7 Replies Latest reply: Dec 6, 2007 5:18 AM by scall
superboy115 Level 1 Level 1 (0 points)
i been having problems with *itunes on my window vista 32 bits operating system.*
no matter how many times i install and reinstall itunes 7.5 on my vista. it would always give me the blue screen. its really frustrating. i don't know how to make it stop giving me the blue screen beside not having itunes on my laptop period. and thats such a waste for my video ipod since i wont be able to update it with new musics and such. i tried calling the HP customer service people and it like goes to ppl overseas that can't even speak english well. -.-. imma cry if i can't fix this =__=".

my ram is 958 MB. i heard the RAM amount cause also be the problem.

HP Pavilion dv6000, Windows Vista
  • Rav3n Level 1 Level 1 (80 points)
    You should be alright with that amount of Ram. Very strange that your computer is giving you the Big Blue. Make sure everything is uninstalled. Then, try to install quicktime 7.2 from here:
    www.apple.com/support/downloads/quicktime72forwindows.html

    Once that's done, try to open it. If it works, the problem is not quicktime. Try installing iTunes afterwards and see how that goes. You might have some plug-in issues or even preference file issues. If this is the case, go here:
    http://docs.info.apple.com/article.html?artnum=305491

    Hope this helps.
  • superboy115 Level 1 Level 1 (0 points)
    i tried what u said. but my laptop still had the blue screen. but this time. it took a longer to crash down -.-!

    roblem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini111107-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 34
    BCP1: 00050751
    BCP2: 82FE78B8
    BCP3: 82FE75B4
    BCP4: 81CC1BFA
    OS Version: 606000
    Service Pack: 0_0
    Product: 768_1
    Server information: c2b75457-3a1e-4dd0-bbb0-b92aeeadb19b
  • Perdiem Level 1 Level 1 (0 points)
    Superboy115,

    I have the same problem on my HP but with pictures - i have tried several different settings - nothing has worked. I am convinced that MAC and VISTA are still not playing well together - with the release of a new MAC OS - I think Vista problems have been pushed to the back burner.

    I have a laptop with XP and will be reinstalling iTunes to XP which has been seemless for three iPODS..... i will kep updating iTunes on Vista and hope they fixit.....
  • Roy B Level 3 Level 3 (570 points)
  • superboy115 Level 1 Level 1 (0 points)
    yeah it is very sucky. i just brought this laptop too. i sent the error on the automatic vista window error thingy. and it said my problem was a 'stop error' but i have no idea what it meant by that. im thinking of giving up on vista all together. hopefully xp hard drive are still sold. so i can buy that and hook it up to my flat screen since i broke my other xp box by deleting important files to start the window by accident. =O.
  • scall Level 1 Level 1 (0 points)
    Hello,

    I have also a problem of blue screen with vista and iTunes 7.5 when I synchronise podcasts with the computer. The screen freeze and after a few seconds I have the blue screen and the computer reboot.

    Very strange, if anybobody knows anything about this problem ?

    Thank you