Brother QL-500 Label printer

Question

Brother QL-500 Label printer

I use the above printer for stationary labels on a USB connection. I use PearlLabelizer software. However, since installing Leopard it no longer works, and I cannot locate a new driver. Any help?

Intel iMac 20" 2GHz, Mac OS X (10.4.8), 2Gb. SDRAM

Posted on Nov 7, 2007 2:19 PM

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Answer 1

bcnarc

Level 1

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Nov 10, 2007 2:47 AM in response to Darach Corcoran1

I had the same issue after installing 10.5. I downloaded the latest driver from brother-usa.com/downloads and installed it, and the printer works again.

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Answer 2

Nov 10, 2007 12:46 PM in response to bcnarc

I have checked the US site. It only has a QL-500 Printer Driver version 1.4.3 which was released for Mac OS 10.4 last March. I have already downloaded this driver and tried to install it on Leopard, but it does not install or work.

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Answer 3

Nov 12, 2007 5:36 AM in response to Darach Corcoran1

Hey there...

I have been able to use my QL-500 just fine in Leopard. I am just using the P-Touch software that comes with the printer though. I think I am using the newest drivers from Brother's website. Hope that helps...

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Answer 4

Mat Lu

Level 1

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Nov 12, 2007 2:02 PM in response to Darach Corcoran1

It's working for me now. I just re-downloaded and installed the drivers from Brother. The package I used was named qd500m143x4us.dmg

Once I installed and restarted everything is good in Leopard with Mail Factory.

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Answer 5

Nov 15, 2007 7:42 AM in response to Mat Lu

In answer to my own question the Brother support site has a FAQ regarding Leopard and they now say new software is being developed for the QL series of printers, and this will be available "soon".

In the meantime, I'll try some of the options posted. Thanks.

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Answer 6

Jan 4, 2008 5:00 AM in response to Darach Corcoran1

In relation to the issue of using a Brother QL-500 printer on Leopard, there is still no sign of an updated driver from Brother. I would have to conclude that Brother have no interest in supporting their products on the Apple platform, and that therefore buying Brother products is an extremely foolish decision. I have learnt an expensive lesson.

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Answer 7

petr b

Level 1

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Jan 13, 2008 5:40 AM in response to Darach Corcoran1

Hi

The difference is really where you download the driver. From the german side it didn't worked with Leopar. From the US side it worked (link in the post above). Only Problem is that pagessizes are now display in inches. But as on the paperrolls the inch size is indacated as well it is ok until the driver for Europa arrives.

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Answer 8

Jan 13, 2008 7:17 AM in response to petr b

Hi,

In answer to Petr B, I have now downloaded the US version and after adjusting the paper size to a label size of 1.1/7 in. * 31/2 in. (very strange measurements!) it is working fine. I have also found with this printer and using Pearl Labeliser software, that it has to be set as the default printer. Clearly there are some quirks in the Brother software.

Many thanks to Petr B for your help. It is very much appreciated.

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Answer 9

Feb 9, 2008 5:35 AM in response to Darach Corcoran1

Brother have still not updated the software for this printer for Leopard compatability. This tardy approach would discourage one from buying Brother printers again.

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Answer 10

Mar 1, 2008 5:37 AM in response to Darach Corcoran1

I've gotta agree with that. I have a PT-2700 that I use to create tape labels. Although the software is extremely buggy and I have to trash my preferences repeatedly, the documentation is a joke, and the user interface is inexcusably bad, I have been able to use it to generate labels using data extracted from a PostgreSQL database. Unfortunately, I have come to depend on this solution, and I don't see any other products out there that can replace it.

So this means I'm effectively prohibited from installing and using Leopard until they get off their lazy behinds and update their substandard software! I bought Leopard more than three months ago, and it's just sitting there gathering dust while I wait... and wait... and wait....

Before this happened I was on the verge of buying a Brother multifunction laser printer. I'm not going to do that anytime soon now, and if this goes on much longer it ain't ever happening!

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Answer 11

Mar 11, 2008 12:53 AM in response to Darach Corcoran1

Brother has posted a driver that is compatible with OS 10.5 Leopard. The driver is dated 3/3/2008 and is v2.0

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Answer 12

Mar 20, 2008 4:02 PM in response to Lawrence Hrusovsky

Still no driver for the PT-2700.

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