Previous 1 2 Next 18 Replies Latest reply: Dec 10, 2007 1:09 PM by Jus144tice
b3815 Level 1 Level 1 (20 points)
When itunes recently upgraded, I got this message when starting the application:
"Warning! iTunes was not properly installed. If you wish to import or burn CDs, you need to reinstall iTunes."
I uninstalled and re-installed iTunes with the same result.
Any ideas?

HP Pavillion dv6000, Windows Vista, Laptop
  • SirTurtlehead Level 1 Level 1 (0 points)
    I am having the same problem. I recently made upgrades to my computer (processor, motherboard, RAM, video card and Vista) and I now have the same issue. I have tried several times to reinstall iTunes (as suggested) but continue to get the same error message. I am using the same Sony DVD rewrite that I used prior to the upgrade. I never had issues burning CD’s before.

    It appears iTunes does is not recognizing the DVD rewrite drive.??? When I go to edit, preferences, advanced, burning it reads "No Disc Recording software found". The drive is defiantly there and working properly.

    Does anyone have suggestions?
  • J10472 Level 1 Level 1 (0 points)
    I am getting this error also. I have un-installed and re-installed three times and it makes no difference. Vista OS, Dual Core Pentium, 4GB RAM, 300GB SATA drive, DVD/CD-ROM player, DVD/CD burner. Be nice to find a solution to this. Thanks.
  • SirTurtlehead Level 1 Level 1 (0 points)
    Hey, check out topic "Error after update to 7.4.3". I believe it is the same issue we are having. Are you guys running Vista 64 bit? I am. I am also receiving the error message this guy is talking about each time I start iTunes.
  • SirTurtlehead Level 1 Level 1 (0 points)
    Follow this guys (b noir) advice. It just worked for me! If the copied link to GEARS drivers does not work, go to the original message under "Error after update to 7.4.3"


    Re: Error after update to 7.4.3
    Posted: Oct 21, 2007 1:30 PM in response to: davethebrave371 Helpful
    Reply Email


    PC Windows XP Pro 64 bit OS

    The answer may lies in your system configuration info.

    Try installing the standalone 64-bit GEAR drivers that iTunes uses for importing and burning. The GEAR drivers are available from the following page. Note that there are two different versions of the drivers: be sure to get the one that matches your hardware:

    GEAR drivers
  • J10472 Level 1 Level 1 (0 points)
    Thanks Sirturtlehead, that worked for me too. Yes I am running Vista 64 also. Nice to see iTunes open without an error now. For me it was more of a pain because I had never used iTunes and then the first time I decide to try it bang I get and error that doesn't want to go away. Thank goodness for forums because I was finding no solutions elsewhere in the support here.

    Jon
  • henryjohn84 Level 1 Level 1 (0 points)
    I have the same problem with vista and itunes compatablity and would like to solve it.

    Where is the link to the GEARS drivers?!

    "...The GEAR drivers are available from the following page..."

    What page is this? Am I being really stupid?

    Hope to get a solution soon.

    Thanks.
  • Isis181 Level 1 Level 1 (0 points)
  • BillGateswroteOS Level 1 Level 1 (0 points)
    I had the same error message and loaded the Gears, and worked without re-installing. THANKS!!!
  • henryjohn84 Level 1 Level 1 (0 points)
    I also installed the drivers from the link (http://www.gearsoftware.com/support/drivers.cfm)and iTunes works fine now!

    Thanks a lot!
  • teelleewe Level 1 Level 1 (0 points)
    THANKYOUSOOOOOMUCH!
    was very bummed that i couldn't burn from my NEW (and first non-mac)computer. . .the advice did the trick!
  • Saltank Level 1 Level 1 (5 points)
    Finally!

    I've had the annoyance of clicking OK every time i loaded up iTunes, now it looks like it "works", finally.

    I just couldn't install those drivers before because Vista 64 for some reason told me they were already installed, I must have fixed something along the way.

    Installing those drivers FIXED this issue for me.
  • Aaron G. Level 1 Level 1 (0 points)
    I would like to load the above mentioned driver, but I am not sure which driver to load. The link has a driver for 34 bit, which I have, and a AMD 64 processor, which I have. Any suggestions?

    Any help would be greatly appreciated.
  • Imorhi Level 1 Level 1 (0 points)
    It depends on what version of the operating system you have installed. To find out go to:
    _Control Panel_ -> _System Maitenace_ -> System

    Then under the "System" heading it will say "System type: 64/32-bit Operating System" If it says 32-bit then download the 32 bit driver if it says 64-bit download the 64 bit driver.

    Hope this helped Aaron G.
  • Aaron G. Level 1 Level 1 (0 points)
    Thanks for the help Imorhi.
    Unfortunately, the driver instal did not work. I run my itunes from my external hardrive and have downloaded it there as well as my laptop c drive but I still get the pop up window before I enter itunes. Can anyone offers some suggestions?
    Another question that I have is related to coverflow. Are there still problems with the battery being drained when using coverflow? I have stopped using it completely and my battery seems to last a lot longer.

    I would greatly appreciate some help. Thanks.

    Aaron G
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