1 2 Previous Next 17 Replies Latest reply: Nov 3, 2007 4:04 AM by lisar58
lisar58 Level 1 Level 1 (0 points)
Hey, can somebody please help before i smash my computer, i was told to remove quicktime and reinstall it because youtube would not work properly, well..since i did that now my itunes will not work/open up. I have restored my computer back to early september, this has not worked, i have uninstalled and reinstalled the itunes software which is supplied on disc, this failed so i tried the link on this site, that also failed,then when the shortcut was on the desktop i treid to install again, guess what, it hasn't worked! i have removed itunes on add/remove programmes, this also failed, the shortcut for itunes is on the desktop and im my computer, i just cant open itunes to see or play my library, i have installed itunes and quicktime both seperatley this also failed, can somebody PLEASE tell me how to fix it!!!!!

Thanks in advance

toshiba, Windows XP
  • 1. Re: itunes wont open
    polydorus Level 6 Level 6 (11,950 points)
    This all sounds a bit of a muddle, I suggest you try a compete removal and installer cleanup as in the following method:

    Download a fresh copy of iTunes and the stand alone version of Quicktime

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Download and install Microsoft Installer cleanup utility, there are instruction on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program

    http://support.microsoft.com/kb/290301/

    Now use the following method to remove iTunes and its components:
    http://docs.info.apple.com/article.html?artnum=93698

    If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes
  • 2. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    Hi,Thanks for your help, further to your email I cant remove quicktime from my computer, it said there was a fatal error during installation... any advice?

    Thanks
  • 3. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    Hello, i followed your instructions step by step, when it came to the windows install clean up i found quicktime and tried to remove it, restarted my pc then when i turned it back on quicktime was still there, when i tried to open it the following error came up

    Microsoft visual + + runtime library

    Buffer overrun detected!!!!

    Program c:/programfiles/quicktime/quicktimeplayer.exe

    A buffer overrun has been detected which hascorrupted the programs internal state. The program cannot safely continue execution and must now be terminated.

    I cannot remove quicktime and when i tried to install again maybe over the top it said i had the most recent version and could not uograde

    Please help me, i feel as though i have tried everything for it all not to work!
  • 4. Re: itunes wont open
    polydorus Level 6 Level 6 (11,950 points)
    Just a quick check, buffer overrun can be due to incomatible codec packs, have you ever installed any of the following which are known to case trouble:
    ACE & K-Lite mega codecs package, QT alternative, Storm codec
    Also WinAVI

    Could you do a small experiment, head for your control panel, you need classic view, and start QUicktime preferences, give any error message you get in full.

    It's also worth making sure that your system is free of malware.

    Having said that, when you uninstalled quicktime, did you remmeber to delete the recommended quicktime files from c:\Windows\System32 folder?

    Also, sometimes QUicktime doesn't show up properly in the MS Installer cleanup utility, did you notice any blank entries or ones with just the numerbs 7.x?
  • 5. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    none of the above mentioned were installed.....

    i opened control panel and quicktime on classic view, upon opening no error message came up until i clicked on the different tabs, when i came to file types the following error came up


    Run dll

    an exception occured while trying to run "c:/windows/system32/shell32.dll,control_rundllc:/programfiles/quicktime/qtsyst em/quicktime.cpl".quicktime" in file types

    after reading other posts i had already removed quicktime from system32 as i had read this had helped somebody

    hasnt helped me though!

    thanks for helping!!
  • 6. Re: itunes wont open
    polydorus Level 6 Level 6 (11,950 points)
    That error messsage confirms it's probably not the codec issue.

    If you can't install Quicktime after doing the cleanup, there are a couple of things.
    Could you go to add/remove programs and find the entry for Windows Installer.
    Does it say "Windows Installer 3.1 (KB893803)"? - Thats the version you should have. If you don't have it we need to sort that out first.

    Could you try going through the QUicktime unsinstall and removal process again and when you get to the Microsoft installer cleanup, remove any Quicktime entries, but also look for blank entries or ones with just 7.x.

    Message was edited by: polydorus
  • 7. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    ok, before i try to uninstall/install that is the windows install 3.1 (kb893803) so i have the correct edition

    what next? im scared to do anything wrong so i will wait for you!
  • 8. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    quicktime was found in the classic view of the control panel, its also as a shortcut in the desktop but when i tried to open it i got the same buffer overrun error message

    when i went to add/remove programs however quicktime was not there...
  • 9. Re: itunes wont open
    polydorus Level 6 Level 6 (11,950 points)
    Just a quick thing I want to check. You did know that when you download the Miscrosoft Installer Ceanup Utility, you download the installer. Running the downloaded file installs it, it doesn't run the program - Nothing much apears to happen when you do this.

    You run the Utility from Start>>All Programs, where hoepfully you will find it.

    I am making a bit of a meal of this as I had exactly this problem with someone else.
  • 10. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    Hi, yes i restarted my computer when i downloaded this windows install clean up, i then ran the programme and restarted my computer again, the same has happened, quicktime is not in the add/remove programmes or in the installer cleanup utility but it was in the classic view of the control panel with the error message appearing when i tried to open file types
  • 11. Re: itunes wont open
    polydorus Level 6 Level 6 (11,950 points)
    OK, it sounds as though you are running the cleanup utility correctly.

    Could you also confirm that you removed all the files and folders recommended in method for removing QUicktime, I wasn;t quite sure from your previous answer.
    The sequence shoudl be
    1 try using the uninstaller - but don't worry if it dosn't work.
    2 delete the files and folders recommeded
    3 run the cleanup.

    One further bit of cleanup we haven't tried is to delete your temp folder, there are some instructions in this Apple article on trouble installing iTunes - it's towards the bottom of the page:
    http://docs.info.apple.com/article.html?artnum=93976


    Although there there is no Quicktime entry in the cleanup utility now, did you ever manage to remove one?
    Could you also confirm if there are any blank entries or entries with just the number 7.x in them if there are they may be related to Quicktime, this can cause difficulties sometimes.



    Don't worry anout the QUicktime icon on the control panel, running it was just a test to get an error message that helped with diagnosing the problem.

    Since this is proving a tricky one, I will try and attract the attention of bnoir who is the most experinced with this kind of thing. Unfortunately his presence on the forum has been a bit intermittent lately.
  • 12. Re: itunes wont open
    b noir Level 9 Level 9 (71,995 points)
    Hmmmm. When you launch Windows CleanUp, do you see any mysterious "blank" lines in the list of programs? (They are either completely blank, or just contain a version number.)
  • 13. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    Hello, I did all of the above mentioned on quicktime, i tried to delete all but it would not let me, however it is not in my system 32 or add/remove programs but is in my program files.

    In the cleanup utility quicktime was there and it was successfully deleted, no other program with 7.x or just numbers was there

    I tried to remove quicktime and itunes from my program files and it came up with the message access denied make sure the disc is not write protected or in use on all 3 - itunes ipod and quicktime

    Hope this helps a bit
  • 14. Re: itunes wont open
    lisar58 Level 1 Level 1 (0 points)
    Hello,

    Nope, no blank lines or version numbers, everything has letters or programs before it

    Thanks
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