iTunes store is not connecting

If you ever have the issue again, try these:

http://docs.info.apple.com/article.html?artnum=300870
http://docs.info.apple.com/article.html?artnum=302182
http://docs.info.apple.com/article.html?artnum=93434

I've been having the same problems. I finally got something a little different when I just plugged my phone in a few minutes ago. It was a big picture of an iphone and it says that activations are not available at this time. That they are not able to take new activations. I'm not a new activation, I've had the phone since they first came out. I did a resotre and now am phoneless. The apple representative that I talked to on the phone said that it's an issue with AT&T and they don't know when it'll be fixed. They told me it's been this way for days now.

It's timing out for me and for a friend of mine in Cionneticut who uses a mac so i think the problem is on itunes end

I am also having the same issue and same message. I have re-booted, checked all connections and keep getting the same message each time.

Same issue here, but my diagnostics show green for all. I can see Apple Store, check updates, see previews... but when trying to purchase anything, or even view my account (thru ITunes), I get the exact same error.

No new updates, changes, etc done since I last connected a few days ago. I have green light on everything else - no firewall trap, no connection issues, nada.

Here is the diagnostics report (minus the non-public stuff)... note the very bottom. I have a secure connection with ITunes. Also, I noted that the phobos.apple.com web site also times out (e.g. use this to reset your password from ITunes, where it takes you there through your IE or Firefox browser)... what's going on, Apple?


Microsoft Windows XP Professional Service Pack 2 (Build 2600)
iTunes 7.4.3.1

Current user is an administrator.
Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Just got the exact same thing ... can't log into the iTunes Store from iTunes. I also did the DNS flush - didn't work.

I can log in from the Apple website.

Looks like an Apple website problem.

Frustrating ...

It has to be a problem on Apples end. I literally downloaded on show, and then went back a few minutes later to download another and could no longer connec. Nothing has changed on my end.
I also tested the connection on my other laptop and desktop as well, same message. Fun fun!

Yes, I've got the same thing. Solid green lights on the diagnostic. This started about two releases ago. I would get the 11333 error code, but it would still work. I just needed to clear the dialog box. Then with the next release it stopped working altogether. When the current release was sent out, I had hopes that Apple had found the problem. No such luck.

Apple support has been unresponsive.

My computer has the correct time. I've flushed the DNS cache. I've downloaded and installed new certs. I've removed every piece of apple software from my machine, cleaned the registry. Deleted the software folders. Disabled the firewall and anti-virus software. Reinstalled iTunes & Quicktime. Still no joy.

I appreciate all of the suggestions made here, but I'm at the point that I can't play any of my DRM'd music, TV shows, and movies for about three weeks now.

I'm thinking of asking apple for a refund of all of my iTunes Music Store purchases.

By the way, I can't accept that Apple says it must be my machine. Like others this started with an upgrade that Apple sent out, and my machine meets or exceeds the minimum system requirements set by Apple.

I am also getting the same error message. I have tried rebooting with no luck. Anyone heard anything from Apple about this?

Hi, I too am quite frustrated with my iTunes library. I bought about 21 songs from my iTunes store and then all of a sudden I was no longer able to do so. It kept timing it'self out by saying over and over again accessing iTunes library and then saying that it had reset it'self. So does anyone know how to resolve this issue? What really frustrates me is that it is a weekend, and there is no one to call for supposrt on any Apple isssues.. garyhatch@mac.com

I got a little different problem.

'We could not complete your iTunes Store request. The
network connection was reset.

Make sure your network connection is active and try again.'

Of course, my connection is active.

What the.....-_-

I believe, at least in my situation, that this is an Apple problem. Not long after my first post, I was able to buy/download/play music and TV shows. Came back several hours later, it's down again. No setting changes or updates were applied between the up and down times.

Guess I have to be patient... I don't see Apple chiming in unless you call them.

iTunes Store can't be accessed here in Denmark from at 3 different Macs on 4 different networks.

Junge84 posted this reply on a different thread with the same problem listed, (connection timing out for iTunes store). I tried it and it worked for me!

Junge84 sez:
i had the same problem and mine was because i had a proxy server running. here's what you do...

open internet explorer
go to "tools" then "internet options"
select the connections tab
click the "settings" button on the bottom
make sure the first box that say something like "detect settings automatically" is checked and nothing else.
hit ok and you should be fine. try entering the store again and it should work.

if that doesn't work, check your firewall settings (make sure you don't have the windows firewall running in conjunction with other programs like norton.) make sure your physical connections are all good as well and if you're on a router, configure that.

hope that helps!