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Missing Apple Mobile Device Service

Hello!

Since yesterday my ipod touch wont sync or get recognised by my pc anymore. It was working fine all week long. So I removed itunes, installed it, removed it, installed it, it would still not work. So I deleted all apple and ipod folders from my pc and resetted my ipod so it would reinstall everything. But it didnt. Now I don't know what to do, how to get AppleMobileDeviceService.exe back?

Toshiba, Windows XP

Posted on Nov 3, 2007 9:32 AM

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Posted on Nov 6, 2007 9:39 PM

Hello I have had the same problem with my Ipod touch!!!!! Trust me I feel for you it took me quite some time to figure it out.
You need to go into your control panel. Then click on Add/Remove Software. Then go to Apple Mobile Device Support. Then click repair. This worked for me. It only took like 6 hours.

Good Luck!
19 replies
Question marked as Best reply

Nov 6, 2007 9:39 PM in response to queensam

Hello I have had the same problem with my Ipod touch!!!!! Trust me I feel for you it took me quite some time to figure it out.
You need to go into your control panel. Then click on Add/Remove Software. Then go to Apple Mobile Device Support. Then click repair. This worked for me. It only took like 6 hours.

Good Luck!

Nov 9, 2007 4:02 PM in response to D-Bull

Disconnect iPhone and close iTunes.

Go to Start, Control Panel, Administrative Tools.

Under Administrative Tools, Go to Services and look for 2 services.

Apple Mobile Device
iPod service

Both services should be started If they are not, start both of them.

Start iTunes and wait for it to finish loading.

Reconnect iPhone. It should see your iPhone

Nov 17, 2007 3:49 PM in response to queensam

hi

I had the same problem. My ipod touch would not show in itunes. Apple Mobile Device would not start. After about a month of trying everything to get it to start (reinstalling itunes etc. about a dozen times,even call in the geeks to no avail. I reset my firewall to default (original settings) and the service started right up.

Nov 20, 2007 9:10 AM in response to FIRE UP UP

Thanks for the help on that one. The problem i'm having now is that when I try and reinstall the moble support device I keep getting to updating component information and then it rolls back the action, with errors encountered during installer befroe the device support could be configured.

I'm about to go and take this thing back..

Nov 21, 2007 8:17 AM in response to queensam

Ok I found a solution that is simple and worked for me.

1) Download the latest version of iTunes. DON'T RUN IT SAVE IT.
2) if you have antivirus software, i.e. Symantec, disable it.
3) Disconnect your internet connection
4) Run iTunes setup

After following these steps I was able to reinstall iTunes and my iTouch connected instantly... (make sure you have it unlocked when you connect it to the computer. I've very happy now. Happy Turkey Day....

Nov 26, 2007 5:19 PM in response to appleflam

It is the third day since I bought my iPod Touch and only one word sums up how I feel about the whole experience: frustration. Complete frustration.

Right from the get go, I learned that iTunes + Vista + Nvidia means I'll get the Blue Screen of Death every single time I try to boot iTunes on my laptop (which is the computer I use more often and where my media is).

Despite the fact that this problem has been reported as early as early June, Apple has so far released no patches or fixes to this problem.

Since I was so willing to own the device, I decided to try to fix the problem myself. After an entire day's research, I found out that I could manually update my Nvidia drivers and the problem would cease.

And it did. I can now use iTunes for more than 2 seconds without having my computer crash on me. That still didn't mean the end of my woes, since interfacing the Touch with a Vista PC seems like it just wasn't made to happen. The videos transfered to the iPod perform horribly bad, quitting randomly and/or crashing your iPod altogether. They are talking about the problem here:

http://discussions.apple.com/thread.jspa?messageID=5844283

I decided to give up on using the Touch on my laptop altogether. So, I transfered all my files to an old XP-based desktop that I don't even use anymore. It was a big hassle, but I liked the Touch, what could I do?

It worked ok... for the first few hours. I soon realized that some videos would play choppy, and the audio sometimes doesn't sync with the images. I figured this is because some of those videos were converted on the Vista PC. So here I go reconvert my entire video collection (some 10gb) to the god awful .mp4 format that Apple insists in using.

But whatever, at that point I was still willing to do some sacrifices to be able to own the device.

After converting all my videos again, I try to sync them to the iPod and... SURPRISE - i get the Apple Mobile Device service error message mentioned on his thread. After trying all the workarounds mentioned here, I finally realized the inevitable truth: the iPod Touch is a bug infested, overhyped piece of hardware that I should never have bought in the first place. The lack of support from Apple makes me so insanely mad over this whole ordeal that I'm not only returning the Touch tonight, but I'm actually selling my old iPod Video completely out of spite. I had never considered buying a Zune before, and it's almost comical that Apple is the one that pushed me to that decision.

Missing Apple Mobile Device Service

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