1 Reply Latest reply: Oct 19, 2007 7:36 AM by b noir
rdmarti4 Level 1 Level 1 (0 points)
I download the setup file for install but when installing it verifies and then it give mean error saying it cannot locate the iTunes.msi file.

"The Feature you are trying to use is on a Network resource that is unavailable. Try using an alternate path to the folder containing the iTunes.msi file."

I have a done a search for possible iTunes.msi files and found 5 different versions, i tried them all one by one and none of them would work. Is there a folder that might contain this file that I have oversearched, or is there a way that I could bypass that file.

Thanks for any Help

Dell Dimension 8400, Windows XP Pro
  • b noir Level 9 Level 9 (72,005 points)
    +I download the setup file for install but when installing it verifies and then it give mean error saying it cannot locate the iTunes.msi file.+


    +"The Feature you are trying to use is on a Network resource that is unavailable. Try using an alternate path to the folder containing the iTunes.msi file."+

    With those ones, let's try the following procedure:

    First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.

    Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)

    Description of the Windows Installer CleanUp Utility

    Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:

    Removing iTunes and QuickTime for Windows

    Now try another iTunes install. Does it go through properly this time?