This all sounds a bit of a muddle, I suggest you try a compete removal and installer cleanup as in the following method:
Download a fresh copy of iTunes and the stand alone version of Quicktime
Download and install Microsoft Installer cleanup utility, there are instruction on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
Now use the following method to remove iTunes and its components:
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes
Hello, i followed your instructions step by step, when it came to the windows install clean up i found quicktime and tried to remove it, restarted my pc then when i turned it back on quicktime was still there, when i tried to open it the following error came up
Microsoft visual + + runtime library
Buffer overrun detected!!!!
A buffer overrun has been detected which hascorrupted the programs internal state. The program cannot safely continue execution and must now be terminated.
I cannot remove quicktime and when i tried to install again maybe over the top it said i had the most recent version and could not uograde
Please help me, i feel as though i have tried everything for it all not to work!
Just a quick check, buffer overrun can be due to incomatible codec packs, have you ever installed any of the following which are known to case trouble:
ACE & K-Lite mega codecs package, QT alternative, Storm codec
Could you do a small experiment, head for your control panel, you need classic view, and start QUicktime preferences, give any error message you get in full.
It's also worth making sure that your system is free of malware.
Having said that, when you uninstalled quicktime, did you remmeber to delete the recommended quicktime files from c:\Windows\System32 folder?
Also, sometimes QUicktime doesn't show up properly in the MS Installer cleanup utility, did you notice any blank entries or ones with just the numerbs 7.x?
none of the above mentioned were installed.....
i opened control panel and quicktime on classic view, upon opening no error message came up until i clicked on the different tabs, when i came to file types the following error came up
an exception occured while trying to run "c:/windows/system32/shell32.dll,control_rundllc:/programfiles/quicktime/qtsyst em/quicktime.cpl".quicktime" in file types
after reading other posts i had already removed quicktime from system32 as i had read this had helped somebody
hasnt helped me though!
thanks for helping!!
That error messsage confirms it's probably not the codec issue.
If you can't install Quicktime after doing the cleanup, there are a couple of things.
Could you go to add/remove programs and find the entry for Windows Installer.
Does it say "Windows Installer 3.1 (KB893803)"? - Thats the version you should have. If you don't have it we need to sort that out first.
Could you try going through the QUicktime unsinstall and removal process again and when you get to the Microsoft installer cleanup, remove any Quicktime entries, but also look for blank entries or ones with just 7.x.
Message was edited by: polydorus
Just a quick thing I want to check. You did know that when you download the Miscrosoft Installer Ceanup Utility, you download the installer. Running the downloaded file installs it, it doesn't run the program - Nothing much apears to happen when you do this.
You run the Utility from Start>>All Programs, where hoepfully you will find it.
I am making a bit of a meal of this as I had exactly this problem with someone else.
Hi, yes i restarted my computer when i downloaded this windows install clean up, i then ran the programme and restarted my computer again, the same has happened, quicktime is not in the add/remove programmes or in the installer cleanup utility but it was in the classic view of the control panel with the error message appearing when i tried to open file types
OK, it sounds as though you are running the cleanup utility correctly.
Could you also confirm that you removed all the files and folders recommended in method for removing QUicktime, I wasn;t quite sure from your previous answer.
The sequence shoudl be
1 try using the uninstaller - but don't worry if it dosn't work.
2 delete the files and folders recommeded
3 run the cleanup.
One further bit of cleanup we haven't tried is to delete your temp folder, there are some instructions in this Apple article on trouble installing iTunes - it's towards the bottom of the page:
Although there there is no Quicktime entry in the cleanup utility now, did you ever manage to remove one?
Could you also confirm if there are any blank entries or entries with just the number 7.x in them if there are they may be related to Quicktime, this can cause difficulties sometimes.
Don't worry anout the QUicktime icon on the control panel, running it was just a test to get an error message that helped with diagnosing the problem.
Since this is proving a tricky one, I will try and attract the attention of bnoir who is the most experinced with this kind of thing. Unfortunately his presence on the forum has been a bit intermittent lately.
Hello, I did all of the above mentioned on quicktime, i tried to delete all but it would not let me, however it is not in my system 32 or add/remove programs but is in my program files.
In the cleanup utility quicktime was there and it was successfully deleted, no other program with 7.x or just numbers was there
I tried to remove quicktime and itunes from my program files and it came up with the message access denied make sure the disc is not write protected or in use on all 3 - itunes ipod and quicktime
Hope this helps a bit