Previous 1 2 3 Next 31 Replies Latest reply: Jan 25, 2008 6:54 AM by shorts
rik77 Level 1 Level 1
Hey guys,

here Mail is driving me crazy... I configured it once but from time to time when for example I move from home in the office I have problems in sending emails. It says that the outgoing mail server is offline. Actually at a certain point it starts to work again but I've no clue what was wrong. I try to change settings but then I but them back as originally and magically it works again but is not alway the case.

I'm a scientist and I don't like very much this Magic... It simply should work as expected. With Tiger I did not have a single problem with Mail...

Any idea!?

Macbook Pro 15"", Mac OS X (10.5)
Reply by Dave Cook on Nov 29, 2007 12:20 PM Helpful
I've been experiencing similar problems in as well. This morning I read that the DNS resolver in Leopard has been changed to first attempt SRV requests for lookups initiated by the getaddrinfo() function. If the users DNS server drops these requests the DNS lookup may take an extended period of time to complete (30 seconds to several minutes) as Leopard tries different domain requests and eventually falls back to making an a record request. This can result in application freezes or timeouts. I believe it's possible that this could be causing our mail servers to go off-line.

Apparently the fix for the DNS issue is easy:
1- Go to System Preferences
2- Click on Network
3- Select Built In Ethernet and click Advanced
4- Select the DNS tab and add and in place of any current DNS servers. Click OK

I haven't tried it yet, but I will when I get home tonight. The DNS addresses above are from

All replies

  • PxPx83 Level 1 Level 1
    I'm having the same problem. Mail will work fine, then randomly it will stop. It keeps saying the outgoing mail server is "offline" Anyone else find a solution to this problem? These accounts work great with my iPhone and 10.4, but Mail 3.0 has been nothing but problems.

  • David Michaels2 Level 1 Level 1
    The mail thing is a disaster. Leopard has cost me an entire day. I totally regret the "upgrade." Mail works spotty. I can't even get my .mac mail! And my servers are "offline."

  • anthonyzp26 Level 1 Level 1
    hey guys,

    just letting u all know i am experiencing the exact same problem... every now and then, my outgoing email server goes offline and i cant send emails...

    then, randomly, after 5mins or even 2hrs, it goes back online again...

    i guess the good thing here is that the fact it is happening to all of us, it has to be a bug in leopard which will be fixed in an update, hopefully soon...

    its always reassuring reading other ppl having same problems, rather than it be an isolated issue where only you are the one having the issue...

    other than this, leopard is very nice to work in, nice attractive environment....

    lets just all hope for an update soon...
  • Wingrove Level 1 Level 1
    could this all be .mac servers? i see a note that we may be experiencing "syncing" issues but maybe theres something more??
  • CornDog Level 1 Level 1
    Two of the five outgoing mail servers I use were showing "offline" tonight. I deleted both, then recreated them. The first came back and worked as normal. The second however, still showed "offline." I checked on a laptop that also uses that server that still runs Tiger and all was well.

    Mail doesn't really seem to be making an attempt to connect with the server. It immediately puts up a "no-go" message.

    Lottsa little problems with Mail. Disappearing RSS links, multiplying "On My Mac" folders, "offline" servers that aren't really offline. All these little problems are starting to add up to a big problem. I need reliable e-mail.
  • SoCal Boarder Level 1 Level 1
    I am so glad I found this forum. I am having the exact problem as all of you. Have been on the phone with apple support for a couple of hours today and they made it sound like this was a problem they had never heard of.

    I have a 2 month old iMac I upgraded from Tiger to Leopard and my wife has a 3 year old Powerbook G4 12" that I upgraded from Tiger to Leopard. Email was working perfectly fine before the upgrade. We both have a POP email account and a account. They seem to randomly be unable to either send or receive email. The only email that still works is the same POP and accounts using Entourage on my wifes Powerbook. To bad, she was really excited about the stationary in mail. At least I am not alone. Hopefully Apple is close to sending out a update to fix this.
  • BJ74 Level 1 Level 1
    What's up y'all? I'm going through the same issue. Funny thing is the first time I installed Leopard I didn't have this problem. After having an "oops" with bootcamp I reinstalled everything. This time everything seems fine except sending mail. I can receive mail, but can't send it. And I'm using the same server for the incoming and outgoing mail. Like everyone else it worked perfectly fine in Tiger.

    I'm going to reinstall Tiger ... set up mail ... then up grade to Leopard (again)and see what happens. It worked when I did it in that order last time. When I upgraded to Leopard first then set up mail, it didn't work. Wish me luck ...
  • Martin Petersen1 Level 2 Level 2
    Don't know if you have this possibility all over the world, but my ISP offers an outgoing mailserver called "asmtp.(servername)". It needs authentication (that's where the "a" comes in, I guess), and works fine.
    My "smtp.(servername)" has only worked very shortly, though I have tried quite a few of the suggestions brought here.

  • RobinMasters Level 1 Level 1
    I don't have any problems sending but receiving. Mail will let me send mail but will give me the exclamation point indicating that I am offline. Nothing works to get it back online. I click "take all accounts online" and nothing happens.

    Additionally, Mail is constantly asking me for my passwords, saying the server rejected it. I click, "save in keychain" but it always comes up blank.
  • mrmacadoo Level 1 Level 1
    I'm having the same issue, and am NOT using .mac mail. Had it working great, then suddenly, usually if I move from office to home, then my Exchange server is "offline".

    Anyone have a fix yet?
  • PxPx83 Level 1 Level 1
    This is definitely a Mail 3.0 problem. I downloaded Mozilla Thunderbird and my email works perfectly. It actually works much faster than Mail 3.0 too.

    Anyone find a solution?
  • ceejaykay1949 Level 1 Level 1
    I have the same problem. The first two times it happened I got on the phone
    with Apple and spent many hours trying to get it working. Now it's doing it again.
    What other program can I use til they fix this that would have similar features?
  • harriettekd Level 1 Level 1
    i'm having the same problem - my incoming server cuts out about once a day or more, and the outgoing goes down for days at a time.

    also, this may be related, my junk filter's not working - it marks messages as junk but keeps them in the inbox, even though i've tried resetting junk settings and manually setting them to move junk to the junk box. it's really annoying!

    i hope these get ironed out ....
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