Mail not sending Junk to Junk folder

Question

Level 1

29 points

Mail not sending Junk to Junk folder

I did a clean install, did not import any settings or files. Had to do this because an Archive and Install left me with many many problems. Bit the bullet and started from scratch. Leopard still has many problems I think, but I am hoping that most issues are fixed soon.

One problem that I have is that junk mail does not go to junk folder. I have selected all the appropriate settings. When mail comes in I select "Junk". Even then the message does not go into the junk folder. I understand that with a new install my mail may have to relearn what is junk, but I would assume that at least when I identify junk that it would go to the junk folder.

Any ideas?

Mac OS X (10.5), Intel iMac

Posted on Nov 5, 2007 5:59 AM

Reply

Answer 1

Nov 5, 2007 6:06 AM in response to conaty

Hello,

Please confirm your selections in Mail Preferences/Accounts/Mailbox Behaviors for this account in regard to both Junk and Deleted Messages, please.

Ernie

Reply

Answer 2

Jlock

Level 1

0 points

Nov 5, 2007 8:09 AM in response to conaty

I did the default upgrade and see a similar problem. When mail auto designates a piece of mail as "junk" sometimes it goes to the junk box and other times it does not. When I manually label mail as junk it always is moved to the junk box. I do notice that the mail that does not auto move to the junk box is not labeled junk until I open the message. Once the message is open, mail automatically labels it junk, it just does not move it to the junk folder.

Thoughts?

Reply

Answer 3

Nov 5, 2007 8:52 AM in response to Jlock

Hello, and welcome to the Discussions.

What type of account or accounts are you using -- POP, IMAP or .mac? What are your selections in Mail Preferences/Accounts/Mailbox Behaviors?

Ernie

Reply

Answer 4

drdidg

Level 1

0 points

Nov 8, 2007 8:17 AM in response to conaty

Jello,

Same here. Nothing is moving into the Junk Mail folder as it should be.

Dual 2Ghz G5
1 .Mac Account
1 Work IMAP Account
2 IMAP GMail Accounts

Clean Install
Copied Tiger's ~/Library/Mail back to ~/Library/Mail before starting Mail 3.
Was in Training Mode after it did it's thing. Left it that way for a few days to retrain a bit. Changed mail settings out of training mode and back to Move Junk Mail to Junk Mail folder. Junk mail is marked in the Mail Application. Web .Mac mail has also stopped marking mail as Junk. I mark it as junk and it still goes nowhere.

Reply

Answer 5

Dec 19, 2007 12:59 PM in response to conaty

This is not working for me either, as of a week or two ago. Junk mail is marked as junk, but stays in my inbox, regardless of my junk mail settings. I have it set to move junk to the junk folder, but Mail simply refuses to do so. I tried changing the setting, closing preferences, opening prefs and changing it back, but that does not help either.

Sadly this is the least of my problems with Mail in Leopard. I've had nothing but problems with it so far and I'm getting really frustrated. I'm running out of patience and ideas and it may simply be time to wipe out all my mailboxes and preferences, reimport all my old mail and start over from scratch again.

Reply

Answer 6

the_kais

Level 1

5 points

Dec 26, 2007 1:12 PM in response to conaty

I am having this same issue, on 3 Leopard installs, all connected to the same account via IMAP.
They were all set up from scratch, no importing of mail.
Junk mail comes in and sits in the mailbox, and only when highlighted or double clicked it is marked as junk. Yet after that it does not move to the Junk box, but just stays put.
In a word, Apple Mail's junk mail filtering is broken.

Message was edited by: the_kais

Reply

Answer 7

d_mark

Level 1

0 points

Mar 3, 2008 4:29 AM in response to the_kais

Hi,

are there any news on this topic?

I (and some of my colleges) have the same Problem - spam emails are recognized and marked as junk only when I'm 'reading' them. They also are not moved to the junk folder automatically. The workaround I 've found to move the junk email to the junk folder is to select all messages and then execute a "Apply Rules".

kind regards
Mark

Reply

Answer 8

WillD

Level 1

15 points

Mar 22, 2008 7:56 AM in response to conaty

I just did my leopard upgrade, and I'm having the exact same problem. Also, I notice that it doesn't mark it junk until I click on it to read it, which is kinda counter-productive (if it's junk, I want to know AHEAD of time so I don't have to waste time reading it). No solutions yet??

Reply

Answer 9

WillD

Level 1

15 points

Mar 23, 2008 1:01 PM in response to WillD

Found in another thread suggestion to reset the junk mail settings:

http://discussions.apple.com/thread.jspa?messageID=6360637

All I did was hit the reset button -- I hadn't noticed it there before. It resets the training db, and I was loathe to lose all my training, but it actually seems to have made it start working again -- new junk mail comes in, and goes straight to the junk folder and I don't see it in my inbox.

Reply

Answer 10

WillD

Level 1

15 points

Mar 24, 2008 5:58 AM in response to WillD

Nevermind, it seems to be back to its old behavior, of not marking msgs spam until I read them, and not moving them to the junk folder. Frustrating and bizarre.

Reply

Answer 11

Apr 8, 2008 5:23 AM in response to conaty

I had this same problem on one of my machines after upgrading to leopard. I was able to fix this by changing:

Mail -> Preferences -> Accounts -> Advanced -> Keep Message for Off-line Viewing

from:

Only Messages I've Read

to:

All Messages and Their Attachments

I think that the first option was changed in a recent version of mail to never download the messages before reading (preventing them from being flaged as Junk).

I hope this helps, others (I know I was pulling my hair out in frustration over this problem for a long time...).

Stefan

Reply

Answer 12

WillD

Level 1

15 points

Apr 8, 2008 6:00 AM in response to Stefan_C_Kremer

Interesting. Although, I don't think it's necessary to have it keep messages to make the junk filter to work -- under Tiger I had mine set to "don't keep copies of any messages" and the junk filter worked fine.

Reply