Mail not receiving - failing to connect on Port 0 (should be using 110 ??)

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Mail not receiving - failing to connect on Port 0 (should be using 110 ??)

Hi Apple,

Would you please help?

Mac Mail has ceased receiving email on my machine.

The last time Mail on my iMac received email was Wednesday, Nov 7, 2007.

My home setup has a DSL modem feeding a firewall (Astaro Version 6), which feeds a hub.

The hub feeds two boxes. One is my iMac running OS X 10.4.10 (Intel) running Mail (Version 2.1.1 (752.3)). The other is a home-brew Windows XP box.

For over a year, until Wednesday, I got all my email through Mail on the iMac.

Since Wednesday, nothing - no mail.

I've done a bit of troubleshooting; here's what I've found out.

When i run Mail -> Preferences -> Accounts -> Advanced it tells me I'm using Port 110.

When I run Mail -> Window -:> Mail Connection Doctor it tells me "Connection and login to server succeeded" for both my incoming and outgoing email servers.

But when I run Macintosh HD -> Applications -> Utilities -> Console, and then go back to Mail and click on "Get Mail", then go back to Console to see what happened, a new error message shows up telling me that it tried to use Port 0 (rather than 110) and failed. At the same time, no email shows up in the Mail Inbox. None since Wednesday.

And yes, I've tried restarting the iMac. No joy.

(Port 0? Why port 0? Why not Port 110??). Anyway ...

So in desperation, i went over to the Windows XP box (the one hanging off the same hub, remember?).

On the Windows XP box I get all my email, just fine.

So the iMac Mail problem is occurring somewhere this side of the hub, even though the Mail software claims to be set up correctly.

Apple, your Support web page directed me to this Forum.

Please help!

P.S. Here's the full error message from Console:

2007-11-10 09:56:57.201 Mail[657] -[POP3Connection fetchMessages:] failed: NSError "The connection to the server "incoming.verizon.net" on port 0 timed out." Domain=NSPOSIXErrorDomain Code=60 UserInfo={
NSLocalizedDescription = "The connection to the server \"incoming.verizon.net\" on port 0 timed out.";
"_MFHelpAnchor" = "string:isp set up network send problem connection";
}

iMac Intel

Posted on Nov 10, 2007 7:31 AM

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Answer 1

Nov 12, 2007 3:00 PM in response to NeilRyan

Hi NeilRyan.

If you read the Help & Terms of Use, you’ll see that these are user-to-user forums and that you shouldn’t expect anyone from Apple to answer any questions asked here.

Go to Apple Menu > System Preferences > Network, choose the network interface used to connect to Internet from the Show popup menu and try disabling the SOCKS Proxy in the Proxies section if it’s enabled.

While you’re at it, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Leave checked (enabled) only the port configuration needed to connect to Internet and Built-in Ethernet (in that order if not the same), uncheck (disable) the rest of network port configurations and see whether that helps — if it doesn’t, turn ON again the ones you want enabled.

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Answer 2

Nov 16, 2007 6:17 PM in response to NeilRyan

I started to have a problem with my apple mail on Nov 7. It had been working just fine until then. I get maybe 1 piece of mail here and there. There is no rhyme or reason. I spoke to apple tech support and also aol tech support and noone can help. I reinstalled the operating system and still it doesn't work. It is very frustrating. I use IMAP and can only check my mail by going to aol.com. Both apple and aol blame each other. They both checked settings and can not understand why it doesn't work. They each said they had not heard of this problem from anyone else before. Have you been able to fix your apple mail. I could use alittle advice also. HELP !!!!
Shari

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Answer 3

NeilRyan Author

Level 1

0 points

Nov 16, 2007 8:01 PM in response to Shari2345

Hi David and Shari2345,

I spoke with Apple Support at length today, and they solved the problem.

David, I hadn't realized that AppleCare also applied to software - I'd thought it was for hardware only.

The answer to the problem, in my case, was that I had been sent one (or several) files with very large attachments, and their presence in the input queue caused a problem for Mail. Once those emails were gone, Mail started working again just fine.

Specifically, the Apple tech, today, asked me if I had any form of web access to my email account.

I do, so I used that to look at the incoming email queue.

On the day that Mail had stopped working (back on the 7th), someone had sent me one email with an 8-Meg attachment and one with a 2-meg attachment. Someone else had also sent one with a half-meg attachment. I didn't recognize the senders of these emails, so i deleted all three emails from the queue (still using the web email interface).

That fixed the problem. Bingo - the log jam was unstuck, and Mail began to receive all my outstanding email.

It's working fine, now.

Shari2345, give the same process a try, if you also have web email access.

Thanks for your help, David. It felt pretty lonesome there, before you replied!

Shari2345, I hope this helps.

And thank you, very much, Apple Support.

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Answer 4

Nov 17, 2007 12:09 PM in response to NeilRyan

Apple support,

I deleted all my emails with attachments and I am still not getting any mail. I have aol mail and it is set up as imap. My imap port is 993 and ssl is checked and my outgoing is 465 and ssl is checked. I am sooooo frustrated. Do you have any other suggestions? I have no problems checking my mail thru the website. Since Nov 7 it just doesn't show up in apple mail. Sometimes on the postage stamps it tells me how many pieces of mail should be there but when I click on it is empty. Sometimes it also has no number on it.
Hope to hear soon. thanks Shari2345

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Answer 5

Dec 19, 2007 5:26 AM in response to NeilRyan

I have the same problem, but my setup is different.

I have one Macbook connected to a WiFi network and a second sharing the connection over Firewire.

The machine connected directly is OK and Window > Connection Doctor and Get Mail/Send works. However the machine sharing the connection over Firewire can connect to the Send (smtp... ) server, but not to the get (pop...) server. It reports an error that it is trying to receive over port 0.

Any more people out there who can help?

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