iTunes won't recognize valid credit card in PayPal

Question

Level 1

0 points

iTunes won't recognize valid credit card in PayPal

When I try to add PayPal as my method of payment in iTunes, the PayPal Authentication page says, "Error Detected: This recipient requires that you have a valid funding source from United States in order to complete this transaction." I do have a valid credit card in PayPal. I've e-mailed both PayPal and iTunes several times and have received no helpful answers (canned responses only). Has anyone else had this problem?

Inspiron 1520, Windows Vista

Posted on Oct 26, 2007 7:40 PM

Reply

Answer 1

CGDVD

Level 1

8 points

Nov 4, 2007 8:52 AM in response to 1465w

I have had the same problem - have you heard any work around?

Reply

Answer 2

Nov 9, 2007 4:11 PM in response to 1465w

i have the same problem except im using a visa card not paypal

Reply

Answer 3

nivbp

Level 1

0 points

Nov 17, 2007 4:09 AM in response to 1465w

did you verify our paypal account with a bank?

Reply

Answer 4

1465w Author

Level 1

0 points

Dec 14, 2007 8:32 AM in response to nivbp

I have e-mailed iTunes support more than 15 times in the last 2 months and they have not investigated this problem. Two of their responses asked me to reply with a phone number and time I can be reached, and I heard nothing by phone or e-mail after responding with that info.

My credit card in PayPal has a United States bank address and PayPal verified that it is valid.

I haven't found any workaround and am disgusted with iTunes web-based support. I don't believe a person is reading my issue; the support e-mails appear automated - with human touches - to respond to key words in my question but don't answer the unique nature of this issue.

Has anyone else received viable assistance from iTunes web-based support?

Reply

Answer 5

Dec 14, 2007 10:30 AM in response to 1465w

Hmmm, I'm having the same issue. My Paypal account is tied into my AE card. All is fine with PayPal.

I am getting the same message as you all stated. I don't have time to mess with this. Guess I'll go over to Amazon and but music gift cards there.

I'll check back to see if this gets resolved, but from the looks of the message, nothing has been answered by iTunes. Too bad.

Reply

Answer 6

jg107

Level 1

0 points

Dec 14, 2007 2:18 PM in response to 1465w

when creating an account on itunes, why does it ask for credit card info? And what if you purchase or redeem itune cards for purchasing songs, do you still need to register a credit card, this seems lame. Is there any way around this? Can you by songs from itunes without giving the credit info in the account setup?,

Reply

Answer 7

1465w Author

Level 1

0 points

Dec 17, 2007 8:51 PM in response to jg107

To download songs from iTunes you have to purchase them. If you don't use a gift card, you have to provide a credit card number or a PayPal account. I want to use PayPal, but iTunes doesn't recognize my valid credit card information in PayPal, and iTunes Web-based support has been worthless after 15+ tries since October.

Does anyone know a telephone number I can call for iTunes support? Not Apple support, but iTunes? The Web site provides no other support for iTunes but the Web-based form fields that solicit canned responses.

Reply