Previous 1 2 Next 15 Replies Latest reply: Oct 30, 2007 8:49 AM by ali brown
pegasusroscoe Level 1 Level 1 (0 points)
Not sure if this is where I should be posting this, but I couldn't find a more appropriate heading. I have a couple year old iMac running OS X 10.2.8. Just yesterday I was surfing the web and all of a sudden my mouse pointer got stuck in the upper left hand corner of the screen, and I haven't been able to move it since. I have tried new known good mice and a new keyboard...neither had any effect. I also tried clearing the PRAM and running disk utilities from my install disk. The pointer is still stuck and I'm not sure what else to try?

Any suggestions would be greatly appreciated...

Thanks in advance

iMac PowerPC G4, Mac OS X (10.2.x)
  • cornelius Level 6 Level 6 (17,825 points)

    Try this:
    • Shut down computer
    • Hit Power key
    • Immediately after chime hold down Shift key and allow computer to start up in Safe Mode
    • Log in
    • Empty Trash
    • Restart normally and log in.

    Please let me know if this helps.


  • ali brown Level 7 Level 7 (26,465 points)
    Welcome To  Discussions pegasusroscoe!

    If that doesn't help, you should use the instructions, in this KB Article, to Reset The PRAM.

    "1. Shut down the computer.
    2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    3. Turn on the computer.
    4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    5. Hold the keys down until the computer restarts and you hear the startup sound for the second
    6. Release the keys."

    ali b
  • Allan Jones Level 7 Level 7 (33,450 points)
    I've seen that problem when USB mice were attached to an unpowered or underpowered hub. Try removing all USB peripherals except the mouse and keyboard and see if things improve.

    This article has some troubleshooting tips and a link to another articel on USB issues.
  • pegasusroscoe Level 1 Level 1 (0 points)
    Thanks for the reply, but when I boot into safe mode and try and empty the trash, I am not able to. I get an error "The operation could not be completed because the item 'Starting Points' is locked."

    It also says I have over 25,000 items in the trash, which I find a little hard to believe. Any idea whats going on here?
  • pegasusroscoe Level 1 Level 1 (0 points)
    Thanks ali but I've already cleared the PRAM a few times with no success.
  • pegasusroscoe Level 1 Level 1 (0 points)
    I followed the instructions in the link and the mouse is working during the startup manager...Looks like an archive and install is next huh?
  • Allan Jones Level 7 Level 7 (33,450 points)
    Try holding down the "option" key while emptying the trash.

    Here is an article on resolving Trash problems:
  • ali brown Level 7 Level 7 (26,465 points)
    You're Welcome pegasusroscoe!

    I'm sorry it wasn't that simple!

    "It also says I have over 25,000 items in the trash,..."

    Whoa! I wouldn't be in a big hurry to empty the Trash quite yet!

    Have you had that much data there before?
    Do you know that you put those items in the Trash?

    ali b
  • pegasusroscoe Level 1 Level 1 (0 points)
    "+Have you had that much data there before?+" -- Not that I'm aware of, I empty it fairly regularly.

    "+Do you know that you put those items in the Trash?+" -- Also no, I'm certain that I didn't.

    Very strange
  • ali brown Level 7 Level 7 (26,465 points)

    Are you able to open the Trash, and view it's contents?
    If so, are the items individual files, or are there system folders there?

    I don't know if it will do any good, but are you able to run Repair Disk?

    1.Insert the System Install disk, Mac OS X CD-ROM disk, or Restore DVD disk, then restart the computer while holding the C key. Use the System disk, of the OS, that is currently installed.
    2.Once started up from CD or DVD, on the Menubar at the top of the screen, choose Disk Utility from the Installer contextual menu.
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from disc to access Disk Utility.
    3.Click the First Aid tab.
    4.Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5.Select your Mac OS X volume, if necessary.
    6.Click Repair. If DU reports errors it has fixed, re-run Repair Disk until no errors are reported.
    7.Repeat steps 5 & 6, but select the Hard Drive this time. It's usually the first listed with the manufacturer's model number. Make note of the S.M.A.R.T. status.
    8.When finished, select Quit Disk Utility from the Installer menu.
    9.Select Quit Installer from the Installer menu.
    10.In the resulting pop-up window, choose restart.
    11.After the computer has restarted, you can eject the CD.

    ali b
  • pegasusroscoe Level 1 Level 1 (0 points)
    I can open the trash, but can't see much, the windows is small and I can't really navigate well with the keyboard in OS X. I also tried booting from my install CD but it is just sitting at the gray apple screen with the spinning gear, has been for about 10 minutes now. How long should it take?
  • cornelius Level 6 Level 6 (17,825 points)

    Booting into Safe Mode sometimes takes a while, as you found out. Where all the Trash came from, I do not know. I know that in Tiger it clears out the User Font cache, and other caches, temporary items etc. But to have as many things in Trash as you have is unusual.

    Question about when you were booted in Safe Mode: was the mouse operational, or was it still frozen?

    In terms of booting from the OS X install disk, ten minutes is a bit long, although with the issues you are experiencing, I can't say.

    Do you have an up-to-date backup of your data. Even if you are considering an Archive and Install, I would want to be sure you have your stuff backed up. Indeed, with the issues you are experiencing I would not recommend an Archive and Install as I would be concerned of perpetuating some of the issues. When you are ready I would suggest a complete reformat, erase, install and restore.

    Good luck.

  • ali brown Level 7 Level 7 (26,465 points)
    Hello Again pegasusroscoe!

    Have you made amy progress?

    ali b
  • pegasusroscoe Level 1 Level 1 (0 points)
    Yeah, thanks for reminding me, I've been meaning to post how I fixed it:

    After I was completely unable to boot from CD, I figured it must have been some hardware problem. I ended up putting a new hard drive in and was again able to boot from CD. After that just I did a OS X install and moved my data from the old drive.

    Not sure why the drive would have caused those problems but it did. Thanks to all who tried to help!
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