8 Replies Latest reply: Dec 4, 2007 10:51 AM by Blind Guardian
naposho Level 1 (0 points)
Please anyone,
I searched the internet and didn't find anything, i just got the ipod, i don't know what to do. I just cant restore and update my ipod and i never could before (errors 1415 and 1418) . but now i only have the option to restore since my ipod is stuck on recovery mode. and now the ipod is useless until i fix it. so please help

Apple is very disappointing, they have no problem charging high prices but they dont give the support needed to the customers. the ipod is buggy and it had problems since i got it(yesterday)

Classic 80GB, Windows Vista
  • Zevoneer Level 9 (52,700 points)
    Have you had a chance to look at this troubleshooting page? If you have tried restoring and you keep getting the same message have a look at the bottom section that covers what to try if the message keeps reappearing: iTunes has detected an iPod in recovery mode - Use iTunes to restore
  • naposho Level 1 (0 points)
    Well, I found those pages before and they aren't helpful.
    It just explains how to do a restore, but i know how to do a restore. The problem is when i try to restore i get error message 1415 from itunes.
    Im trying to download an older itunes maybe it'll work. My friend has exactly the same ipod i do with version 1.0.1 on the ipod, now, Itunes will not update his too (were talking about the newest version). I think itunes is too buggy they have to fix that, and they also have to split the updater from itunes to a standalone software its just so dumb.
    anyways, if anyone can help somehow please do.
  • Zevoneer Level 9 (52,700 points)
    Have you had a look at the troubleshooting page that references the 1415 error? Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later
  • naposho Level 1 (0 points)
    Already tried that....
    I don't know what to do... something is just wrong With itunes.. i couldn't restore it with older itunes too. i just dont know what to do... how to i get tech support from apple?
  • Zevoneer Level 9 (52,700 points)
    You can ring them up but be aware that if you haven't got AppleCare and you've had your iPod for more than 90 days you'll be charged for technical support. You only receive one complimentary support incident, which must be used within the first 90 days of product ownership: Contact Apple Support

    If you have an Apple store near to you, you can take it there and have them look at it. You can make an appointment by using this link: Genius Bar Reservations
  • Gemsr Level 1 (0 points)
    Had a very similar problem. Clicked on "enable disk use" then "restore" - this worked - no more error messages !
  • jemorris55 Level 1 (0 points)
    I can't help you with your problem, but I'd just like to say you shouldn't be so quick to say Apple has bad customer service. They actually have great customer service compared to most other companies. If you go down to any Apple store near you they'll help you there free of charge (unless you need repairs) to figure out what's wrong with your device. And when you their customer service number you get routed to actual English-speaking Americans instead of someone in India. I've always greatly valued Apple customer service.
  • Blind Guardian Level 1 (0 points)
    It is actually very easy and you don't even need to Restore your iPOD. Just uninstall iTunes and reinstall. It should recognize the iPOD normally after this. The uninstall does require a restart but it is worth that to not have to Restore the iPOD and have to reload.