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Leopard Does Not Recognise My Password - Help!!

I am not a computer-techy so I need some simple help.

Yesterday I upgraded from 10.4.9 to Leopard 10.5. My iMac no longer recognises my Administrator's password which means that I am barred from properly using my computer.

How do I fix this? I have seen responses on other similar topics but they are so technical they go over my head.

I have never, in 7 years of using Macs, had such a problem before.

Intel 24" iMac: 2.33GHhz Intel Core 2 Duo, 2GB RAM, 500GB hard drive + iMac G3., Mac OS X (10.5), Apple wireless keyboard/mouse, Lacie d2, HP PSC 1610, Belkin USB 2.0 hub.

Posted on Oct 27, 2007 8:43 AM

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58 replies

Oct 28, 2007 6:43 PM in response to Julian Brown

I had the same exact problem today when I upgraded. My username was "standard" and no langer had admin privileges, so I could not change preferences, load programs etc.

I followed the 11 step suggestion posted by julian brown in this post, and it WORKED.....except

instead of entering "system administrator" as the username, I had to use "boot" as the username. Miracle of miracles, the password I set up from the install disc reset passwords program WORKED!!!! and I was able to give my original account adminstration privileges intstead of "standard"

Oct 29, 2007 1:58 AM in response to Ted Mizerek

This solution DOES NOT WORK.

First, the utility is called "Reset Password"

Second, the username field in the Reset Password utility is a drop-down list. I can see both my usernames there, admin and root, and I can change those pws but when I get the login screen at startup, neither are listed. I type them in there and simply, nothing works.

Oct 29, 2007 2:03 AM in response to Ted Mizerek

PLUS...

When I reset the password using this method I get an alert box that says "The password has been saved for the user [username]. Resetting a user's password does not change the password for the user's login keychain so it will not be unlocked automatically. Use keychain access to reset the password for the user's login keychain."

Now call me crazy, but if I am reading that correctly, didn't it just tell me it will not change my login password? And I cannot access "keychain access" unless I am logged into the system.

I have been going at this for several hours now and I am starting to get frustrated...

Oct 29, 2007 3:57 AM in response to rw3

I had this log in problem as well. I had first tried an upgrade installation. It seemed to work. Then software update came on, asked for my login info, and wouldn't accept the password. I contacted tech support and ended up dealing with them for more than 10 hours over two days. Lots of efforts at issuing single user commands, etc. Finally I was encouraged to start up from the installation DVD and do an archive and install. This then asked me to set up a new user account and password. This seems to have worked, albeit at the cost of my having lots of work to do to restore some of my settings, etc. There are some odd folders on my machine, which I'm trying to find out about from tech support, but at least I'm up and running. This has been far and away the most problematic Mac upgrade I've dealt with...and I've had Macs since 1984. Very troubling.

Oct 29, 2007 10:04 AM in response to Julian Brown

This happened to me as well. I ended up changing the password with the utility on the Leopard DVD, then logged in as "root" or "System Administrator." I was able to get in.

The silly thing is, it deleted my old username in the Users panel, but I can see it and access files on the HD under Users\.

So I guess I just need to create a new user eh? And drag all the files over.

Oct 29, 2007 1:21 PM in response to Ted Mizerek

I have tried to follow your instructions, but must be doing something wrong. How are you booting from the installer? I have shut down with 10.5 in the drive and started up while holding the C key. Not only does the system restart with Leopard as the OS, but if I go to Utilities, I do not have a anything that relates to Reset Password. Any ideas.

Thanks.

Oct 30, 2007 5:52 PM in response to orkman

I thought about that too, but have had problems with permissions. In other words, I can drag the files over fine using the "root" or "system administrator" account, but then I can not use them in the new regular "administrator" account.

I think the best thing is to get my old account working, but I'm still pretty far from that. I wonder if Apple has help for this problem.

Oct 31, 2007 4:59 AM in response to Julian Brown

I upgraded from 10.4.9 to 10.5 yesterday and had a similar thing - only said "Other..." and I could not sign on. None of the "gobbledygook" methods helped - a bit scary anyway. This morning I spoke to the local Apple supplier, who suggested I re-run the install, but click on "Options" and select "Archive & Install". (The default is just "install", which is what I ran first time.)

At the end of the "Archive and Install" the user names were back, and everything seems normal.

I hope this works for you.

Leopard Does Not Recognise My Password - Help!!

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