7 Replies Latest reply: Dec 17, 2007 2:50 PM by OS2Guy
TNTPayne Level 2 (185 points)
Today is the first day I tried to make a 3 Way Call (Conference Call) on my iPhone... Here's what happens:

- I call the first party and they answer
- I push the Add Call button (which puts the first party on hold)
- I dial the second party and they answer
- When I push the Merge Calls button, it puts the second party on hold and releases the first party
- Every time I push the Merge Calls button, it swaps callers putting one on hold and the other on line

Anybody know what is going on here?


Tommy

G5 DP 2.0GHz / Mac Mini Intel Core Duo / iMac Flat Screen / iBook(2USB) / iPhone, Mac OS X (10.5)
  • jayegan2 Level 1 (55 points)
    I made a three way call today (10/11/07) on my brand new iPhone and it worked totally fine. Are u a UK or US user?
  • Earless Puppy Level 4 (1,905 points)
    it works on my US phone
  • TNTPayne Level 2 (185 points)
    I am a US user, and I got my iPhone on the 1st day they sold them, but today was the first day I had ever tried 3-Way calling.

    I talked to Apple and they told me that my settings at AT&T had to be reset... may had been an issue that I was an AT&T user before I got the iPhone. So, they call AT&T while I was on the phone with them and explained what was going on... they did this because if I were to call AT&T and told them to do it, they may not know what I was talking about.

    After resetting my AT&T account, I can now make Conference Calls.

    Thanks Apple,
    Tommy
  • Earless Puppy Level 4 (1,905 points)
    Glad your iPhone is out of intensive care and also glad AppleCare did you right...
  • Irving Gonzales Level 1 (75 points)
    By the way, you can have up to a 5 way. I was on the road and was able to do this with my contractors and client, all before ever getting to the office.

    If I were to do it there, I would have had to pay through the nose with an AT&T conference call set-up with everyone dialing into an 800 number.

    What a blessing, this iPhone!

    Enjoy.
  • Van Bunch Level 1 (0 points)
    Tommy:

    What do you mean by "reset" at ATT? Did you just call customer service or what?

    Thanks

    Van
  • OS2Guy Level 2 (310 points)
    os2guyI agree that you can have at least a 5-way conference call, if not six as I have five employees and we conference, either as a full group in smaller groups of five, four three or two. We are all in downtown SF (California).

    Tim...