Could someone help me out with this situation because never even an iTunes tech couldn't help me, didn't even recognize this error message and it's driving my mad. (this problem been occurring for nearly a week) How can you create a software and and hire a bunch of people not knowing the flaws in it? and yes I'm a paying customer but if I don't get an answer quit I'm going to have to delete iTunes from my laptop and look for something better.
ps. It's not reasonable to expect tech support to know the ins and outs of any software. They didn't design it, and aren't trained by people who design it. Also, the people who make the software cannot test it with every single setup possible. Conflicts with certain programs can and DO happen, and there's not a way to avoid it.
Thanks Timmy for being the Apple apologist on the board, but it doesn't excuse them and it doesn't solve the problem. If one person posts here, likely ten are having the same issue. To ask Apple tech support to have enough knowledge to even look at an issue is not unreasonable. What is unreasonable is the answer I got on this subject from Apple, once I spent the afternoon on the phone doing a tech support call to fix this issue. The answer: they have no clue what the issue is, and cannot explain why I have to notebooks (an iBook and a new MacBook) that can contact and download from the iTunes store, but the main machine on the network (all working with the same Airport Express) cannot. There is no logic to this, and unfortunately from Apple, no answer. All except for the annoying apologists who insist on posting how wrong users are for posting problems on here, and then acting high and mighty as if we were unable to have reset the key and done all of this on our own.
Thank Timmy....really. Help like yours drive the mass toward PCs.
I'm having the same problem on my IMAC for the past six months, did all the keychain crap (even trashed and re-installed from ones i copied from m ibook) and it still won't work, and all my purchases are stuck on my laptop and i can't synchronize my ipod, and my two computers. On hold right now for half an hr with tech support...
I don't know if you still have this problem. I had this problem too. Suddenly I couldn't log into the ITMS and couldn't log into my IMAP account at work with Mail. Thunderbird worked fine however, but that is not the application I want to use.
When I saw this post talking about the keychain access, I remembered that I turned on two things: the Online Certificate Status Protocol and the Certificate Revocation List, both found under the Certificates tab in the preference window. When I turned both off, I found that the ITMS worked again and I also could login onto the IMAP account.
