Previous 1 2 Next 22 Replies Latest reply: Dec 11, 2007 12:27 AM by Mikhail Edoshin Go to original post
  • freewayflyer Level 1 Level 1 (0 points)
    Update: My hunch was right, the Apple tech was wrong; Time Machine does NOT have to be turned on to synch iCal through .Mac, Leopard or no-Leopard. While I am still wrestling with a synch system that does not work (like many others posting here), I would like to report this to help bolster the spirits of all the folks here who are wrestling also:

    While on hold with Apple yesterday, just as I was composing a rather pointed rant about ongoing problems with Synch over the years, I was connected to another Apple tech support guy (named Kenny) who turned out to be an angel sent from Cupertino. This guy was knowledgeable, polite, patient beyond belief, and great to talk to. He helped me for something like 50 mintues while we tried all kinds of things to fix my problem. (He verified that Time Machine does not have to be enabled to synch with .Mac.) In the end, I still can't synch properly, but he left me with a number of processes to try over the weekend that may do the trick, and with assurances that I can call back as much as I need to until this is solved. It seems to me that Apple is aware they have a problem here and is working hard to try to solve it.

    Further proof of that: Today I received a voice mail from someone else at Apple tech support who had been prompted to call me based on my posts on this site! This guy left a call-back number and his work schedule and seemed sincerely interested in getting to the bottom of the .Mac synch issues I've been having. Frankly, I am very encouraged (not to mention impressed - and a little shocked) by these turns of events. I report them here to encourage others by letting them know that help may be, indeed, on the way. I'm sure it will take some doing (read: lots of everybody's time) to fix all this, but it sure makes me feel better about spending time helping Apple fix it's bugs when I know that they are on board and doing what they can to help. So, thanks, Apple, and I'll call you as soon as I've done the homework the last guy gave me . . .
  • AYWarner Level 1 Level 1 (0 points)
    I am having the exact same problem - sorry I'm not providing any help on it, but I'd love to see a response and note that your question has been out there for over a month. Does anyone have any suggestions?
  • Rudolf Reiber Level 1 Level 1 (0 points)
    I have the very same problem.
    Syning iCal does not work at all, Adressbook, Keychain etc. are ok.
    Very annoying!
    Rudolf from Germany
  • johnparkercom Level 1 Level 1 (5 points)
    I too am having the same problem - 2 Macs - a dual G5 2.5ghz and a PB G4 1.67 both running Leopard 10.5.1 - Syncs Address Book fine - meanwhile iCal no sync.. No change in the setup from when I ran Tiger and all worked flawlessly. VERY frustrating not to mention costing me $$ in errors made on relying on bad calendar data.. Apple HELP!!
  • Mikhail Edoshin Level 1 Level 1 (0 points)
    I have a very similar problem, but my OS version is still Panther (10.4.11). Everything seem to sync Ok, except iCal. I tried to reset sync data. This hadn't help. Then I unregistered the computer I'm having problems with and registered it back under a different name. When the system asked me how to perform the first sync I selected “replace data on this computer”. This didn't help either. The sync engine asked the same question once, but iCal keeps asking it over and over. The unsuccessful sync attempts take very long time.

    On Friday, Nov 7, everything seemed to work. In the evening I updated this computer OS to 10.4.11 and didn't use it after that. The other computer was updated to 10.4.11 like a week ago or so. In the System Preferences in the list of registered computers that are synchronized with my .Mac account I noticed some “.Mac Sync Engine”, which was not there last time I saw this screen. I tried to delete it, but it ignored my attempt.
  • stidwell Level 1 Level 1 (0 points)
    Same problem here. I have Leopard on both machines. I keep checking for updates, hoping this gets fixed soon. The only thing I've been able to do to halfway keep synced is to subscribe to my own calendars on my macbook from my imac. That way at least I can see them while we travel during the holidays.
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Have you filed a support request here using either the new chat option, or via electronic mail?

    In my experience, most .Mac issues are localized or—at the very least—isolated to relatively small numbers of specific users. Waiting for an update isn't going to get it: you are going to have to actively pursue a resolution to your specific issue with a .Mac support representative.
  • Mikhail Edoshin Level 1 Level 1 (0 points)
    I seem to get around the problem. My situation seems to be slightly different, because I don't have Leopard yet, but maybe it will help.

    Basically what I did was that: I got to the computer that had the most recent version of data and reset sync data, replacing what was on .Mac with data from this machine. Then I got back to the other computer. It has been trying to reset its data since yesterday, but it was trying to replace data on the computer with data from .Mac. For some reason this idea didn't work for calendars. The next time it asked me what I want to do for my “first“ sync, I selected “Merge data”. It worked!

    I suspect that the problem arose because I've updated my two machines to 10.4.11 at different moments. I know that the first step in solving iSync problems is to check that the synced machines have same versions of everything, which means that having different versions may cause problems.
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