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Can't download Quicktime .msi

When I try to download QuickTime, I get an error about locating a folder to download the .msi file? I have had problems with my iTunes, so I'm starting from scratch. I uninstalled everything, and am VERY stuck getting Quicktime downloaded so I can start trying to get iTunes redownloaded.

Toshiba laptop, Windows XP

Posted on Oct 24, 2007 10:03 AM

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4 replies

Oct 24, 2007 3:49 PM in response to JLBF1VA

+When I try to download QuickTime, I get an error about locating a folder to download the .msi file?+

Doublechecking something before proceeding. Is your previous version of QuickTime still installed? (According to your Add/Remove Programs control panel?)

If it is still installed, do you also get a message about a missing QuickTime.msi file when you try to uninstall it from Add/Remove Programs?

Dec 26, 2007 9:17 PM in response to b noir

I am having the same problem...trying to uninstall through the Control Panel and it can't finish the uninstall until I locate the Quicktime.msi file.

Brings up Error saying "shared network resource unavailable" and wants me to locate the path. I have searched my entire drive and the two files I find won't work.

Anyone have a fix for this?

Dec 27, 2007 12:20 AM in response to yewit

I am pressing the "Repeat button" here. I have the exact same problem with not being able to uninstall an old version of QuickTime in order to download the new version which my sons new iPod classic needs. I have tried all those recommendations of what to do on the Apple support site, but none have worked.

It really annoys me having to spend load of time on a problem which not only I can not solve. Is it possible to that some QuickTime technician can address this problem and provide ud with a solution. Needles to say, my son is very disappointed that he can not get his new iPod up and running.

I have looked all over the Apple site to find a contact/trouble shooter e-mail address which I can write to and address my problem!!!!!

Please HELP!!!!

Dec 27, 2007 12:53 PM in response to b noir

that is happening to me:
when i try to uninstall Quicktime from add/remove programs, i get the message about quicktime.msi.

when i previously tried to upgrade itunes it wouldnt work, aomething about my aol software? so i thought i would try to remove itunes and quicktime then reinstall it. i thought i had done that successfully but when i try to download itunes and quicktime, it gives me a message about a newer version of quicktime is still installed, and so when i try to remove quicktime i get the .msi message.

could you please try to help me?

Can't download Quicktime .msi

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