Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to erase and format a new Hard Disk

Since installing Leopard ... i
I have purchased a Maxtor lll HD to use with time machine. Unfortunately the Disk utility will not erase the windows formatting to allow me to reformat in the Mac way. Has anybody else had this problem

iMac & Macbook pro, Mac OS X (10.5)

Posted on Oct 28, 2007 11:12 AM

Reply
16 replies

Oct 28, 2007 11:33 AM in response to BrianG3

BrianG3,

Connect the external drive and open Disk Utility. In Disk Utility's "source list" on the left, select the drive, not any named "volumes" you will see indented underneath, then click the "Erase" tab.

You should now see the options for formatting the drive. Once you have formatted the drive, you can partition it as you like, and use different formats for the partitions (HFS+, MS-DOS, etc.).

Scott

Oct 28, 2007 5:41 PM in response to micromagic

same problem here. I went to erase and it said "erase failed. can't unmount disk."

While the disk shows up in my desktop and I can open the maxtor manager. the drive doesn't show up in the list of drives.

This after none of my applications will open. I bought the drive to copy my files to it and then do an erase and install, but now I can't even do that. When I explained this to the apple folks yesterday after being on hold for an hour, they told me they'd have engineering get back to me in a few days.

I go back with Apple to Apple II days, and I can't remember having such a disastrous time with an Apple update. I'm having a real crisis of faith with Apple. This is just awful.

Oct 28, 2007 9:00 PM in response to micromagic

I also have this problem.

I just bought a 750GB Seagate FreeAgent Pro drive and I was unable to format it as MacOs Extended in any of its variations under Leopard. The strange thing was that I WAS able to format it as MS-DOS (FAT32) and as MacOs Extended Journaled, but as long as it had two or more partitions, so it's definitely a bug of Leopard. I was able to format it as a single partition under 10.4.10 in another Mac.

How do we report this in order to get it fixed?

Oct 29, 2007 9:42 AM in response to BrianG3

Are you booting with the drive connected?
If so, boot without it and then after the system is running plug the drive in.
It might be possible that if the drive mounts at boot it is "active" and therefore not erasable.
You can also unmount the drive using the terminal if you are comfortable there.
In general you cannot format a mounted drive.
You might also boot into single user and erase the drive that way, if it's possible.

Nov 8, 2007 2:45 AM in response to BrianG3

Hi BrianG3-

I actually just bought one of these drives and was having the same issue when I searched and came across this post.

I have a G5 iMac that I did not update and is till at 10.4.X. Guess what? You hook the drive up to that computer and it formats no problem.

This kinda makes me worry. I am not storing anything important on this drive until that particular anomaly is fixed. If it can't format properly under 10.5 I can't imagine what else lurks.

Luck-

-DaddyPaycheck

Nov 20, 2007 8:14 PM in response to BrianG3

Purchased a Western Digital My Book 1 Terrabye (2 firewire, 1 USB, i eSata) plugged it into my Macbook Pro with Leopard installed and guess what - disk utility can not get the thing formated under anything but FAT32. It fails every time with any other FS choice. I retuned it thinking I had a bad drive, and bought the exact same drive with the exact same error results. This is obviously a Disk Utility issue due to the Leopard install as I regularly reformatted my other 4 external drives under Tiger with no problem. I'm kinda ****** that such an obvious bug is out in my OS now it makes me wonder what else I'm going to run into as I push Leopard harder. (For example, none of my PSP sync software works anymore either). I guess I'll return this HD and forget my current project until Apple releases a software upgrade....

Nov 20, 2007 8:34 PM in response to BrianG3

It's not nearly as fast as playing with the partitions to format but I zeroed out my Maxtor III 750 right out of the box. It took over eight hours but that ensures absolutely that any residual formatting code is history and maps out any iffy sectors. I've not encountered any problems with Time Machine using the drive. Partitions, if used, should be set up using GUID for Intel Macs and Apple Partition Map for PPC Macs.

Unable to erase and format a new Hard Disk

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.