Why cant I connect to my itunes

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Level 1

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Why cant I connect to my itunes

I pull up iTunes. I plug in the shuffle. my computer says unknown hardware can not be recognized. The device thing on iTunes does not pop up like its supposed to. Yes I have installed the new iTunes or whatever. What the heck. How do I do this. Also I charged my iPod for 12 hours. I unplug it. Turn it on and guess what. Its red for like two Seconds and turns off. Plz help me. Im new. Whats going on?

HP pavilion mx70 pentium 1, Windows XP, PC

Posted on Oct 30, 2007 8:02 PM

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Answer 1

0Ari0

Level 5

4,995 points

Oct 31, 2007 2:34 PM in response to Ace Place

Ace Place wrote:
I pull up iTunes. I plug in the shuffle. my computer says unknown hardware can not be recognized. The device thing on iTunes does not pop up like its supposed to. Yes I have installed the new iTunes or whatever. What the heck. How do I do this. Also I charged my iPod for 12 hours. I unplug it. Turn it on and guess what. Its red for like two Seconds and turns off. Plz help me. Im new. Whats going on?

You're apparently using a USB port that isn't "high-power" ... make sure you're plugging into a port on the back of your computer and not the USB port on a keyboard, the front of the computer, nor an unpowered USB hub.

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