Menu print

Hi
Every app (finder word excel adobe reader pages ....) stops when I try to print through menu print. The printer I use is Xerox MFP Phaser 6110 in network with Airport Extreme. But also a Canon IP800 connected via the USB port doesn't respond.
This event happens on my iMac G4, but not on my MacBook pro. On the MacBook pro it only happens in the app word excel. Pages en Adobe do print.
Can some-one help me ?
Thanks
Jan

iMac G4 and MacBook Pro, Mac OS X (10.5)

Posted on Nov 7, 2007 1:37 AM

Reply
18 replies

Nov 9, 2007 10:05 AM in response to John Blanchard1

Jan, I don't see those printers having drivers installed with Leopard. Have you installed new drivers? There is a Xerox 6115 driver that might work that is installed in Leopard. After installing the drivers, if necessary, you can try resetting the print system and then re-adding the printer.

After that, if you still have no luck, you should probably contact Canon and Xerox.

Nov 11, 2007 2:01 PM in response to John Blanchard1

Crash log:
Process: Safari [162]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 3.0.4 (5523.10)
Build Info: WebBrowser-55231000~1
Code Type: PPC (Native)
Parent Process: launchd [74]

Date/Time: 2007-11-11 23:03:19.024 +0100
OS Version: Mac OS X 10.5 (9A581)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000020
Crashed Thread: 0

Thread 0 Crashed:
0 libobjc.A.dylib 0x9439aff8 objc_msgSend + 24
1 ...lashpaper.pde.FlashPaperPDE 0x0781a3a4 CFlashPaperPDE::Prologue(unsigned long*, __CFString const**, __CFString const**, unsigned long*, unsigned long*) + 292
2 ...lashpaper.pde.FlashPaperPDE 0x07819670 CFlashPaperPDE::sPrologue(unsigned long*, unsigned long*, __CFString const**, __CFString const**, unsigned long*, unsigned long*) + 124
3 ...int.framework.Print.Private 0x0982421c AskUserForFile + 7660
4 ...int.framework.Print.Private 0x0981aa34 0x9815000 + 23092
5 ...int.framework.Print.Private 0x0981ae7c 0x9815000 + 24188
6 ...int.framework.Print.Private 0x0981b118 0x9815000 + 24856
7 ...int.framework.Print.Private 0x0981979c 0x9815000 + 18332
8 ...int.framework.Print.Private 0x09818514 0x9815000 + 13588
9 ...int.framework.Print.Private 0x0982af20 AskUserForFile + 35568
10 ...int.framework.Print.Private 0x0983321c CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2620
11 com.apple.AppKit 0x9571bab0 -[NSWindowController _windowDidLoad] + 448
12 com.apple.AppKit 0x956c40a8 -[NSWindowController window] + 120
13 com.apple.AppKit 0x9591e55c -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 548
14 com.apple.Safari 0x00081154 0x1000 + 524628
15 com.apple.AppKit 0x959a00e0 -[NSDocument _printDocumentWithSettings:showPrintPanel:delegate:didPrintSelector:contextInfo :] + 196
16 com.apple.AppKit 0x959a0004 -[NSDocument printDocumentWithSettings:showPrintPanel:delegate:didPrintSelector:contextInfo: ] + 548
17 com.apple.AppKit 0x9577a358 -[NSApplication sendAction:to:from:] + 104
18 com.apple.Safari 0x00037870 0x1000 + 223344
19 com.apple.AppKit 0x95815990 -[NSMenu performActionForItemAtIndex:] + 408
20 com.apple.AppKit 0x958156c0 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 228
21 com.apple.AppKit 0x957f6e80 AppKitMenuEventHandler + 5444
22 com.apple.HIToolbox 0x91f3cd08 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
23 com.apple.HIToolbox 0x91f3bea0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
24 com.apple.HIToolbox 0x91f58890 SendEventToEventTarget + 52
25 com.apple.HIToolbox 0x91f8e824 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 452
26 com.apple.HIToolbox 0x91fb4f90 SendMenuItemSelectedEvent + 136
27 com.apple.HIToolbox 0x91fb4e94 FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 136
28 com.apple.HIToolbox 0x91f91cfc MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 568
29 com.apple.HIToolbox 0x91f91730 _HandleMenuSelection2 + 388
30 com.apple.AppKit 0x95749064 _NSHandleCarbonMenuEvent + 188
31 com.apple.AppKit 0x956bec38 _DPSNextEvent + 1756
32 com.apple.AppKit 0x956be1f0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
33 com.apple.Safari 0x0000a4dc 0x1000 + 38108
34 com.apple.AppKit 0x956b7eac -[NSApplication run] + 736
35 com.apple.AppKit 0x9568892c NSApplicationMain + 440
36 com.apple.Safari 0x00002d10 0x1000 + 7440

Thread 1:
0 libSystem.B.dylib 0x946ea3ec _semwaitsignal + 12
1 libSystem.B.dylib 0x94726fa0 pthread_condwait + 1580
2 com.apple.WebCore 0x94c7647c WebCore::IconDatabase::syncThreadMainLoop() + 316
3 com.apple.WebCore 0x94c71694 WebCore::IconDatabase::iconDatabaseSyncThread() + 420
4 libSystem.B.dylib 0x94725bf8 pthreadstart + 316

Thread 2:
0 libSystem.B.dylib 0x946e39d8 mach msgtrap + 8
1 libSystem.B.dylib 0x946ea8fc mach_msg + 56
2 com.apple.CoreFoundation 0x96999664 CFRunLoopRunSpecific + 1828
3 com.apple.CFNetwork 0x94887cf0 CFURLCacheWorkerThread(void*) + 292
4 libSystem.B.dylib 0x94725bf8 pthreadstart + 316

Thread 3:
0 libSystem.B.dylib 0x946e39d8 mach msgtrap + 8
1 libSystem.B.dylib 0x946ea8fc mach_msg + 56
2 com.apple.CoreFoundation 0x96999664 CFRunLoopRunSpecific + 1828
3 com.apple.Foundation 0x95e55c24 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 280
4 com.apple.Foundation 0x95dfedd4 _NSThread__main_ + 1004
5 libSystem.B.dylib 0x94725bf8 pthreadstart + 316

Thread 4:
0 libSystem.B.dylib 0x94748064 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x969a4ab4 __CFSocketManager + 764

Thread 0 crashed with PPC Thread State 32:
srr0: 0x9439aff8 srr1: 0x0200f030 dar: 0x00000020 dsisr: 0x40000000
r0: 0x0781a3a8 r1: 0xbfffcc30 r2: 0xa0c9b60c r3: 0x08ccefd0
r4: 0x94438110 r5: 0x00000008 r6: 0x0000cfb9 r7: 0x00000007
r8: 0x08cfc080 r9: 0x0000ccf0 r10: 0x0019b01c r11: 0x6bbd8110
r12: 0x00000000 r13: 0x08ccd2c0 r14: 0xffffffff r15: 0x09848264
r16: 0x08ccde50 r17: 0x0984a8f8 r18: 0x0984a8f8 r19: 0x0984a8f8
r20: 0x0984a8f8 r21: 0x08cceef0 r22: 0x0984a8f8 r23: 0x08ccef20
r24: 0x08ccef18 r25: 0x08ccef14 r26: 0x08ccef0c r27: 0xbfffcd68
r28: 0xbfffcd5c r29: 0x08ccef60 r30: 0x00000000 r31: 0x0781a28c
cr: 0x44022288 xer: 0x00000006 lr: 0x0781a3a8 ctr: 0x9439afe0
vrsave: 0x00000000

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0x9464b000 - 0x946e1ff7 com.apple.LaunchServices 283 (283) <bcaad4a5a0ff906c6f70c3d2805228f7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x946e2000 - 0x9487bfe3 libSystem.B.dylib ??? (???) <8a6cd873dfa7ada786efac188f95ed1b> /usr/lib/libSystem.B.dylib
0x9487c000 - 0x9487cfff com.apple.Carbon 136 (136) <6a6a209ec9179368db7ead8382b8ee63> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9487d000 - 0x948f7ffd com.apple.CFNetwork 217 (219) <ee65df202bd0dee6457eb6bea7f9b929> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x948f8000 - 0x9490fffb com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x94910000 - 0x94c6dff6 com.apple.QuartzCore 1.5.0 (1.5.0) <2aa946b9465d8221739597a0538ddd1e> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94c6e000 - 0x951f5ff3 com.apple.WebCore 5523.10.3 (5523.10.3) <9d13d4e810c1553c5a87de84e6b10af8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x951f6000 - 0x9525bffb com.apple.ISSupport 1.6 (34) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x953a9000 - 0x953c1ffb com.apple.DictionaryServices 1.0.0 (1.0.0) <fe37191e732eeb66189185cd000a210b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x953c2000 - 0x95449ffb com.apple.audio.CoreAudio 3.1.0 (3.1) <880a5a35ef1c5158271ee4b305b35626> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9545e000 - 0x9549fffb libTIFF.dylib ??? (???) <0d0a3107d26786c3708e6a511d5acec9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x954a0000 - 0x954a7fff com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x954a8000 - 0x95576ff7 com.apple.CoreServices.OSServices 209 (209) <8d6b60917d7b16a6fca90807f6d17a1d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x95577000 - 0x95597ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x95598000 - 0x95657ff9 com.apple.WebKit 1.0.2 (5523.10.3) <2010268bc671ef79128cf5dea245d8d7> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95658000 - 0x95673ffb libPng.dylib ??? (???) <c51ec88c87a3f0a646471165e16acd43> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x95674000 - 0x95682ffb com.apple.opengl 1.5.4 (1.5.4) <c2dbc25f3d5732f789c7e111278ddfb2> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x95683000 - 0x95df4fff com.apple.AppKit 6.5 (949) <ff6de5455323db3dba2d5b0373036823> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x95df5000 - 0x96039ffb com.apple.Foundation 6.5 (677) <e69e2e6b5f3387e44c3b7bedd7d9ac81> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9603a000 - 0x96096fff com.apple.HIServices 1.6.0 (???) <a3e89f96e628703a20a2d2f587f3f983> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x963c2000 - 0x963c6ffe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x963c7000 - 0x96460fc3 libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x96461000 - 0x96469ffb libCGATS.A.dylib ??? (???) <f08869e380cd4b55e14714fe723cbc66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9646a000 - 0x9649fffb com.apple.LDAPFramework 1.4.3 (106) <d9a3a16b2d468683b68f714d11196d7b> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x964e4000 - 0x9652aff9 com.apple.securityinterface 3.0 (32532) <82a438eff282dd1dc1f803dfd91b5f38> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9652b000 - 0x96567fff libRIP.A.dylib ??? (???) <04b63e86e1df732262c361db22275a50> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x96568000 - 0x96622fff libcrypto.0.9.7.dylib ??? (???) <4ea3d7e9a1c28ac7b17ed80873fe6598> /usr/lib/libcrypto.0.9.7.dylib
0x96623000 - 0x9663eff3 com.apple.DirectoryService.Framework 3.5 (3.5) <3246a5d1c6a3d678798a90e8c5cd3677> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x9663f000 - 0x9664ffff libsasl2.2.dylib ??? (???) <18935d5e775962f4728b91189b092d45> /usr/lib/libsasl2.2.dylib
0x96650000 - 0x96650ffa com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x96651000 - 0x9665afff com.apple.DiskArbitration 2.2 (2.2) <9c8f8ade43fa25b32109ef9dcc0cb5d5> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9665b000 - 0x966e0fff libsqlite3.0.dylib ??? (???) <7b379cb4220346e99c32c427d4539496> /usr/lib/libsqlite3.0.dylib
0x966e1000 - 0x966f4ffb com.apple.speech.synthesis.framework 3.6.59 (3.6.59) <7c299626d6167de473e85327699cdb9c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9673e000 - 0x967eefff com.apple.QD 3.11.49 (???) <8dcf4bb39b22480685ba5115e94cab32> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x967ef000 - 0x967fbff3 com.apple.audio.SoundManager 3.9.2 (3.9.2) <79588842bcaf6c747a95b2120304397a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9685d000 - 0x9687cfff com.apple.Accelerate.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x968b1000 - 0x968dcff7 libauto.dylib ??? (???) <c1f2bd227817ad7c7bf29ec74729ac7c> /usr/lib/libauto.dylib
0x9691d000 - 0x9691eff8 com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x96930000 - 0x96a55ff3 com.apple.CoreFoundation 6.5 (476) <9073c2bfdf6842562c8b7f0308109c02> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x96a56000 - 0x96aefffb com.apple.ApplicationServices.ATS 3.0 (???) <34fed4b41a99f16e7103e0309a062c97> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96af0000 - 0x96bfeffb com.apple.PubSub 1.0.0 (59) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0xba900000 - 0xba917ffe libJapaneseConverter.dylib ??? (???) <dc8f48ea3439e971b6ec6b51c5b7160a> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ffc libKoreanConverter.dylib ??? (???) <3516a913c9651dc5d3cbef3e1704b50f> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Nov 13, 2007 5:38 PM in response to John Blanchard1

I am getting the same message now or just no action on the print command, just the program (all of them) quitting unexpectedly, having printed with no problem before. Using HP 7410 wireless. error message: 11/13/07 2:01:28 PM Mail[258] Error loading /Library/Printers/hp/aio/PDEs/AIOCoverPagePDE.plugin/Contents/MacOS/AIOCoverPag ePDE: dlopen(/Library/Printers/hp/aio/PDEs/AIOCoverPagePDE.plugin/Contents/MacOS/AIOC overPagePDE, 265): no suitable image found. Did find:
/Library/Printers/hp/aio/PDEs/AIOCoverPagePDE.plugin/Contents/MacOS/AIOCoverPag ePDE: mach-o, but wrong architecture

Nov 14, 2007 11:00 AM in response to John Blanchard1

I solved the problem using TIme Machine. Went back to a date that I knew it printed with no problems and restored the hp folder, which, incidentally, did NOT have the offending file in it. So far, all of my programs now work. God bless Time Machine. I had read the error message again and looked back in my preferences file (note: doing spotlight did not find the file) and just went back to where it was and then did Time machine. It worked! Perhaps there is an offending file in other's printing folders too.

Nov 16, 2007 4:17 AM in response to John Blanchard1

John
Thank you again for trying to help me, but it didn't work out. I returned to Tiger on my iMac G4, also because of other problems i.e. account management and so on ..... I think Leopard runs best on the newer hard ware (duo- Intel). On my Mac Book pro I have fewer problems with Leopard, although menu pint in Office applications doesn't work either.
Kind regards
Jan

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