Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't send email on iphone - smtp error

I can retrieve email without issue on my iPhone and computer. I sync'd the iPhone via iTunes so I have not physically typed info into my iPhone - settings are identical to my computer Mail settings. When sending emails I get the message: "Cannot Send Mail. The connection to the outgoing server 'smtp.comcast.net' failed. Any suggestions?

iMac, Mac OS X (10.4.10)

Posted on Nov 9, 2007 8:50 PM

Reply
6 replies

Nov 9, 2007 10:17 PM in response to Paula Montgomery

Try deleting and then manually create the account on your iPhone creating the account with the same settings used with the email client on your computer.

Does Comcast have an authenticated SMTP server?

Are you using 25 for the SMTP server port with the email client used on your computer or something else?

If you are using 25 for the SMTP server port and manually creating the account on the iPhone using this does not work either, try using 587 for the SMTP server port instead to see if this makes any difference.

Nov 10, 2007 1:37 AM in response to Paula Montgomery

Actually you don't want identical settings on the iPhone, which Apple warns against in the manual.

Could be that Comcast smtp server doesn't allow access when you are sending from another network (i.e when you are using iPhone) so is blocking it. You need to check which smtp server to put in the account settings on the iPhone which will be on Apple's support site.

Nov 10, 2007 2:00 AM in response to Adrian Langford

Actually you don't want identical settings on the iPhone, which Apple warns against in the manual.


Do you have a section or page number in the manual where it indicates this because I don't recall seeing it or I missed it.

The option to sync email account settings via the iPhone sync preferences with iTunes syncs or transfers the same account settings from your computer to the iPhone. This can work depending on the IPS used for connecting to the internet but it is usually the ISP being used for the internet connection that has the restrictions on using an SMTP server that is outside of their network.

Apparently Comcast is the OP's ISP so if the OP has a wireless network at home using Comcast for the internet connection and is able to send messages with the computer's email client but not with the iPhone using the same settings when connected to the internet with Comcast, something may have gone wrong with account settings transfer to the iPhone which is why deleting and manually creating the account on the iPhone is the next step to take if this is the situation.

I use the identical SMTP server settings with my .Mac account, my business POP account and my Gmail IMAP account but each has its own SMTP server which is authenticated. Many ISPs will allow the use of an SMTP server that is outside of their network as long as the SMTP server is authenticated. Some block using Port 25 for an SMTP server that is outside of their network regardless if the SMTP server is authenticated or not and in that case, using 587 for the Server Port using works.

Can't send email on iphone - smtp error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.