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Unread message count incorrect.

When I select under preferences to show all mailbox unread counts, the reading is showing 9 more than it actually is. I only have 3 unread messages in all my boxes (and yes I clicked on every one to check), and I have even rebuilt all my inboxes.

I'm left at wits ends. I know for a fact I'm not just missing some mail somewhere, I have to believe something is off...

15" MacBook Pro (Thanks InCase)/Quicksilver G4, Mac OS X (10.5)

Posted on Oct 26, 2007 11:22 PM

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22 replies

Nov 1, 2007 10:12 AM in response to Randall Jenkins

Mine has an unread count of 6, and it's really annoying. This would definitely be my favorite new feature of the new Mail by far if only it worked correctly.

I've been using a "new mail" smart mailbox for some time now, so that doesn't take care of it. I've also deleted all my RSS feeds (use Google Reader anyway), gone through every mailbox and marked everything as read, and restarted Mail several times. The weird thing is that this happened before (unread count was 2), went away for a few days, and now it's doing it again. Unless there are some mail messages getting diverted somewhere else that aren't showing up in Mail, I'm not quite sure what the problem is, but it really is mighty distracting.

Message was edited by: nosugrefneb

Nov 4, 2007 8:25 PM in response to nosugrefneb

I too had 6 unread msgs showing in the dock. Created Unread Msgs Smart Mailbox and all 6 showed up. 5 were in no mailbox (in some kind of limbo from past OS versions)? I deleted them and the dock number dropped to one. The remaining one was in a known mailbox that didn't show an unread number until I opened the mailbox. Read the message and the dock Mail display is now correct.

Dec 18, 2007 4:20 PM in response to Randall Jenkins

I have an unread count of 214... but only 4 show up in the unread smart mailbox. The same 4 that are actually existent and really unread. This hasn't worked for me... any other ideas?

Forget it, got it working... had to allow for sent and trashed messages to be counted too while creating the smart folder. All is well, peace has been re-established, karma is positive again. Feng Shui.

Message was edited by: Martim Weinstein

Jan 30, 2008 7:29 PM in response to Randall Jenkins

Thanks for the great solution. I'm only posting here because I want to claim bragging rights for the highest false number of unread messages: 119,271. That's right--I had to use the zoom feature to be able to read the number. They were all "messages" in a blank mailbox (OK there were actually 53 unread RSS messages). I had noticed this problem previously when searching--every message I found seemed to have 3 messages or so with same subject and time in a blank mailbox; some of the bogus messages were unread (though not sure they all were). Clearly an artifact of the fact that I'd imported years of messages from Thunderbird (using 3rd party freeware, Mail was totally incapable). I tried to select all and delete and it ground for a while and then bombed. So I selected a few and successfully deleted them. Now I'm trying to do about 20%--hasn't bombed yet but it's been chugging for at least 10 mins. I will keep my fingers crossed. Next I will use the find feature to see if there are bogus messages not flagged as unread, and try to delete them. Otherwise Mail is a great program. (I hated Thunderbird, big mistake to switch from Eudora). Thanks again!

Unread message count incorrect.

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