Previous 1 2 3 Next 32 Replies Latest reply: Nov 12, 2007 7:33 PM by yoda6691 Go to original post
  • PainlessJen Level 1 (0 points)
    Junge84 posted this reply on a different thread with the same problem listed, (connection timing out for iTunes store). I tried it and it worked for me!

    Junge84 sez:
    i had the same problem and mine was because i had a proxy server running. here's what you do...

    open internet explorer
    go to "tools" then "internet options"
    select the connections tab
    click the "settings" button on the bottom
    make sure the first box that say something like "detect settings automatically" is checked and nothing else.
    hit ok and you should be fine. try entering the store again and it should work.

    if that doesn't work, check your firewall settings (make sure you don't have the windows firewall running in conjunction with other programs like norton.) make sure your physical connections are all good as well and if you're on a router, configure that.

    hope that helps!
  • b.j.skelly Level 1 (0 points)
    Not really. The one of the problems is that the error number 11333, is a generic message for connection failure. There can be lots of different reasons that the connection failed. Some of the solutions may work for you, and not for others.
  • webchyck Level 1 (0 points)
    Well, that solution worked for me. Thanks.
  • staceylynn424 Level 1 (10 points)
    I really don't have an idea what happened, but all of the sudden iTunes is working. This is what I changed I replaced my Symantec Anti-virus with CA Anti-virus. Nothing else was done. I had tried every fix mentioned with no avail. I had recieved a free trial for CA Anti-Virus and we have it already on our desktop. The desktop iTunes never had the connection problem that my laptop has had over the last three weeks. So that may be the answer...if you have Symantec/Nortons Anti-virus it may be the reason you cannot access iTunes. Just a back to my podcasts!!!Yippee!!!
  • maristredfox Level 1 (0 points)
    I have tried everything recommended below and everything recommended by Apple, and I still can't connect to the iTunes Store. Help!!
  • littlematty Level 1 (0 points)
    I too am having that same issue. I have tried everything and I can't get any straight answers from support. I have tried everything. I run diagnostics and it says iTunes store is not connected but everything else is ok. I even tried turning off my firewall and connecting and that didn't work. I haven't changed anything on my pc. I think Apple must have some internal problem they haven't figured out.
  • b.j.skelly Level 1 (0 points)
    Since this is a generic message, as when all else fails issue an 11333 error, it seems that there are a variety of different problems all lumped together.

    There are some that when they run the Network Diagnostic Tool, fail to connect to the store. There are those that have bad certificates, and those that have a bad date and time.

    I would suspect that if you run the Network Diagnostic Tool under the help menu item, and it fails, then you have perhaps an issue with a firewall.

    If you can connect to the store, but can't get a secure connection, then i suspect that either you date/time is off, or you certificate is bad.

    I'm in the last group. I updated my certs as suggested with no effect. My computer has the correct time.

    But most importantly, the diagnostic tool says that I CAN connect to the store, with an SSL (secure) connection. So the question is, how come Apple's diagnostic tool says that everything is all right, but iTunes itself doesn't see things that way.

    Perhaps the diagnostic tool needs to be updated.
  • MissGrammarQueen Level 1 (0 points)
    Yeah, I've had the same problem for the past few days. I keep getting the message, "iTunes could not connect to the iTunes Store. The network connection has timed out." Okay. So, I ran diagnostics (several times), and all the green lights are on except for the connection to the iTunes Store, which is red. I'm getting a bit aggregated because it said to check my network connection - okay, well, what am I supposed to check? If anyone has a solution, I'd appreciate the help.
  • hotmamma Level 1 (0 points)
    Same problem here. Network Diagnostics are all green. iTunes Radio works. The Store was working last week and I tried it today and I get these two messages:

    "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
    "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."

    -Network Diagnostics-
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    NVIDIA AWxxx

    Current user is an administrator.

    Network Adapter Information

    Adapter Name: {4F538A16-xxx}
    Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
    IP Address: 24.x.x.x
    Subnet Mask:
    Default Gateway: 24.x.x.1
    DHCP Enabled: Yes
    DHCP Server: 24.x.x.x
    Lease Obtained: Wed Oct 24 17:42:21 2007

    Lease Expires: Thu Oct 25 08:42:21 2007

    DNS Servers:

    Network Connection Information

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.
    ZoneAlarm Firewall is installed.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.

    Message was edited by: hotmamma
  • SFBunney Level 1 (0 points)
    PainlessJen Had it so right. I never would have thought that it was having Windows Firewall up with another firewall. Thank you so much
  • CarolynBen Level 1 (0 points)
    Since upgradng to latest itunes version I cannot connect to the store either from iTunes or from the web site - error message says to check connection to the internet (which is totally viable for everything else; all was working fine prior to applyign the update so I think it's an update issue; has anyone tried rolling back to pre the update and has this worked?
  • springcreek Level 1 (0 points)
    Same as me. I also get a very odd tiny dialogue box that pops up that has an address ...... can't read the rest.

    Looks like the store needs some work.
  • love_my_ ipod Level 1 (0 points)
    I'm having the same problem but my error message is a little different
  • love_my_ ipod Level 1 (0 points)
    same here tried everything spent an hour on the phone with apple
  • diojfk Level 1 (0 points)
    I've tried everything listed here and still can't get it to work.
    I spent an hour on the phone with tech support only to not have it work, and then I was hung up on.
    The itunes store had been working today on my old version of itunes but it wouldn't let me buy something until I upgraded.
    Needless to say, I'm really p.issed.

    Message was edited by: diojfk