8 Replies Latest reply: Jan 5, 2008 4:24 PM by Khepri Wolf
snobby steven Level 1 Level 1
i just bought my ipod touch and i go home and install itunes. then i plug my ipod in and my ipod then shows the cord then a arrow pointing to a itunes symbol. and on my itunes it says that i need to restore my ipod. so i download it and have it start the restore. well then my ipod like trys to start up..loads for a second then like shuts off then like restarts and keeps on doing it...then i get an error message on itunes saying it couldnt restore due to error [1611]. i could really use some help. i just bought this and im already having problems.

steven doss

Windows XP
  • FilipeBaruzzi Level 1 Level 1
    It have just happened to me. I've bought my new ipod touch then I Updated to the new version. After that, there was an error on my ipod touch and i had to restore it. Then in the meddle of the reparing, it apears a message saing it couldnt restore due to error 1611. Please help me! I Have no idea what to do. I have allready reinstaled itunes and all apple aplicantions and it happens this.
    When I connect Itouch to itunes, it says that its on restore mode. an all the discriptions of the itouch says N/A.
    Please help me!

    Filipe Baruzzi
  • bena@tiscalimail.nl Level 1 Level 1
    I bought the Touch today.
    It is completely dead! No screen, it doesn't appear to charge even with the stand alone charger'
    Itunes cannot connect, tried everything while talking to Apple service, all to no avail.
    Anyone same experience?
  • bmo91 Level 1 Level 1
    Hi every one,
    I'got the same problem as you. Just "touch" my new ipod 16Go and after the update propose by Apple (1.1.2) the system refuse the update and propose to come back with teh restore option and now I'm in the "middle of the bridge", nothing works. The ipod touch propose only the view of the image for the USB connection. A "good" start for this device... Please helps if you find the glue to solve this!
  • DannyGemma Level 1 Level 1
    Wish I havent bought it in such a rush.
    A paperweight of $330 CDN+ TAX in my hand.
  • ipodsdb Level 1 Level 1
    My ipod touch also showed the cord pointing to the iTunes symbol. I updated my version of iTunes and this solved the problem. If you have not yet tryed this you should.
  • Khepri Wolf Level 1 Level 1
    I am attempting to restore my iPod touch (based on advice in another posting since iTunes refused to recognize the touch) and get a 'The iPod "iPod" could not be restored. An unknown error occured (1604)'. On another attempt in my admin account I get an -50 error. Another attmept gets the 1606 error.

    Now everytime I connect to iTunes I'm greeted with the message: "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." But the restore always fails. Why? And the touch now only shows the apple logo with an icon of a music disk with sync cable below.
  • seanweatherwax Level 1 Level 1
    the way i restored my ipod touch was that i used my friends powerbook to restore it back to normal then hooked it backed up to my pc and it magically worked
  • Khepri Wolf Level 1 Level 1
    My restore problems were fixed by this document: Error 1604 When restoring iPhone in iTunes. http://docs.info.apple.com/article.html?artnum=307007

    Basically, I removed all USB devices and connected the iPod touch to the port in the back of the computer. The restore then completed successfully and my iPod seems to be alive in iTunes.

    By the way Apple's useful Knowledge Base can be searched here: http://search.info.apple.com/