iTunes won't open

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iTunes won't open

Hi everyone 🙂

About a month ago my iTunes stopped working. I was using the latest version and it worked just fine. One day there was a new update available (the newest one I believe), I downloaded it, installed it but when I tried to open the program, it didn't open. About ten seconds after I clicked the icon, it said that iTunes had to be closed. I sent the error report but it's happened like that every single time I try to open it. I unistalled that version and installed the one I was using previously, and still the same. I tried with the iTunes setup that comes in the CD with my iPod, and still the same problem. I just tried with iTunes version 6.0.5, and still the same.

Could someone please tell me how to fix this? :s

iTunes, Windows XP

Posted on Oct 29, 2007 11:58 AM

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Answer 1

b noir

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72,336 points

Oct 29, 2007 12:02 PM in response to [Lu]cifer

+About ten seconds after I clicked the icon, it said that iTunes had to be closed. I sent the error report but it's happened like that every single time I try to open it.+

let's first check to see if this is associated with a problem with your QuickTime. (iTunes needs a properly functioning QuickTime in order to work correctly.)

try launching your QuickTime. does it:

(a) launch perfectly fine?

(b) fail to launch with an error message? (if so, what does it say?)

(c) exhibit other peculiar behavior? (if so, could you describe it for us?)

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Answer 2

[Lu]cifer Author

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Oct 29, 2007 5:36 PM in response to b noir

When I try to open Quicktime, a window pops up that says Windows is preparing the installation and configuring the installation. Here's a screenie:

http://i20.tinypic.com/28po20.jpg

It's in Spanish but it says: "Wait while Windows configures Quicktime"

It's like an installation wizard or something :s

Right now I'm downloading the newest Quicktime installer (just Quicktime, not iTunes). I think if I run it it will give me the option to fix the one that's currently installed? o.o

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Answer 3

BaXz

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Oct 29, 2007 6:19 PM in response to [Lu]cifer

i just opened my quicktime and everything on quicktime worked. but when i start up or plug in my ipod my computer like freezes up

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Answer 4

1982pa

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Oct 29, 2007 8:58 PM in response to BaXz

ok folks for some reason windows xp has an update error which is causing itune to freeze up..this is cuased by security update 925902 (MS07-017) and security update 928843 (MS07-008)..if you recently updated your windows XP Operating system most prog wont work like they suppose to..to Fix it
go to "control panel"
go to "add/remove programs"
now check the "show update" box to reveal the enemies
now uninstall:
security update kb925902
security update kb928843

just go ahead and uninstall these jerks...they are suppose to help your PC but they arent..hey let me know if it works now..thanx

ps this also works for this error:

"Illegal System DLL Relocation"

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Answer 5

b noir

Level 9

72,336 points

Oct 30, 2007 7:51 AM in response to [Lu]cifer

+It's in Spanish but it says: "Wait while Windows configures Quicktime"+

+It's like an installation wizard or something :s+

Hmmmm. If that was iTunes (rather than QuickTime) I'd be saying "That's the setup assistant running", but it's a bit more rare to see it happen with QuickTime.

Try downloading the Standalone QT installer (The one that doesn't include iTunes). If you've got a QuickTime installed at the moment, then running that should give you the "Repair" option (as well as the remove).

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Answer 6

BaXz

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Oct 30, 2007 3:56 PM in response to [Lu]cifer

does this also work with vista?

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Answer 7

[Lu]cifer Author

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Oct 30, 2007 5:57 PM in response to b noir

I ran the recently downloaded Quicktime only setup and clicked on Repair. Everything was fine for the first minute, the files were being copied with no problem, but then an error message popped up:

"Error writing on the file C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx. Make sure you have access to that directory."

With the Retry and Cancel options. I clicked on Retry but nothing happened.

Aaand as I suspected, I can't erase that file. I think it's the source of my problems >.>

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Answer 8

Oct 30, 2007 6:10 PM in response to BaXz

That's what i'd like to know. My friend also has Windows Vista and also has the problem of iTunes not opening up anymore. He only gets a message saying that iTunes cannot be opened and then only has the choice of closing it and wait till Microsoft has found a solution for his problem.
So I'm going to keep a close eye on this thread for a solution.

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Answer 9

b noir

Level 9

72,336 points

Nov 1, 2007 9:31 AM in response to [Lu]cifer

+"Error writing on the file C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx. Make sure you have access to that directory."+

+With the Retry and Cancel options. I clicked on Retry but nothing happened.+

+Aaand as I suspected, I can't erase that file. I think it's the source of my problems+

Good lord. Things suddenly seem a bit clearer.

Let's first check to see if that message (and the QT launch message) are both associated with disk damage near that file, by running a chkdsk over the C drive:

How to perform disk error checking in Windows XP

Does the Chhkdsk find/repair any damage? If so, does QuickTime either start launching again, or at least repair properly? If so, does iTunes start launching again properly for you?

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Answer 10

[Lu]cifer Author

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Nov 1, 2007 10:10 PM in response to b noir

That makes sense. I downloaded Chkdsk but I'll run but tomorrow in the morning 'cause I'm falling asleep and it might take a while :P

Thanks! I'll reply when I get the results ^_^

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Answer 11

Nov 2, 2007 12:29 AM in response to soulcreeper

I had the EXACT same problem, but i found the solution. Uninstall quicktime. then download quicktime by itself and reinstall it. Open itunes. Should work now.

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Answer 12

[Lu]cifer Author

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Nov 2, 2007 2:33 PM in response to b noir

I ran chkdsk on my comp. It said it couldn't read some registries but it still found some errors and deleted two files: ipodServicelozalized.dll and ipodSe~1.dll. After that, I tried to repair Quicktime and it worked! I ran the program and it was all good. But I didn't have iTunes installed, so I looked for a setup of iTunes alone (without Quicktime), but I guess there isn't any. I downloaded iTunes version 7.4 (with Quicktime included) and installed it... And again, it wouldn't open and Quicktime's installation wizard launched again when I tried to open it, and it couldn't be repaired.

So I'm gonna run chkdsk again, but what do you suggest for next time? Should I uninstall iTunes now, and after I run chkdsk try to install it without repairing Quicktime first? Or should I leave both installed, run chkdsk and then just try to open iTunes?

I was so close to being able fix it T_T

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Answer 13

[Lu]cifer Author

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Nov 3, 2007 5:54 PM in response to [Lu]cifer

I ran chkdsk without uninstalling anything, then I repaired Quicktime and it all works now 😀 I restored my iPod, synchronized it again... all good. Thank you very much! 😀

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Answer 14

Nov 13, 2007 9:07 PM in response to b noir

Hey, i have that problem with iTunes saying it's not installed. I need to figure out how to make it open when i click on it. Help me please. E-mail me back at josavich@hotmail.com

thx

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Answer 15

meh12c

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Nov 27, 2007 5:56 PM in response to [Lu]cifer

Hello all,

i recently updated my itunes(itunes 7.5) and since then i've only used it once. FDrom that point forward everytime i attempt to open itunes a message comes up stating "itunes has encountred a problem and needs to be closed. Please tell microsoft about this problem by sending an error report" I believe that i have sent over 40 error reports to no avail. I have uninstalled and reinstalled from both the disk that came with my ipod video and also the update on the apple website. My quicktime works fine. I have a windows xp pro system. Any ideas??

Please help!!

Cheers, Meh12c

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