iTunes keeps asking me to register iPod Touch

Question

Level 1

9 points

iTunes keeps asking me to register iPod Touch

Hi,

Just got a brand new iPod Touch today for my birthday. It is a thing of beauty - the device itself seems to work fine and I had no problem connecting up to iTunes, registering the product with my AppleID and syncing my music library to the device.

For info, I'm running Windows XP Home on a Dell Dimension PC. I've used iTunes for years with an iPod mini. Before connecting the Touch, I downloaded and installed the latest version of iTunes (7.5.0.20). Even though I've always used iTunes with a different iPod, it recognised my new device and sync'd my library to it (which is what I wanted it to do).

Trouble is, each time I reconnect the Touch to the computer, when iTunes starts up it comes up with the product registration screen again. If I go through this process and put in my Apple ID, it asks me the same questions - update profile information, say which country I'm in, what age range I'm in etc. - it accepts it and then the Touch and its contents show up in iTunes no problem. But still every time I connect up it comes up with the registration screen. Oh, and the same thing seems to happen irrespective of whether I open iTunes before or after the Touch is connected, and irrespective of whether the Touch is on or off when I connect it.

I've tried the "5 Rs" on the Apple support website - no difference. I'd rather avoid having to completely uninstall iTunes unless it's really necessary, as I don't really want to have to rebuild my music library again.

I will be very, very grateful if someone can help me out with this.

Thanks in advance,

Rob

Dell Dimension, Windows XP

Posted on Nov 7, 2007 8:03 AM

Reply

Answer 1

Nov 8, 2007 1:28 PM in response to robgrayson

I have a similar problem but with a Macbook Pro and a brand new iPod classic (80GB). Every time I connect it to iTunes, iTunes asks me to register the iPod, even though I have registered it like 5 times already. I already had an Apple ID and have had several iPods and this problem never existed before...

Reply

Answer 2

ArchUrban

Level 4

1,160 points

Nov 8, 2007 1:43 PM in response to robgrayson

I have the same problem. after registering mine, I just ignored that warning. I just clicked never register. that's it.

Reply

Answer 3

Nov 8, 2007 1:46 PM in response to ArchUrban

But are you sure it stayed registered. I felt tempted to press that to, but just wanted to register my iPod

Reply

Answer 4

franker

Level 1

0 points

Nov 8, 2007 4:28 PM in response to João Guilherme

The same problem here too.
I'm using an iMac with iTunes 7.5 under Leopard. I've tried to register it manually and i've got an error that my serial number was not found, strange !http://www.cheesebuerger.de/images/smilie/konfus/a015.gif!
I'll wait a little bit. It could be that "THEY" have a little problem in their databases.
Nevertheless this gadget works fine. The best technical thing that I ever had !

Message was edited by: franker

Reply

Answer 5

Nov 8, 2007 6:56 PM in response to franker

I'm having this issue too. Just got the ipod touch 16GB and it asks me to register each time I connect.

Apple Support - Can you please let us know what to do about this. Rather annoying.

Thanks.

Reply

Answer 6

Crixx

Level 1

0 points

Nov 8, 2007 7:47 PM in response to robgrayson

I am also having this issue, every time i connect my iPod Touch it asks me to register. Anyone got a clue to this?

Reply

Answer 7

wbastien

Level 1

0 points

Nov 8, 2007 8:11 PM in response to Crixx

I have this same problem too, I keep filling it out, don't know what else to do..

Reply

Answer 8

robgrayson Author

Level 1

9 points

Nov 8, 2007 11:47 PM in response to wbastien

Not a solution, but a small update: after registering for about the fifth time, the next time it came up with the registration screen, I clicked the "never register" button. Whether my product is in Apple's database or not, I have no idea, but at least I've stopped that registration screen popping up every time. Would be nice if Apple could sort this out though, as I really would quite like to register the product properly.

Rob

Reply

Answer 9

Nov 9, 2007 9:43 AM in response to robgrayson

I had this problem initially as the registration screen screwed up information from my account and showed "United States" instead of Sweden. IIRC I had to go to the music store and make sure I was in the Swedish store and then the registration eventually went fine.

Message was edited by: Mattias Sandstrom

Reply

Answer 10

Dong Liu

Level 1

25 points

Nov 9, 2007 7:17 PM in response to Mattias Sandstrom

I have an 8GB iPod touch, running under iTunes 7.5, Windows Vista Home Premium, having same problems. It really is annoying and I'd love to have my iPod actually registered? Or is it just a bug? Hopefully Apple Support will notice this.

Reply

Answer 11

Nov 9, 2007 7:33 PM in response to Dong Liu

For those (like me) that chose the "never register" option so the **** thing wouldn't bother anymore, is there any other way to register, like an Apple product registration page?

Reply

Answer 12

Nov 9, 2007 7:54 PM in response to João Guilherme

I was having the same problem, so I choose never register and then went to the registration page on http://www.apple.com/support

The direct link is:
https://register.apple.com/

Reply

Answer 13

Nov 9, 2007 10:41 PM in response to robgrayson

Maybe this is a problem with iTunes 7.5.0.20 as this is a definite pattern between all the people on this thread. As it appear to affect all OS's and all iPod's as I have a new iPod Nano and it is doing the same thing.

Most likely iTunes 7.5.0.20 is not registering the product properly but it seems that it might still be able to detect previously registered products. So in that case maybe try using a previous version of iTunes, if possible, which may overcome this problem. I have not tried it out but if it is tested could someone post if it does/n't works, Thankyou.

Hopefully Apple will take notice of this a fix the new bug in iTunes.

Message was edited by: Glen Rose

Reply

Answer 14

peebly

Level 1

10 points

Nov 10, 2007 10:23 AM in response to robgrayson

Hi

Glad to see this thread, I thought I had messed up some where as mine keeps doing this too.

Message was edited by: peebly typo

Reply

Answer 15

otinauj

Level 1

0 points

Nov 11, 2007 11:16 PM in response to peebly

Im also having the same issue, very annoying, I hope Apple would take time and explain why this issue is happening......we paid so much money for this little thing and I think we deserve to not have issue using their products.

Reply