2502 Views 12 Replies Latest reply: Nov 13, 2007 7:47 PM by nymacmac
oh, and the software symptoms that the iPhone is showing are these:
Basically, there are 7GB of music/videos on the 8GB iphone, but the "About" section of the settings says 0 songs and videos. When I open the iPod app, it says no content. Oh, and the About section also says that I still only have about 150MB free, with "0" songs or videos.
From this, I assume that the iTunes database file got corrupted. But when I connect to iTunes, it says that it cannot read it.
Could there be a partition of the iPhone memory that is for the iPod music? Could that have been corrupted some how?
Yes, I am connecting directly through a hub. And it showed the error -18 the first time that I tried to restore, I let it sit, and while it was extracting software, it gave me the error.
What I also noticed was that the iPhone never says "Slide to Cancel" the sync, it says slide to unlock. From that I can tell that the iPhone is not connecting properly. Oh, and I tried it with several other iPod/iPhone USB cables, and I got the same result.
Yes, this is exactly what is happening to me...the phone is fine, all the music and videos are deleted from my iPhone, and it will not make any updates to Photos, Contacts, etc...although these features are still working on the Iphone.
So far, I have unistalled my iTunes software and then reinstalled a new version, reset my iPhone, deleted some pictures and playlists that were listed in iTunes, and reset "all settings" on the iPhone in the general settings area -- nothing has worked...
Ok, I have just got my replacement from the apple store. The Genius Bar guys couldn't fix it, they tried just about everything that I did myself.
So, just go there to get it replaced. It is less of a hassle than carrying around a $400 iPhone minus the iPod
Oh, and if I didn't already say it, the first symptoms that I noticed were that my iTunes Album art wasn't showing up in the iPhone cover flow mode foe songs that DID have album art. If this happens to you, don't wait, just restore your phone. This might just save you a few days/weeks of frustration
good luck all!
I was able to fix this problem...Here is what I did.
On the iPhone:
Go to Settings/General/Reset
Click on -- Reset all Settings and then
Click on -- Erase All Contents and Settings
You will lose any pictures that you took with you iPhone since your last sync, so save them to your hard drive before you do this.
Before syncing -- restart your computer -- then sync
I tried to sync before restarting -- to no avail
I have synced about 10 times since and my phone is working perfectly.
I suspect that this happened because I removed the iPhone from the cradle while it was syncing.
Good Luck to all...