iTunes doesn't have my backup for iPhone after restore

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Level 1

30 points

iTunes doesn't have my backup for iPhone after restore

I was having some issues with my 1.1.1 iPhone, so I restored it in iTunes 7.5 to the 1.1.1 firmware.

When it came back up, it asked me how I wanted to restore my phone - it had my backup listed "Mac's iPhone" and had my phone number. Since I have restored before, this was all normal.

However, when I told it to restore from the backup, it activated the phone again so that it could be unlocked but then said "Waiting for activation. This could take some time". It did nothing after that. I could sync my items but no signal, just '.... for signal. I unplugged the iPhone and replugged it in, now the only backup it lists is just called "iPhone" and it has no cell number.

I am on 10.5 Leopard and experienced no issues until today.

I found the backup files in /Users/myusername/Library/Application Support/MobileSync and it appears there are older files from before all of this going back several months.

How can I tell iTunes to go to those older files? Is there a way?

I have to wait about 5 hours till AT&T and Apple Support phone support opens up EST.

MacBook Pro 2.33 Ghz 17 inch 2GB RAM, Mac OS X (10.5), 4GB iPhone, bought 6/29/2007

Posted on Nov 11, 2007 11:36 PM

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Answer 1

setec Author

Level 1

30 points

Nov 11, 2007 11:52 PM in response to setec

UPDATE:

I tried restoring again, same issue. This time though, I told it not to backup from anything. I unplugged the phone, typed the post above and let it sit for 30 minutes.

I tried again to plug it back in, this time it asked me what I wanted to call the phone, so I named it "Mac's iPhone" again - now it has my phone number showing in iTunes, after it completed though, no signal or NO SERVICE showed in the top left of the iPhone.

So, I know somewhere it was getting the phone number.

I unplugged the phone, rebooting the iPhone, thinking now it was some signal issue.

After the reboot, the signal loss was still there. However, now when I plugged it into the iPhone, it backed it up and now no cell phone number is listed in iTunes for my phone.

What gives? 🙂

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Answer 2

setec Author

Level 1

30 points

Nov 12, 2007 12:10 AM in response to setec

UPDATE 2:

I have been plugging and unplugging the phone several times over the last 30 minutes again. I right clicked on my phone name under devices in iTunes and hit Reset Warnings.... I did this because I never saw that before, so what the heck. Unplugging and plugging in, even rebooting, didn't do anything.

So, after the 30 minutes, I plugged the phone back in and on one of the times it now popped up with something I never saw - "Your iPhone contains diagnostic information...." and wanted me to send the data to Apple. It said no personal information would be transmitted. I told it to transmit and now iTunes once again shows my cell number but still no signal.

Since I always have gotten full signal at my house (a tower is very close) and because iTunes seems to at random show my cell number, I don't this that this is a signal issue.

Anyway, I will post more if something fixes it or if Apple is able to fix it for me just so there is a conclusion to this post for anyone else that may have the issue in the future.

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Answer 3

setec Author

Level 1

30 points

Nov 12, 2007 3:17 AM in response to setec

UPDATE 3:

Updating to 1.1.2 Firmware fixed the problem. I don't know why the problem appeared but it is fixed.

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