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Wireless Keyboard keeps losing connection, anybody else?

9308 Views 34 Replies Latest reply: May 2, 2008 11:30 AM by apikoros RSS
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steveinspain Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 12, 2007 10:49 AM
Hello all.

In the last several days my wireless keyboard (aluminum) keeps dropping it's connection. I can understand if there's a power-down-if-not-used-function built in. But this is happening while I am typing, or if I stop using it for, say, 30 seconds, e.g., while searching this forum for a similar post, the "lost connection" window popped up three times.

It's NOT the batteries. I used to use the widget "Mighty Monitor" but I found that it was not giving the same information as the Sys Prefs keyboard and mouse battery status. My sys prefs say that both keyboard and mouse still have 75% full batteries.

It's NOT the distance, the keyboard is 18" from the Mac.

It's NOT other bluetooth devices...I don't have any, except my Blackberry, and BT is turned off.

I have just installed the latest updates, including one for the Aluminum iMAC. Could this be the problem?

Anybody????

All the best,

Steve
iMac 24" 2.8 GHz Intel Duo, Mac OS X (10.4.10)
  • Joseph Collins Level 1 Level 1 (70 points)
    Steve, I have the same setup as you and I am having the same problem. The Apple aluminum wireless keyboard drops but it instantly connects again. I'm sorry I don't have a solution but I thought you would like to know someone else is experiencing the same thing.

    Joe
    iMac 2.8 GHz, Mac OS X (10.5)
  • Joseph Collins Level 1 Level 1 (70 points)
    Steve, I'm not sure if it is a bug in the iMac update??? It may just be interference. The wireless spectrum is pretty crowded in my neighborhood. I can see 5 other routers besides mine in the airport menu.

    Also, I'm using an airport extreme to surf the web and an airport express to stream music to my stereo all the time. I think all these devices sit in the same general spectrum.

    Are you using airport when the keyboard drops out? Thankfully my keyboard reconnects right away so it is a minor inconvenience for me.

    Joe
    iMac 2.8 GHz, Mac OS X (10.5)
  • Joseph Collins Level 1 Level 1 (70 points)
    Oops. Nevermind. I just found this:

    Q: Will other RF (Radio Frequency) devices interfere with Bluetooth Devices?
    A: No. Bluetooth radios operate on the unlicensed 2.4 GHz (Industrial, Scientific and Medical) frequency band that is shared among other devices (microwave ovens, cordless phones, garage door openers, etc. ). Bluetooth radios switch frequencies at such a rapid pace (1,600 times per second) and the data packets are so small that interference from other RF sources is highly unlikely. Bluetooth is a robust communication system.

    I should have read that before I posted...
    iMac 2.8 GHz, Mac OS X (10.5)
  • eliptus Level 1 Level 1 (0 points)
    Hi just letting you know you are not alone.

    I also recently got the new wireless keyboard and mouse from apple. It worked perfectly for the first couple of weeks and then after the 10.4.11 update it started having a fit every few hours. The keyboard exhibits the exact same behaviour and the mouse also behaves as you have described. I hope there is a fix coming as its getting really frustrating.

    Cheers Elliot
    MacBook Pro 2.2, Mac OS X (10.4.11)
  • Mike Osborn Level 4 Level 4 (1,205 points)
    Steve,

    My G5 iMac has experienced this a couple of times during the last week. Somehow, I think Leopard's doing something wrong and causing this problem.
    20" iMac G5 (pre built-in iSight or ambient light), Mac OS X (10.5), 1GB RAM; BT Keyboard; iPod Photo
  • Apr84 Level 1 Level 1 (0 points)
    I have also started having the same problem after a month or so of owning my iMac. In addition to the keyboard I also have the wireless mouse and when the keyboard goes dead the mouse becomes very jerky - as the Mac searches for other bluetooth devices? (I say this because the mouse responds in a similar way when I sync my phone via bluetooth).

    A quick search for other bluetooth devices reveals a mobile phone which isn't mine - possibly one of my neighbours? (I live in an old block of flats with thin walls!) Do you think this other mobile phone could be interfering with things? I thought one of the strengths of bluetooth was its ability to operate in an environment with multiple bluetooth devices - although I realize my mouse comment already brings doubt on this.

    It just feels like something Apple would have thought about. What happens in a room full of iMacs with wireless keyboards?
    iMac 24 inch, Mac OS X (10.5.1)
  • Mike Osborn Level 4 Level 4 (1,205 points)
    Hmmmm....no more dropouts since I posted on Dec 4th, so I've no idea what happened.
    20" iMac G5 (pre built-in iSight or ambient light), Mac OS X (10.5), 1GB RAM; BT Keyboard; iPod Photo
  • SuperDTG Level 1 Level 1 (0 points)
    I've ALSO been having this problem in the last two weeks. Keyboard and mouse. Exactly as described above. Also, when using the keyboard in Windows under BootCamp, hitting the caps lock key causes the keyboard to become unresponsive for 30 seconds or so before working again. That also has to do with the bluetooth.

    Any hints? Anyone?

    Andy
    iMac 2.4 GHz Intel Core 2 Duo 24", Mac OS X (10.5.1), iPhone 8GB
  • dhainish Level 1 Level 1 (0 points)
    I am also having this issue... I am running Leopard 10.5.1 w/ the latest updates and still i lose the connection randomly but it does come back after like 30 seconds. Hope this is fixed soon.
    24" iMac 2.8Ghz Intel, Mac OS X (10.5.1)
  • JMB4 Level 1 Level 1 (0 points)
    Ugggh - I just bought the new aluminum wireless bluetooth keyboard and am having major issues with it losing its connection every 2 minutes or so. Originally I thought the hardware might be defective, but after reading these posts, I am now wondering if this is a common issue. The design of the keyboard is amazing - I love it. That said, unless I can resolve this isse, it does not do me much good. With the sporadic connectivity - I am also seeing strange delays / repeats with certain keys - making it almost impossible to type. OK Apple - is there a known issue / fix here? Please help!
    iMac G4, Mac OS X (10.5.1)
  • gixxer6nick Level 1 Level 1 (0 points)
    This is strange. I've just recently purchased (3 weeks ago) the new BT keyboard and a Keningston BT trackball/mouse and have not had but one issue, but it was with the mouse not the keyboard. The mouse, for some reason, will become "jumpy" when my hand is directly under the right side of the monitor, but that's the only time I ever have any issues. Hope you all find the answer soon.
    Good luck,
    Nick
    20" imac intel core duo, Mac OS X (10.4.11), EyeTV250, OWC Mercury Elite Alu 500GB external hd
  • Gehirn Level 1 Level 1 (0 points)
    Yep. Same here.
    But, mine worked for 3 months without any disconnections. Now they come every 5-10 minutes.

    I hope Apple will do something!

    @lex
    iMac 24" 2.8, Mac OS X (10.5.1)
  • R75/6 Level 1 Level 1 (0 points)
    Looks like allot of us are having the same problem. I have tree systems with wire less keyboard all doing the same thing. Lost connection every 5 to 10 min, mouse becomes very choppy for thirty seconds or so.The keyboard do's not lose

    I have tried the older wireless mac keyboard it did not have same problem. I think the problem is with the new keyboard and 10.5.1. I hope to have an answer from Apple soon.
    20" iMac 2.4 GHz Intel, Mac OS X (10.5.1)
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