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  • mapexvenus Level 1 (30 points)
    Not a Microsoft Issue. Problem has been reported even when there is no MS software installed. This one is Apple all the way and has to do with this being one of the worst releases in software release history! (at least for Apple)

    What is surprising is that Apple neither has not addressed this problem. The least they could have done is posted a KB saying that they are aware of the problem and are working on it.
  • SpyderX Level 1 (45 points)
    Sure, sharing my experiences. In my situation, with my setup, it ONLY happens with Excel.
  • Pattoo Level 1 (0 points)
    My 8 month old MB 2.0 with Tiger was stolen and just last month replaced with a 2.2 model with Leopard and identical (reloaded from a backup) apps, folders and files. Never had an issue with the previous model but now have intermittent freezes with the 'new' one. For the most part I can fold down the screen, put it to sleep, open and reenter my password to wake up the screen and continue. Not a very efficient way to input a $2200.00 laptop.....
    I am waiting for Apple to simply say "Our bad. We are working on a fix."
  • JohnBlade Level 1 (0 points)
    I too am having the same problem. Macbook Pro 2.2g, 8 months old. Upgraded to 10.5 (now 10.5.1) and started having these issues. Quite a pain really.

    External USB keyboards don't have the same issue with it. I can't pin it down to anything in particular. Sometimes I can use it for an hour and it doesn't creep others. Other times it's every few mins. Checking the console log shows nothing out of the ordinary.
  • DaveZappa Level 1 (0 points)
    If you search here on Apple Discussions for "Leopard Keyboard" you currently get 500 message hits, which is, I believe, the maximum, which implies there are more.

    Folks, like many of you, I purchased Leopard when it first came out - in fact I bought a Family Pack (5 licenses). I'm a recent Mac "convert" or more correctly, I've recently started using Macs as well as PCs, and have been enthusiastic about the platform, the more I've used it. However - this nonsense with the keyboard issues has gone on far too long.

    Like so many in this forum, I too have heard from every single Apple employee I've spoken to about this either "No, I wasn't aware of any issue..." or "We're aware of it and it's happening to a very small number of users, and a fix is in the works..."


    What makes me even more angry is that I'm a shareholder in the company! Yes, the shares have done incredibly well, but just watch them drop like a rock if this MAJOR issue gets out! Yes, APPLE, I said MAJOR ISSUE! You may refer to it as "a very small number of users" but if it happens to be YOUR machine, then it is serious! Furthermore, at least 500 users is NOT an insignificant amount of people!

    I'm giving Apple until January 1, 2008 to have this issue publicly addressed and corrected, otherwise I plan to proceed with legal relief. I purchased my Leopard licenses in good faith and have been precluded from installing any of them on my MacBook Pro machines because of my fear that doing so will render the machines at least intermittently unserviceable.

    I sincerely hope everyone will join me in calling for a fix NOW or else join me in a class action suit as soon as I make it known that one has been filed.

    Thank you!
  • mapexvenus Level 1 (30 points)
    Wow - we're all mad at Apple, but I didn't know that there was anyone ticked off enough to sue. Is Apple even listening? Probably not. It is sad to see this company deteriorate this badly. I don't think Apple either has the wherewithal or the market share to screw up this badly. If they don't get their act together soon enough I know for a fact that they are definitely going to lose me as a customer.
  • Luke Eng Level 1 (25 points)
    I'm with you Zappa. I am a Apple lover, but I ready for some action to be taken against Apple for this SERIOUS problem. Guess what Apple, ONE Reason I pay several hundred dollars extra for my machine and components is because of the GUARANTEED SUPPORT. Get it done!!!!!
  • JohnBlade Level 1 (0 points)
    Thanks Apple! Ran software update this morning and found an update for a fix with this problem. Huzzah, I can finally get back to work with my macbook pro.
  • James Meister Level 1 (0 points)
    This is happening to me, also. Since I mostly use Excel, that's where I noticed it. After a week exchanging emails with Microsoft, they proved that it's the Mac OS that's the problem.

    To confirm it's the OS, they had me restart in safe mode (restart with shift key held down). If that eliminates the problem, it's a start up issue with the software.

    Also, after restarting under normal conditions (not is safe mode), they had me go to Apple/ system preferences/account and discard all the log in items in my account. Try didn't work for me, but may for you. You'll have to restart after deleting those items.
  • JohnBlade Level 1 (0 points)
    Have you run software update recently?

    "This update addresses a responsiveness issue on MacBook and MacBook Pro notebook computers. Some MacBook and MacBook Pro systems may occasionally experience a temporary suspension of keyboard input which can last a minute or longer. The Mac OS X 10.5.1 update is required before installing the MacBook, MacBook Pro Software Update 1.1."
  • Adam Wolkoff Level 1 (35 points)
    I just ran the supposed patch. It did NOTHING despite resetting PRAM and multiple reboots.

  • Giles Copp Level 1 (5 points)
    OK, so I downloaded the patch this morning with great excitement at the idea that I might finally be able to use my keyboard again. But, no dice:

    "You cannot install MacBook MacBook Pro Software Update on this volume. Your computer does not need this update."

    Trust me, Apple, my computer needs SOMETHING... I'd love to know on what basis the decision was made to not allow me to install this particular update. I am now starting to get annoyed. I have laid down $50 on a keyboard and mouse just so that I can use the laptop, and before this came out, was considering calling Apple and demanding some kind of compensation for both the inconvenience and cost. I guess they'll be getting that call after all.
  • Enrico Pangan Level 1 (0 points)
    I think this bug is fixed in today's update - December 19, 2007.
  • von Bordwehr Level 1 (15 points)
    "I think this bug is fixed in today's update - December 19, 2007. "

    Maybe. I never had any problems with keyboard freezes before -- but I've installed this update and now caps lock and num lock are off when the green light in the buttons is on!?
  • Robert Loney Level 1 (0 points)
    I have had this problem of the keyboard not responding ever since I started using my new Mac Pro (with OS X 10.5 and then 10.51), but only in Microsoft Excel and (to a lesser extent) Word. By accident today I discovered a setting that has fixed my problem.

    The Mac Pro came with a wired white mouse, which has a slightly gray area on the left and right side of the mouse, sort of a curved shape area near to the bottom on both sides. I noticed this morning some odd behaviour in a couple of apps when I touched these areas. On a hunch I went to *Apple Menu > System Preferences > Keyboard & Mouse*, in the Mouse pane, there is a label for this area at the bottom of the picture of the mouse... these areas are each a mouse button! I noticed the areas were labelled "Button 4" by default, so I changed the label to "Off". Since I changed that setting my keyboard has NOT stopped responding, despite working in Excel for much of this afternoon.

    I don't know what mouse "Button 4" is supposed to do in Excel, Word, or any other Mac app, but perhaps this is responsible for some of these users' problems? Maybe this can help? It certainly made my keyboard problem disappear!
    Rob Loney.