13 Replies Latest reply: Dec 28, 2007 1:40 PM by Carly Pederson
Peter R. Level 4 Level 4
When I turn on my iPod, there's the Apple - and then the sad iPod sign. And it shuts down again.

No way to mount it, restore it or anything. The last thing I did before it happend was plugging in external speakers. The disk won't spin up, but a soft "tick-tick-tick-tick…" can be heard.

I have already rebooted it several times; no change.

Anything more I can do before sending it in for repair?

Thanks a lot for a good tip!




iMac G5/2/2000/250, Mac OS X (10.4.10), Newton rocks!
  • Matthew Jackson Level 4 Level 4
    Hi, not much fun, eh? Have you tried the Five Rs assistant for ipods? http://www.apple.com/support/ipod/five_rs/

    Alos, try this link for iPod iconolgy that explains the errors and what they mean.

    I actually, unfortunately, get this often. Still, I'm always able to get it to work again but often have to repeat the steps often. Reset manipulation usually works. Try them all and be persistent.

    Good luck.
  • DrPiper Level 1 Level 1
    I did the hard knock thing and it worked. Thanks to the previous poster.
  • peter_dk Level 1 Level 1
    My iPod (30 gb. color display, no video) has the same problem. It froze on 0.00, and I couldn't do anything, but leave it until it was totally discharged. Now I can't start it. The apple-logo apperas but is after a while replaced by a sag iPod-logo and a link to the support site.

    I have tried the 5 R's, with lot of resets and just about everything else. The great problem seems to be that my computer (tried 3 different), can't discover the iPod.

    Before the new update I didn't have any problems and I had lots of battery-time. But now I can't use my iPod at all! Very, very sad since the garantie just has run out.

    Any ideas someone, please?
  • yoplait Level 2 Level 2
    Hi found that iPod doctor that pretends to be able to repair iPods showing sad face.


    Worth a go.
  • peter_dk Level 1 Level 1
    Thanks. I will give it a shot
  • peter_dk Level 1 Level 1
    Sorry for the late reply. But nothing seemed to work, so I brought my iPod to a Mac-store and they told me the harddisk was broken. Great! Repairing would be more expensive than buying a new one, and the iPod was only 2,5 years old.

    So I researched a bit more on the internet and found an ugly, but actually working solution: drop the iPod on the floor!!! Read about some pepole having succeeded with it, and since my iPod didn't work at all, I gave it a shot. It actually worked, so now its back up and running... Just saved a lot of money by dropping my iPod. Strange but true.
  • duanesm Level 1 Level 1
    My two year old daughter found my oldest daughter's 1st gen Nano on the floor of her bedroom and promptly dropped it in a glass of water. After discovering it, I promptly dried the iPod with a heater and hair dryer and set about spending the rest of the day trying to get it to work.

    I tried everything from every post I could possibly find. NOTHING worked. I could get the disk to boot in disk mode but it would not format or restore the iPod--it was in a constant loop.

    I finally decided to hook it up to my PC instead of my Mac, for which it was formatted, and used iTunes 7.0 instead of the latest version. It saw it, recognized it, and finally restored the software.

    I have it hooked up to my Mac right now, it's synced perfectly, and is working beautifully. If only I'd thought of that earlier.

    My suggestion: use an older version of iTunes and see if it will work.
  • PoohFly Level 1 Level 1
    So how did you actually fix the sad mac?
  • PoohFly Level 1 Level 1
    how do u fix sad mac
  • PoohFly Level 1 Level 1
    how do u fix the sad mac
  • PoohFly Level 1 Level 1
    how do i fix the sad mac
  • PoohFly Level 1 Level 1
    how do i fix the sad mac
  • Carly Pederson Level 3 Level 3
    Too funny. My iPod got the sad face today. I tried the 5 R's, and everything else on Apple's support site, with no success. I thought, "what the heck" and dropped it on the floor. What do you know... it works!!

    I'm almost counting on it failing again, but at least it works for now!