Photos."

    Although I couldn't recover any lost pictures, I could restore the ability to shoot pictures by trashing the "f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup" file, resetting the iPhone (while erasing all content and settings) and then restoring my settings from a recent backup.

    My hypothesis is that the problem develops in some situations after you delete pictures on the iPhone using the Delete command in "Photos."

    Since I've seen this behavior on more than one iPhone, as well as the instances written in this thread, I'm inclined to say this isn't a solved issue. It's a real bug and needs to be fixed.
  • pikachuchik Level 1 Level 1 (0 points)
    I have the same problem, I downloaded all my pics unto the computer and erased them from the iphone and I took like 8 pics and when i went to see them there were only white squares there!! I did a restore and it's still the same... this ***** especially since there is NO answer to our dilema!!
  • ok_apple_luv'r Level 1 Level 1 (0 points)
    thanks for the info - i too was having the white box photo's which was very annoying but i figured it was a special, special added feature of the newest update. but step 2 of your post fixed it all - thanks!!
  • Joseph Warfield Level 1 Level 1 (15 points)
    Kevin, I posted here a few weeks ago and one of the solutions worked BUT now it has happened again... I must have emptied 30 or so pictures and since the other day, I am now unable to snap a picture. This solution worked for me and I suppose I have to do it yet again, which is becoming a true inconvenience...

    1) This is the file I deleted using spotlight became easy to find...

    f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup

    2) Empty the trash after dragging it to the trash. 3) Disconnect the iPhone then Erase ALL Settings. 4) Restored from backup...

    The way I see it, is that this continual problem does not warrant bringing it into the apple store genius bar. However, it is something that this should not be something we as customers should need to do. This has been an ongoing issue for several weeks now and Apple should really come out with a fix. One time to have to do this is by some standards, an acceptable compromise to get the camera working again respectively but having to do this a second or third time is unacceptable... Can anyone at apple provide an acknowledgment as to when this will be addressed in a software update?

    Thank you!

    Joe W.
  • MrAngeloD Level 1 Level 1 (0 points)
    My iPhone (8GB, 1.1.4) exhibited the same behavior just a few days ago after my upgrade to 1.1.4 and I was not able to save pictures.

    I just fixed it by doing just what you prescribed: deleted backup file, emptied trash, then restored from backup.

    Camera is working again. Thanks!

    I am also wondering if this will be addressed in the next update.
  • Adam Prall Level 1 Level 1 (50 points)
    OK I definitely take back my "wasting time" comment. It's happened again, and after taking hundreds of photos that I wanted to keep - on Easter... jeez...
  • KimberlyAllen Level 1 Level 1 (0 points)
    I took my iPhone to the nearest Mac store (45 minutes away) and they replaced my phone due to the same problem. Then, once I got home and synced from my last update, the problem reoccurred on my brand new phone... its obviously a bug in the computer... I use this camera for everything... Does anyone have a solution?

    Kimberly
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