This is again the exact same problem as I have, but I get rerouted to the "Create an Apple Account for the Swiss iTunes store".
I posted a similar question two days ago and two people with the same problem answered. I also received a link to a e-mail form:
I did write and explain the error but have not yet received an answer.
Maybe you should write to the support also, maybe Apple gets aware of the problem when more people have the same problem.
Apple should react soon, they cannot sell music to the people with this error!
i too have had this problem with itunes 7 in the US store.
i have been in touch with apple support via email but it seems like i just get automated messages back.
this has been happening for a week now for me and i'm really getting annoyed as well. please keep posting with any response that you get.
i also tried "downgrading" my account via oldapps.com and that didn't work.
i tried resetting my password twice. and that didn't work.
all of my other purchased music works correctly, experiencing the same problems you are. stupid updates.
Having the same problem, I posted a help request. After a second effort, I got the following message:
I am sorry for all the frustration this situation has caused you. I understand that you are unable to gain access to your iTunes store account due to an error saying your account does not exist. I apologize for the frustration this has caused.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
At this time, there are no issues with your account. The issue lies within the database.
I can log in under a different account but have no idea what that does to the DRM on the songs I already purchased.
Count me in as having the same problem. I have been leaving messages in the iTunes for Mac forum where others in there also are having problems. I have been unable to access my account since 11/7/2007. E-mails with Apple have not worked and now I haven't heard back from them since Saturday. I have tried both on a Mac and Windows machine and keep receiving the same error message that:
This Apple ID has not yet been used with iTunes.
I last purchased music with this account on 10/30/2007. I even tried resetting my password, changing my account info, trying on a computer with iTunes 7.4, etc. I have money in that account and 150 songs and 5-6 tv shows that I cannot access. I also just purchased a new computer and cannot sync my iPod with this computer since these songs will not transfer.
Apple really needs a phone number for technical support. Having to deal with e-mails back and forth (and waiting a day for each e-mail) is not a good business practice. Hopefully they will have a phone number in the future.
Either way, count me in on getting annoyed that a week later, this issue has not been fixed.
updated windows today,
it seems like itunes updated too, the store facing has changed.
tried my luck again.
no such thing.
"We could not complete your itues store request an unknown error has occurred (5002)
There was an error in the itunes store please try again.
anyone else having any luck?