Scanners

Thank you for the info on Epson. I will look at that if Canon can't get a driver that works. So far, I have received very fast, very responsive customer service from Canon, but, unfortunately, not a working driver -- yet.

I have exhausted the email support and have been told to call tech support. Luckily, my scanner is still within the warranty period so I am still eligible for free phone tech support. That being said, I was told by the email support rep that the phone tech support only costs $9.99 and that Canon doesn't charge it if they can't solve the problem.

I just got off the phone with Canon Tech support after almost an hour and a half, and the scanner still doesn't work. The Canon tech rep's bottom line was that it is an Apple problem, not a Canon problem. They insist that their scanner driver works with Leopard. So I am going to call Apple next. Luckily I am still covered by AppleCare there too.

The scanner is being recognized by the computer (It shows up in system profiler), so at least that is not the problem.

The Canon tech rep said that she thought the problem was a permissions issue and that some part of the driver was not being installed even though the installer announces success. We tried, among other things, deleting everything related to the scanner, creating a new admin user, and reinstalling the scanner program and driver. No joy.

She said the next step was to go in as the root user, but that she had never done that before on Leopard and didn't know how it would work out. I declined.

Thanks. Unfortunately, my scanner is on the list headed: "The following Canon scanners are supported on Windows and Mac OS X, but first need the Canon ScanGear software to be installed"

Since the Canon ScanGear software is what doesn't work, VueScan probably won't work either. Still, I may try this is I can't get the scanner working any other way.

Thanks for the suggestion to connect the scanner to one that is still running 10.4.10. That is a good idea, and I may do that using my old computer before buying a new scanner.

Thanks also for mentioning that VueScan works when it uses embedded drivers, but not when it uses the manufacturers' drivers. As I said in my previous post, my scanner is in the latter category.

Are you saying that the Canon LIDE 90 (or Canon LIDE 70) actually work with Leopard? Have you actually seen that or are you relying on what Canon says? I ask because I have been informed by Canon that the driver for my CanoScan 8400F works with Leopard, and it clearly doesn't.

I tried Image Capture per Canon's instructions, but that doesn't work for me. The problem with my scanner is in the driver installation rather than in the software scanning program (at least that is what the phone tech rep said). I am glad it is working for you.

On a positive note, however, if they are going to post a fix for your problem in a couple of weeks, maybe they will be able to figure out and fix mine as well. Since I cannot get through to AppleCare (on hold for 20-25 minutes this afternoon), I'll just have to wait and see. Fortunately the scanner is not mission critical.