iTunes store is not connecting

Not really. The one of the problems is that the error number 11333, is a generic message for connection failure. There can be lots of different reasons that the connection failed. Some of the solutions may work for you, and not for others.

Well, that solution worked for me. Thanks.

I really don't have an idea what happened, but all of the sudden iTunes is working. This is what I changed I replaced my Symantec Anti-virus with CA Anti-virus. Nothing else was done. I had tried every fix mentioned with no avail. I had recieved a free trial for CA Anti-Virus and we have it already on our desktop. The desktop iTunes never had the connection problem that my laptop has had over the last three weeks. So that may be the answer...if you have Symantec/Nortons Anti-virus it may be the reason you cannot access iTunes. Just a hunch...now back to my podcasts!!!Yippee!!!

I have tried everything recommended below and everything recommended by Apple, and I still can't connect to the iTunes Store. Help!!

I too am having that same issue. I have tried everything and I can't get any straight answers from support. I have tried everything. I run diagnostics and it says iTunes store is not connected but everything else is ok. I even tried turning off my firewall and connecting and that didn't work. I haven't changed anything on my pc. I think Apple must have some internal problem they haven't figured out.

Since this is a generic message, as when all else fails issue an 11333 error, it seems that there are a variety of different problems all lumped together.

There are some that when they run the Network Diagnostic Tool, fail to connect to the store. There are those that have bad certificates, and those that have a bad date and time.

I would suspect that if you run the Network Diagnostic Tool under the help menu item, and it fails, then you have perhaps an issue with a firewall.

If you can connect to the store, but can't get a secure connection, then i suspect that either you date/time is off, or you certificate is bad.

I'm in the last group. I updated my certs as suggested with no effect. My computer has the correct time.

But most importantly, the diagnostic tool says that I CAN connect to the store, with an SSL (secure) connection. So the question is, how come Apple's diagnostic tool says that everything is all right, but iTunes itself doesn't see things that way.

Perhaps the diagnostic tool needs to be updated.

Yeah, I've had the same problem for the past few days. I keep getting the message, "iTunes could not connect to the iTunes Store. The network connection has timed out." Okay. So, I ran diagnostics (several times), and all the green lights are on except for the connection to the iTunes Store, which is red. I'm getting a bit aggregated because it said to check my network connection - okay, well, what am I supposed to check? If anyone has a solution, I'd appreciate the help.

Same problem here. Network Diagnostics are all green. iTunes Radio works. The Store was working last week and I tried it today and I get these two messages:

"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."

-Network Diagnostics-
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
NVIDIA AWxxx
iTunes 7.4.3.1

Current user is an administrator.

Network Adapter Information

Adapter Name: {4F538A16-xxx}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 24.x.x.x
Subnet Mask: 255.255.255.0
Default Gateway: 24.x.x.1
DHCP Enabled: Yes
DHCP Server: 24.x.x.x
Lease Obtained: Wed Oct 24 17:42:21 2007

Lease Expires: Thu Oct 25 08:42:21 2007

DNS Servers: xxx.xxx.xxx.xxx

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.
ZoneAlarm Firewall is installed.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Message was edited by: hotmamma

PainlessJen Had it so right. I never would have thought that it was having Windows Firewall up with another firewall. Thank you so much

Since upgradng to latest itunes version I cannot connect to the store either from iTunes or from the web site - error message says to check connection to the internet (which is totally viable for everything else; all was working fine prior to applyign the update so I think it's an update issue; has anyone tried rolling back to pre the update and has this worked?

Same as me. I also get a very odd tiny dialogue box that pops up that has an address
http://appldnld.apple.com.edgesuite.net ...... can't read the rest.

Looks like the store needs some work.

I'm having the same problem but my error message is a little different

same here tried everything spent an hour on the phone with apple

I've tried everything listed here and still can't get it to work.
I spent an hour on the phone with tech support only to not have it work, and then I was hung up on.
The itunes store had been working today on my old version of itunes but it wouldn't let me buy something until I upgraded.
Needless to say, I'm really p.issed.

Message was edited by: diojfk

Well 7.5.0.20 cured my problem.

Thanks apple for telling me it must be something wrong on my computer. It turned out that it was. It was your software