Previous 1 2 3 Next 43 Replies Latest reply: Apr 30, 2008 6:41 PM by har_d_har
theyellowdart Level 1 Level 1 (0 points)
Okay, this afternoon I bought some music on iTunes, listened to it, shut off iTunes, ate some dinner, came back and reopened iTunes and since then I haven't been able to listen to any of my music. iTunes is registering what I'm doing, the song title and little diamond figure appear at the top of the screen, the blue speaker on the side makes it's respected changes whenever I hit the spacebar but the music won't play, the diamond will just stay stuck at 0:00. If that's not weird enough, I can play movies and tv shows and the video is fine but there is still no audio. My computer has Windows XP and I've tried updating iTunes, repairing iTunes, updating Quicktime, and repairing Quicktime but nothing has worked. Help!

dell, Windows XP
  • newbornagain Level 1 Level 1 (0 points)
    i have the same problem. except, i didn't buy songs i am trying to play through iTunes (radiohead's new album). none of my songs in my iTunes library work at all. help!
  • Mwahlert Level 1 Level 1 (0 points)
    I'm having the same problem. Any help would be amazing.
  • fireuplibby Level 1 Level 1 (0 points)
    OH MY GOODNESS me too. That is my problem exactly- sooo frustrating. I can't even find an email address to ask someone about this. Let me know if anyone finds anything out.
  • Evan Wohrman Level 1 Level 1 (0 points)
    I just started having this problem two days ago. I made no changes to either iTunes or QuickTime. It just refuses to play songs.

    I've tried re-installing iTunes, re-installing QuickTime, re-installing iTunes + QuickTime, and it still doesn't work. It stays at 0:00. Ridiculous.
  • adamonapple Level 1 Level 1 (0 points)
    Hey guys -- i had the same problem for about a week now and stumbled upon the solution in the iphones section. You have to go to quicktime and hit edit > preferences > quick time preferences > audio tab > Select audio playback and recording devices. it will say there has been an error detected. just hit ok a bunch of times and close out, you shouldn't have to change anything. go back to itunes and it shoudl work.
  • xoxotechnologicallychallenged Level 1 Level 1 (0 points)
    My problem is similar because I can't get a song to play. It is only one song though and I think that my internet connection was disrupted while I was downloading. Now, whenever I click to play the song, the little apple shows up where the song title and length of song is supposed to be. I am not really sure what to do because I donot want to have to buy the song again. Does anyone know what i should do? Sorry I do not have a solution to your problem.
  • healex24 Level 1 Level 1 (0 points)
    This same thing happened to me, but it was after I just transferred my entire library from my previous (crashed) computer. iTunes was working just fine until I copied the library over, at which point I experienced the same frustration- Songs would act as if they were going to play, but the diamond counter thingy would remain at 0:00. I uninstalled QuickTime and reinstalled an older version (have no idea if that was part of the solution, but for the sake of full disclosure I'll mention that) and went into the QuickTime settings and made sure that both iTunes & QuickTime are the default player for EVERYTHING listed... along with granting my username on PC full permission (right clicking on iTunes shortcut, security, permissions)... Lets just say I tried everything I read on different forums. Well, they all worked. Whew. I could cry.
  • wocketbaby Level 1 Level 1 (0 points)
    Thanks! This is the first tip that I tried that actually worked. When I went into Quicktime --> Preferences and followed the instructions mentioned, mine had an error message that came up that enhancements to my audio controller were preventing playback. Turned off the enhancements and all is good.
  • Echo_that_Pains Level 1 Level 1 (0 points)
    This exact same thing happens to me. I purchased and downloaded several albums from a website. All songs are in 320bit MP3 format. I have been playing them for several weeks and they have been working great. Today when I went to play them, 5 out of the 6 albums did not play. The artwork section says "Album Artwork Not Modifiable" and the song will not play - only the little apple is in the top bar. I was able to look at and modify the song info through iTunes, and the songs all still function on other media software (Windows Media Player, etc). iTunes also now does not even recognize them as I run an "add folder to library" option - it skips over all of the mentioned albums. I then opened it back up in WMP to make sure that there was no problem and they still function perfectly.

    These songs also auto-sync with my iPod. They copy over, but when I select them to play it completely freezes my iPod which requires me to let it sit while the battery runs out.

    Would love some feedback on this issue since several of my albums have done this (both downloaded and ripped).
  • Roy B Level 3 Level 3 (570 points)
    Can you give me some more information about the enhancements that you turned off? What window did you turn those enhancements off in? Can you email me a screenshot of it? <royb@apple.com>.
  • martianmermaid Level 1 Level 1 (0 points)
    I had the same issue due to audio enhancements error. These tips solved all my issues.
    Thanks all =)
  • Syd Rabin Level 1 Level 1 (5 points)
    Hey, I"m having the same issue on my daughter's Windows Vista System.
    Not sure if I hate Windows more or Itunes, but it is very frustrating.

    If you come up with an answer, please let me know at bigshot1@cox.net and I will do the same for you.

    SR
  • a_delle Level 1 Level 1 (0 points)
    I notice a lot of "hey I have thesame problem" but in many of these threads, I see no offers of an actual solution. Does anyone from apple/itunes actually offer support, or do we all just 'vent' here? I am quite frustrated with my simliar problem, when itunes WAS working fine a few weeks ago and importing/playing cds just fine.
  • toonz Level 7 Level 7 (22,360 points)
    This is a user-to-user forum. Some Apple employees like Roy B will show up here from time to time to try to get more info on new problems people are reporting, but if you want direct support from Apple, you need to call them.

    http://www.apple.com/support/contact/
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