docjhr3 wrote:
Hi Pop, How are you going to get a full refund at this point? Demand it? or did you have something worked out with them already? I know your on your second computer like myself well beyond the return date. Personally I just want a machine that works correctly without feeling like I need to worry about every little thing I put or download onto it, especially when that stuff comes from Apple themselves.
Hey 🙂
When I last spoke to a lady in executive relations about this problem, I had mentioned to her that I wanted a refund (even then I was outside of the 14 day return window). But then, just like the Apple statement to MacWorld magazine, she mentioned a fix would be out by the end of the month. So she said I was welcome to wait, if not then she would allow me to have a full refund. Even if I wanted to wait another month or two.
Reasonably reasonable!? I think..
I didn't want to mention this here initially however, because I didn't want to get peoples hopes up, thinking they all had the option do this if they wanted to.
Obviously its not usual Apple policy to do this. And it was something that I had agreed with them nearly a month ago.
However, if other users get even half as disgruntled about the problem as I have, then it certainly wont hurt to push them for the same deal.
The thing is, its the only new Mac I want right now. So what would I buy with the money from a refund? PowerMacs are too big and ugly (and costly) and i just don't need another laptop, so thats out too. All I want is an iMac that works as it should.