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left phone in my car on a cold night picked it up screen cracked

does this seem common the phone is only 16 days old what should i do

Posted on Oct 28, 2007 4:36 PM

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14 replies

Oct 28, 2007 5:36 PM in response to 33g

I doubt there is much you can do to get it replaced without having to pay a repair fee. Since the phone was out of its operating temps and was damaged due to that.

I hope things work out. Last I checked it costs about 250 for a screen replacement (in which I think they just mail you a brandnew/refurbished iPhone).

Message was edited by: Kalison

Oct 28, 2007 5:46 PM in response to 33g

Have you tried calling Apple or the Apple retail store to see what they have to say? I wouldn't think the iPhones would crack just because of cold weather if thats the case many people that live in cold weather states this winter will have cracked screens including myself, the temps drop sometimes to zero degrees.

Oct 28, 2007 6:02 PM in response to Geffen

Unlike other cell phones, the screen is glass... it will be prone to breaking in cold weather (remember science class?), conversely glass is also suspect to breaking in extreme heat. Now... wether or not Apple chooses to call his particular incident a defect of the screen cracking in 28 degree weather or his neglect, is to be seen.

Personally, I think it will be a hard sell over the phone with a support rep.

Also, like I said... maybe 28 degrees is well within the specs of the glass tolerances and he will get a new one from Apple. (I really hope so, cause 28 degrees is a ridiculous temp for a screen to be out of tolerance)

Good luck, I hope it all works out!



Message was edited by: Kalison

I just found this in the manual... hope this helps your case.

Operate iPhone in a place where the temperature is always between 0º and 35º C (32º
to 95º F). Battery life might temporarily shorten in low-temperature conditions.
Store iPhone in a place where the temperature is always between -20º and 45º C (-4º to
113º F). Don’t leave iPhone in your car, because temperatures in parked cars can exceed
this range.

Oct 28, 2007 8:34 PM in response to Earless Puppy

It could... if the car is outside exposed to the wind.. the car will take on the temp of the wind chill factor. In some cases the interior of the car can become colder or hotter than the temps outside. The car and act as an insulator in these cases.



I guess another question should be... did he touch the glass with his warm hands when he got out to the car? Non spec glass can break very easily when going from extreme cold to heat and vice versa. I know his hand isn't extreme heat... but if he just came out of the house and had a hot shower, his body temps could be high enough to stress the glass (plus the glass is not very thick either).



Again, it could very well be that the glass was defective and not within its spec tolerances. It will be nice to know what happens from this.

Message was edited by: Kalison

left phone in my car on a cold night picked it up screen cracked

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