Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

superdrive spits out all dvd/cd's...

Hello all, I have a 24" imac, it's about 2 months old. Today it decided it would not read any DVD or CD media. When I put in a DVD the drive makes noise like it's attempting to read the disc, but after about 10 seconds it just spits it back out. The DVD does not show up on the desktop or in the finder, i've tried burned and commercial dvd's as well as cd's....up until today it has been reading all manner of discs with no problem.

I should mention that a few days ago I installed boot camp (bootcamp v. 1.4) as i remember reading in another thread that some people started having similar problems after installing bootcamp. for the record, XP won't recognize any type of disc either, I've repaired disc permissions (in OSX) but it didn't seem to help.

I'll be calling apple on monday, does anyone have any advice for me until then?

imac 24", Mac OS X (10.4.10)

Posted on Oct 27, 2007 7:27 PM

Reply
13 replies

Oct 28, 2007 10:46 AM in response to mizike

The same problem (Superdrive cannot read disks) just started on my iMac this past week.

I'm not sure but it I think it started after I installed the recent firmware update.

The Superdrive now tries to read any disk inserted, you can hear the sound, but ultimately it fails and ejects the disk.

I will probably need to call Apple to sort this problem out or get the system repaired.

Oct 29, 2007 12:39 PM in response to mizike

Update: Applecare diagnosed it as a hardware problem and are replacing the optical drive under warranty.

They had me run through two tests over the phone: clearing the PRAM (hold down command-option-P-R after a restart, your machine should chime twice) and another test that involved unplugging all cords from the machine, waiting 30sec to 1 min, then starting it up with ONLY the power cord attached (not even keyboard/mouse). When those tests didn't resolve the issue I was told to take the machine to an Apple Authorized Service Provider for a warranty repair - free of charge including all parts and labour.

For those reporting similar issues; call apple BEFORE your warranty expires, I don't know how much this would cost out of warranty and frankly am glad I don't have to find out.

Oct 30, 2007 1:59 PM in response to mizike

I have exactly the same problem. It does not read any media, CD or DVD.
In fact as from the begining it does not read perfectly every CD or DVD.
Then problem started to get concern.
Finally today it is stopped to accept any kind of media.
It is just 1 month old iMac and I am very disappointed having this hardware problem.
ıt seems Apple lauch this machine without doing propoper validation.
I hope we will not see further problem. I guess I have to go directly authorised dealer.

Dec 20, 2007 6:53 PM in response to mizike

Thanks for posting these details. My dad just unboxed his 24" core 2 duo iMac (with Leopard pre-installed), and it has the same problem. I tried inserting both of the Mac OS X install discs, a Windows XP CD, and a movie DVD (individually, of course). All inserted discs are ejected after just a couple seconds. I tried both of the corrective steps that you mention but there's no change in the behavior.

I used Boot Camp earlier to create a Windows partition on the internal drive. I didn't try using the optical drive before running Boot Camp, so I don't know if that was a factor. After the problem occurred, I tried rebooting while holding the d key in order to run diagnostics, but it sounds like using Boot Camp to modify the partition scheme overwrites the diagnostics partition. And I can't run diagnostics from the optical disc, since the disc won't stay in at boot time.

My ambitious plan - install XP and VMware Fusion on the iMac while I'm home for the holidays - is in jeopardy. I hope that somehow this optical drive is fixed before I leave.

Dec 20, 2007 10:33 PM in response to mizike

I seem to be having the same problem with my oldish 2 ghz intel imac. I just put 3 different CDs in my computer and it gives me an error on the screen "The disk inserted is not readable by this computer." It then gives me an option to ignore it or eject the disk. If I ignore it, I can't see it on my desktop or anywhere else, such as disk utility. I only noticed after I installed the most recent security update. I also have leopard installed. Any idea what is going on? All three CDs are legit music CDs.

Please help!
(and I am past warranty unfortunately)

Dec 22, 2007 5:15 PM in response to mizike

My computer has been doing the same thing for weeks. It won't burn CDs or DVDs no matter what I do.

From reading the threads here and on other boards, it sure seems to me like there's a relation between people upgrading to 10.4.10 in late November to this problem. I wish Apple would address it, other than telling us all to go spend half the amount of a new Apple just to get our burners working again.

In case I need to replace the drive with a third-party drive, though... I have a question (maybe even a stupid one, but I want to make sure). I see replacement Superdrives for sale for the G5 iMac. Can I presume these'll work in the Intel iMac as well?

Dec 27, 2007 12:31 PM in response to mizike

mizike wrote:
Update: Applecare diagnosed it as a hardware problem and are replacing the optical drive under warranty.



Interesting...mine died today. The iMac is approx. 9 months old, and has been working with BootCamp since June, both beta version and pukka Leopard version. I was using the drive within XP earlier today, then put in another DVD and bingo, you hear it trying to whirr away, and then after about 10 sec. it ejects - sometimes! Other times it doesn;t even eject it - it tires again and again and after 3 or 4 attempts the disk pops out rather ungainly. Luckily I have AppleCare for the next 3 years, so I will be calling them tomorrow.

superdrive spits out all dvd/cd's...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.