Apple Mobile Device service will not start!

I have the same problem. The Apple Mobile Device shows up as stopped. When I try to start it stops immediately. I'm trying to set up my new iPhone but can't due to this problem. I uninstalled iTunes and reinstalled it (7.5) from the Apple site but the problem persists.

Try this:

1. Uninstall iTunes; do not reboot when prompted
2. Uninstall Apple Mobile Device Support
3. Uninstall Quicktime
4. Reboot
5. Delete the 2 Quicktime files in c:\Windows\System32
6. Reinstall iTunes 7.5 (you should not need to reboot)

Just uninstalling iTunes does not remove a broken Apple Mobile Device support driver; you have to do that separately. Uninstalling Quicktime assures you have the latest version of it when you reinstall.

I followed these instructions precisely. The Apple Mobile Service is still stopped and won't start. Dead end.

I've now exhausted everything I know about this problem. You might want to call 800-myiphone for help or visit a Genius bar.

One other thing I would do if it were mine is to run a good registry repair program. I like Registry Mechanic. But this is a little risky if you have no experience with such tools.

Solved the problem by uninstalling McAfee but I'm not sure if I should reinstall it now or go to another, more compatible virus protection/security package on my XP computer. Any recommendations?

It sounds like McAfee was blocking the connection. You may be able to configure it to allow it.

I don't particularly like McAfee, I like Symantec (Norton) even less. I'm currently using PC-Cillin (Trend Micro). But check the McAfee site for a workaround. Or look for the "white list" of allowed applications.

I think I have just experienced the same problem. This happened to me just after McAfee security Center updated itself - some kinda weird co-incidence?

The way I got it to work again is to:

1. Right click "My Computer"
2. Left click "Manage"
3. Double click "Services and Applications"
4. Double click "Services"
5. Locate and Double click "Apple Mobile Device"
6. Change Startup type from "disabled" to "automatic"
7. Click apply, then OK
8. Click "Start" the service
9. Locate and Double click "iPod Service"
10. Change Startup type from "disabled" to "automatic"
11. Click apply, then OK
12. Click "Start" the service

Re-boot, and hey presto everything works again, or it did on my laptop.

Kinda weird?

Cheers,

daccad

Hi,
My laptop running a 32 bit window vista operating system. Turn off UAC, uninstall virus software, re-install latest iTune, Apple mobile device service running,USBAppl.sys in place....but OS prompt USB device attached has malfunctioned and windows cannot recognize it. Try manually update driver but windows prompt not compatible.

Don't know what else to do....can anyone help?

Watch out for McAfee!
If you have it, right click on the McAfee logo in the system tray, then select Firewall Settings. Select the Internet Applications tab and you'll probably see that Apple Mobile Device Service is blocked. Switch it to Full Access. It will work fine.

Had to work this out Xmas morning. Apple suggests uninstalling / reinstalling. Check firewalls first!

Same thing here - spent an hour on Christmas figuring this out. As usual, Apple Support is not very helpful at all. Thank goodness for the discussion groups.

Specifically, under McAfee Firewall Program Permissions settings, Apple Mobile Device Service has to be set to "Full Access" - not just "Outbound Only" ('outbound' works on iPod Nano). I don't like giving any app full access through my firewall, but it's apparently the only way the new iTouch will work.

all you have to do to fix this is to go to add/remove programs (if ur using a PC) then click on apple mobile device service then click change... thats it, its a snap

yeah im getting the same problem does anyone know how to fix it

I am using WinXP and like "daccad" had to go into:
- Disabled McAfee. Then went into:

- Control Panel
- Administrative Tolls
- Services
- Selected 'Apple Mobile Device'
- Changed the 'Startup type' to Automatic
- Started the service.

- Enabled McAfee and it worked just fine.
Hope this helps you.