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User profile for user: superboy115
superboy115 Author
User level: Level 1
0 points

Itunes causes blue screen

i been having problems with *itunes on my window vista 32 bits operating system.*
no matter how many times i install and reinstall itunes 7.5 on my vista. it would always give me the blue screen. its really frustrating. i don't know how to make it stop giving me the blue screen beside not having itunes on my laptop period. and thats such a waste for my video ipod since i wont be able to update it with new musics and such. i tried calling the HP customer service people and it like goes to ppl overseas that can't even speak english well. -.-. imma cry if i can't fix this = __=".

my ram is 958 MB. i heard the RAM amount cause also be the problem.

HP Pavilion dv6000, Windows Vista

Posted on Nov 11, 2007 11:20 AM

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7 replies
User profile for user: Rav3n
Rav3n
User level: Level 1
80 points

Nov 11, 2007 11:27 AM in response to superboy115

You should be alright with that amount of Ram. Very strange that your computer is giving you the Big Blue. Make sure everything is uninstalled. Then, try to install quicktime 7.2 from here:
www.apple.com/support/downloads/quicktime72forwindows.html

Once that's done, try to open it. If it works, the problem is not quicktime. Try installing iTunes afterwards and see how that goes. You might have some plug-in issues or even preference file issues. If this is the case, go here:
http://docs.info.apple.com/article.html?artnum=305491

Hope this helps.
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User profile for user: superboy115
superboy115 Author
User level: Level 1
0 points

Nov 11, 2007 1:02 PM in response to Rav3n

i tried what u said. but my laptop still had the blue screen. but this time. it took a longer to crash down -.-!

roblem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini111107-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 34
BCP1: 00050751
BCP2: 82FE78B8
BCP3: 82FE75B4
BCP4: 81CC1BFA
OS Version: 6 06000
Service Pack: 0_0
Product: 768_1
Server information: c2b75457-3a1e-4dd0-bbb0-b92aeeadb19b
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User profile for user: Perdiem
Perdiem
User level: Level 1
9 points

Nov 11, 2007 5:05 PM in response to superboy115

Superboy115,

I have the same problem on my HP but with pictures - i have tried several different settings - nothing has worked. I am convinced that MAC and VISTA are still not playing well together - with the release of a new MAC OS - I think Vista problems have been pushed to the back burner.

I have a laptop with XP and will be reinstalling iTunes to XP which has been seemless for three iPODS..... i will kep updating iTunes on Vista and hope they fixit.....
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User profile for user: superboy115
superboy115 Author
User level: Level 1
0 points

Nov 13, 2007 2:36 PM in response to Rav3n

yeah it is very sucky. i just brought this laptop too. i sent the error on the automatic vista window error thingy. and it said my problem was a 'stop error' but i have no idea what it meant by that. im thinking of giving up on vista all together. hopefully xp hard drive are still sold. so i can buy that and hook it up to my flat screen since i broke my other xp box by deleting important files to start the window by accident. =O.
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Itunes causes blue screen

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