UK Activation problems (can't verify bank details)

yeh im having this problem. tried atleast 20 times. ive even rang my bank to confirm the details i was entering were correct which they were. o2 didnt really know what to do. they just said go back to the start of the activation process which i have numerous times.

I read somewhere that O2 hadn't got the Citibank sort codes in their system.
I activated my iPhone last night about 6:30 no problems and I am with Citibank.
This may not have been a problem for me as I was already an O2 customer.

im with lloyds tsb.. cant think what the problem is.. ive already got a direct debit with o2 for the same bank account to pay my existing phone bill so it must be down to the iphone activation process.

just out of interest.. when you entered your bank information for o2.. what did you put for account name? your name as it says on your bank card?

o2 couldn't find our address, even though he's gotten a credit card and a loan with our address with no problem.. So because of that they wouldn't let them have a contract, so they required £100... Then of course it wouldn't accept his credit card, and I know for a fact it's not because he went over his balance... All of this would have taken more than 72 hours to resolve, which is another thing I'm annoyed about. I ended up taking it back. I felt so bad, it was supposed to be an early Christmas pressie for my husband, but ended up being a joke. They picked the worst company, they should have gone with Voda or Orange....

when i rang o2 the person i spoke to didnt really know what was going on so he got his manager. even then all she said was.. make sure you havnt put any spaces in where there shouldnt be..i.e. before my house number! and is your internet connection working ok..lol.. i couldnt of got to the point where i was in the activation process without it working properly.. lets hope the phone will make up for all this.. when it finally activates ofcourse.

I had the same problem with the Abbey. Put in a nat west account and worked fine.

I had the same problem trying to put my business account in. I thought it was due to the account name being different to my name but it could be that they can't verify Cater Allen accounts. I put in my personal account details and it worked fine.

I called o2 after to get it changed and they said they could only do it after the first payment has gone through direct debit. A minor hastle but not the end of the world.

Try all accounts you can then call o2 after the first payment. Incidentally, my first bill was available this morning for one month and one day line rental with DD going through 24 November.

Yup, count me in, also have an account at Citibank... no activation for the same reasons: Could not verify your account details...

So, I phoned up O2 and they took all my details... now I just need to be patient.
Of course I had to try again after 2 hours only to find out that the user name registration had already gone through!!! My user name was taken! Of course I could log onto O2 with the user name and password I provided during the failed iPhone registration... great, so for every time I try to do the registration I have to come up with a new user name because there is no 'rollback' within the iPhone activation process when things go wrong... I am a software developer and I think they should have spent a little more thought on this... how about adding the 'I already have an O2 user name feature'!

Hi,

Had the same issues too - with Citibank. Called O2 customer care and they provided me a Dummy account which then worked, but I had to fork out GBP 100 as deposit non-refundable until the 4th month.

That annoyed me totally. Spoke to them again to see whether I can get the refund back but they said no.

I am going to cancel my O2 contract.