WARNING - Do not use AppleCare TechTool Deluxe on Tiger

I contacted MicroMat and they said a new CD 4.0.4 (I think in exchange for the old 4.0.3) would run about 25 bucks. BUT they spent more than a few sentences explaining that "OS X isn't OS 9" and that the CD should only be used to boot "in emergency situations" and that the eDrive method was the way to go. I'm taking that to mean in 2005 an external, bootable, drive should be considered the default.

I can handle a paradigm shift.

So my question is- is there a generic universal OS X install for external drives like in the old days with older Mac OS's? Or is the external drive only going to boot the computer it was plugged into when the OS was installed on it?

Hey Matthew

So are you saying I am going to receive a 4.03 CD in my Applecare package... and if I want to be able to do anything with it, I will need to pay an extra $25 to update the disk myself? Should this not be taken care of by Apple?

Thanks!
KK

Ahh, I got bit by that too!
Just purchased a G5iMac 1.8GHz 17' 1GB 160GB
included AppleCare Package: Great! Money well spent, right? Y'know, just in case something goes astray.?
So I thought, until like the other VICTIMS here, I decided to Try out the CD included with my AppleCare Packege: must be safe, it's got Apple Authorisation! Ouch! That is ONE MEAN BITE!
Lost every thing following using TechTool Deluxe ver3.0.3, included in AppleCare Package. Handy 'lil Easter Egg I'm sure!
I too would like to think that any purchased product could be expected to be suitable to the components in interacts with especially when they originate in the same Logo! Where is the Update offer, or is going to be similar to Nortons Internet Security 3 and it's less irritating (at least it has'nt killed my Dir) but no more annoying in the manner Upgrades to a Conflict of Sortware are treated by Sellers of 'Compliant' produce!
We are expected to fork out MORE cash to rectify the responsibilities of Companies to Honour compliancy!
Unfare!
I have lost a week's worth of my Computer time not to mention the disbelief in Apple: it is only now days into my resettling in anew, that I can are at I received as part of my Personal Service from my AppleCare phone help.
"me: 'TechTool Del8uxe just killed my machine! Why? How? Tell me I can get back to a previous state?
ph:You look like you have no choice but to Re-install and NEVER USE TechToolDeluxe AGAIN!"
So what? Apple is SELLING it's product that is meant to keep your machine in good sorts, only to have it KILL. Kill!!! It leaves a bit of room for some type of Upgrade to be a GOOD THING coming?!!!
This really BITES!

Actually, the Apple Care CD is TechTool Deluxe 3.0.3. Micromat does have an upgrade program for people with the Apple Care version of TechTool. You can upgrade from Deluxe 3.0.3 to TechTool PRO 4.0.4 for $59.97

The order form can be found on their web site. I do wonder though, should apple be held responsible for sending out bad discs?

Hey Guys

I received my Apple care package today... and loaded the CD into my Lombard -- they are still sending out 3.03 So I cannot use it with my PowerMac, even though it was sent for it. What OS does it work with? I have my Pismo on 10.3.9 and my Lombard is 10.2.8

Thanks
KK

Applecare told me that techtool sees files in Tiger as an error/mistake, and then tries to fix them... and then ... well you have seent the results

To perform maintenance on my Macs, I purchased a SmartDisk FireLite external FireWire drive, partitioned it into three partitions, one for Panther, one for Tiger, one for data/software installers.

After installing the OS on the two startup partitions, and upgrading to the latest version of each, I installed Alsoft's Disk Warrior (3.0.3 - Tiger compatible), Micromat's Tech Tool Pro (4.0.4 - Tiger compatible), and Coriolis Systems' iDefrag (1.1b1 - Tiger compatible) on each startup partition. Now, whenever I want to do disk maintenance, I plug in the FireWire drive, select Startup Disk in System Preferences, reboot, and proceed.

I'm retaining the Panther startup option for now because the current beta version of iDefrag running in Tiger requires Altivec in a G4 to run, but the same utility when booted in Panther works fine without Altivec on a G3. Odd, but that's how it works. The Coriolis Systems folks tell me this will be fixed in the released version. In any case, the beta works just fine on optimizing/defragging Tiger systems, preserving the Access Control Lists (ACLs) now utilized in Tiger, whether run from Panther or Tiger.

To answer an earlier question, if you have the commercial Tiger disk, it will boot all Tiger-compatible systems, including iBook G3 700MHz laptops up to the latest PowerMacs. The reinstall disk that comes with your Mac was customized for that Mac, and may not work with other Macs. It was designed to restore your Mac to its factory configuration.

For those who received new Macs with Panther pre-installed and a free Tiger-upgrade disk, that upgrade disk will NOT build a virgin Tiger drive. It requires Panther to be installed first.

as seen from website:
Introduction Register Latest Version Upgrade to TechTool Pro Help with TechTool Deluxe
TechTool Deluxe

Help with TechTool Deluxe

Whom do I call for help with TechTool Deluxe?

If you have questions regarding TechTool Deluxe, consult the Quick Start Guide on the AppleCare Protection Plan CD. For additional assistance, call Apple at the phone number published in your AppleCare Protection Plan materials. Be prepared to provide your AppleCare Protection Plan agreement number.

Where can I find out more about the AppleCare Protection Plan?

You can learn more about the AppleCare Protection Plan by visiting Apple’s website.

CLICK HERE TO VISIT APPLECARE

Hey Patrick

Did they say when this would be rectified? I guess I can use it with my Pismo (10.3.9) but I also do not see what I am supposed to do if my soon to arrive DP 2.3 has a problem. Pray?

Thanks
KK

no, give em a call tho

Sure, there are bugs any new OS, but a little annoying that the APPLECARE PROTECTION PLAN can be the culprit. As others have pointed out, the TECHTOOL CD shipped with the Applecare we bought with our gleaming new iMacs (factory-installed Tiger) is obsolete and even harmful. Techtool Deluxe v.3.03 from 2003? Gratefully it wouldn't boot.

I call it false advertising, it's not a "freebie." Apple reps say that v.4 deluxe which can updated for Tiger is not available. But the Pro version sure is on Micromat's site. I feel they are packaging and selling diagnostic software that is worthless for Tiger OS and they are not willing to make good by providing a replacement tool. "Peace of mInd from Apple" seems to get you windy tech advice from Asia and feeble URL links to the Micromat site. Refund?

Ow ow ow

In the past three weeks I have bought two new apple computers (an iBookG4 and an iMac G5, got Apple Care with them. The G5 was defective out of the box - bad hard drive, and the hard drive on the iBook is dying and i have two copies of TechTools 3.03 which don't work with OS10.4.

After the iBook hassle, - (TechTools thankfully woulkdn't boot from C and just attempted to thrash my drive to death) I KNEW there was an issue with this and asked the AppleStore people to please check the TechTools version in the AppleCare box and they said "oh, no problem..."

I strongly suggest Apple IMMEDIATELY CEASE SELLING those AppleCare packages with OS10.4, or at least put a skull&bones sticker on the box.

I've been using Apple computers since 1984 and have supported 1000s of Apple users during that 21 years - and this has been the most miserable week of my AppleLife

signed, thinking of drinking in ocean beach

Hi,

I recently purchased a G5 that came with the Tiger upgraded DVD with an Apple Care support contract. I contacted Apple about the incompatibility of the supplied version of Tech Tool Deluxe with Tiger and they said they will send an updated CD that is compatible with Tiger. I just ordered the CD, so don't have it in hand yet.

KT

KT,

Hope you get the updated CD. Best I could do after 2 hours of calling/chatting was a refund offer on the Applecare. Their response was that a compatible Techtool deluxe CD was unavailable from Micromat. Micromat never answered my e-mail.

First time I felt a need to buy Applecare after 5 Macs in 9 years.

cheers