2715 Error when installing a newer version of iTunes
I have been trying to solve this problem for about 10 months and I finally solved it tonight. I thought I would post the solution just in case anyone hit the same error, especially since it appears to be rare.
Here is the error: “The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2715.”
My problem was that every time I tried to install the latest update for iTunes, it would almost completely through the install, then throw this error and stop. It wasn't a killer until version 7.4 when I could no longer buy songs on iTunes (I was still on 7.0).
Uninstalling and reinstalling iTunes had no effect.
The solution was to:
1. uninstall iTunes from Add/Remove Programs
2. Uninstall ALL Apple software including “Apple Mobile Device Support”, Apple Updates, all iPod entries, and Quicktime
a. In my case, some of them threw fatal errors and could not be romoved. The next steps took care of the rest of them.
3. Searched my hard drive to find every folder related to Apple, iPod, or Quicktime that was left from the poor uninstalls. I found files still lying around in the following folders and deleted everything related to iPod, Apple, or Quicktime
a. “Documents and Settings\All Users\Application Data\”
b. Program Files\
4. Next, I went into the Registry with RUN=>REGEDIT
5. Using RegEdit, I searched for every entry for “Apple Mobile Device Support” and deleted every key and subkey
6. I also removed every key related to “Apple Inc.” and “Apple Computer Inc.”
7. Reinstall the latest version of iTunes from scratch
FINALLY, this fixed the problem. The short version is I had to uninstall every piece of Apple software and update that could be removed, then remove every Apple folder on my harddrive, then delete every Apple entry in my registry, then reinstall iTunes.
All my playlists were still there. All I had to do was re-authorize my computer (automatic when I tried to play a song from my library) and then all was well again with the latest (7.4) version of iTunes.
Hope this helps someone.
Rich
rwarwick@mail.com
Here is the error: “The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2715.”
My problem was that every time I tried to install the latest update for iTunes, it would almost completely through the install, then throw this error and stop. It wasn't a killer until version 7.4 when I could no longer buy songs on iTunes (I was still on 7.0).
Uninstalling and reinstalling iTunes had no effect.
The solution was to:
1. uninstall iTunes from Add/Remove Programs
2. Uninstall ALL Apple software including “Apple Mobile Device Support”, Apple Updates, all iPod entries, and Quicktime
a. In my case, some of them threw fatal errors and could not be romoved. The next steps took care of the rest of them.
3. Searched my hard drive to find every folder related to Apple, iPod, or Quicktime that was left from the poor uninstalls. I found files still lying around in the following folders and deleted everything related to iPod, Apple, or Quicktime
a. “Documents and Settings\All Users\Application Data\”
b. Program Files\
4. Next, I went into the Registry with RUN=>REGEDIT
5. Using RegEdit, I searched for every entry for “Apple Mobile Device Support” and deleted every key and subkey
6. I also removed every key related to “Apple Inc.” and “Apple Computer Inc.”
7. Reinstall the latest version of iTunes from scratch
FINALLY, this fixed the problem. The short version is I had to uninstall every piece of Apple software and update that could be removed, then remove every Apple folder on my harddrive, then delete every Apple entry in my registry, then reinstall iTunes.
All my playlists were still there. All I had to do was re-authorize my computer (automatic when I tried to play a song from my library) and then all was well again with the latest (7.4) version of iTunes.
Hope this helps someone.
Rich
rwarwick@mail.com
Intel P4 3.2 GHz, Windows XP Pro, 2GB of memory