13 Replies Latest reply: Dec 27, 2007 12:31 PM by Trickytree
mizike Level 1 (0 points)
Hello all, I have a 24" imac, it's about 2 months old. Today it decided it would not read any DVD or CD media. When I put in a DVD the drive makes noise like it's attempting to read the disc, but after about 10 seconds it just spits it back out. The DVD does not show up on the desktop or in the finder, i've tried burned and commercial dvd's as well as cd's....up until today it has been reading all manner of discs with no problem.

I should mention that a few days ago I installed boot camp (bootcamp v. 1.4) as i remember reading in another thread that some people started having similar problems after installing bootcamp. for the record, XP won't recognize any type of disc either, I've repaired disc permissions (in OSX) but it didn't seem to help.

I'll be calling apple on monday, does anyone have any advice for me until then?

imac 24", Mac OS X (10.4.10)
  • robert Veenstra MBA Level 1 (0 points)
    Did you upgrade to Leopard? Since I did I have the same problem since today.
  • brendaiaz Level 1 (0 points)
    The same problem (Superdrive cannot read disks) just started on my iMac this past week.

    I'm not sure but it I think it started after I installed the recent firmware update.

    The Superdrive now tries to read any disk inserted, you can hear the sound, but ultimately it fails and ejects the disk.

    I will probably need to call Apple to sort this problem out or get the system repaired.
  • Cherry Ridge Level 1 (0 points)
    You're not alone. My iMac started acting just as you described just a couple of days ago. Unfortunately there's no way to even reinstall the operating system since the dvd/cd drive doesn't function. Hopefully Apple is aware of the problem and is going to issue a patch sooner than later.
  • iankh Level 1 (0 points)
    I had this problem before 10.5. I was told by Applecare to do an archive and install.

    I knew 10.5 was coming so I decided to wait. I installed 10.5 yesterday and it is still happening. When I put in a blank CD it whirs and clicks and then spits it out after about 10 seconds.
  • mizike Level 1 (0 points)
    Update: Applecare diagnosed it as a hardware problem and are replacing the optical drive under warranty.

    They had me run through two tests over the phone: clearing the PRAM (hold down command-option-P-R after a restart, your machine should chime twice) and another test that involved unplugging all cords from the machine, waiting 30sec to 1 min, then starting it up with ONLY the power cord attached (not even keyboard/mouse). When those tests didn't resolve the issue I was told to take the machine to an Apple Authorized Service Provider for a warranty repair - free of charge including all parts and labour.

    For those reporting similar issues; call apple BEFORE your warranty expires, I don't know how much this would cost out of warranty and frankly am glad I don't have to find out.
  • Hakan DOGU Level 1 (0 points)
    I have exactly the same problem. It does not read any media, CD or DVD.
    In fact as from the begining it does not read perfectly every CD or DVD.
    Then problem started to get concern.
    Finally today it is stopped to accept any kind of media.
    It is just 1 month old iMac and I am very disappointed having this hardware problem.
    ıt seems Apple lauch this machine without doing propoper validation.
    I hope we will not see further problem. I guess I have to go directly authorised dealer.
  • DarylHannah Level 1 (0 points)
    hi mizike, can you tell me how long it took once you took it in for repair to get it back? I'm nervous because I seriously NEED my computer to be working for the next month and if it's going to take three weeks I'm seriously up a creek.
  • bneely Level 5 (5,255 points)
    Thanks for posting these details. My dad just unboxed his 24" core 2 duo iMac (with Leopard pre-installed), and it has the same problem. I tried inserting both of the Mac OS X install discs, a Windows XP CD, and a movie DVD (individually, of course). All inserted discs are ejected after just a couple seconds. I tried both of the corrective steps that you mention but there's no change in the behavior.

    I used Boot Camp earlier to create a Windows partition on the internal drive. I didn't try using the optical drive before running Boot Camp, so I don't know if that was a factor. After the problem occurred, I tried rebooting while holding the d key in order to run diagnostics, but it sounds like using Boot Camp to modify the partition scheme overwrites the diagnostics partition. And I can't run diagnostics from the optical disc, since the disc won't stay in at boot time.

    My ambitious plan - install XP and VMware Fusion on the iMac while I'm home for the holidays - is in jeopardy. I hope that somehow this optical drive is fixed before I leave.
  • Mr.Mac Level 1 (15 points)
    I seem to be having the same problem with my oldish 2 ghz intel imac. I just put 3 different CDs in my computer and it gives me an error on the screen "The disk inserted is not readable by this computer." It then gives me an option to ignore it or eject the disk. If I ignore it, I can't see it on my desktop or anywhere else, such as disk utility. I only noticed after I installed the most recent security update. I also have leopard installed. Any idea what is going on? All three CDs are legit music CDs.

    Please help!
    (and I am past warranty unfortunately)
  • Mr.Mac Level 1 (15 points)
    Also after the update, my computer's clock has gone insane. In the preferences if I set it on automatic update from the time.apple.com thing, it sets it 6 hours ahead of my own time. I have my time zone selected and all of that stuff.
  • Mr.Mac Level 1 (15 points)
    It looks like DVDs work on my computer, but it spits out CDs.
  • Penguhwin Level 1 (0 points)
    My computer has been doing the same thing for weeks. It won't burn CDs or DVDs no matter what I do.

    From reading the threads here and on other boards, it sure seems to me like there's a relation between people upgrading to 10.4.10 in late November to this problem. I wish Apple would address it, other than telling us all to go spend half the amount of a new Apple just to get our burners working again.

    In case I need to replace the drive with a third-party drive, though... I have a question (maybe even a stupid one, but I want to make sure). I see replacement Superdrives for sale for the G5 iMac. Can I presume these'll work in the Intel iMac as well?
  • Trickytree Level 1 (0 points)
    mizike wrote:
    Update: Applecare diagnosed it as a hardware problem and are replacing the optical drive under warranty.

    Interesting...mine died today. The iMac is approx. 9 months old, and has been working with BootCamp since June, both beta version and pukka Leopard version. I was using the drive within XP earlier today, then put in another DVD and bingo, you hear it trying to whirr away, and then after about 10 sec. it ejects - sometimes! Other times it doesn;t even eject it - it tires again and again and after 3 or 4 attempts the disk pops out rather ungainly. Luckily I have AppleCare for the next 3 years, so I will be calling them tomorrow.