10 Replies Latest reply: Apr 26, 2008 10:26 PM by Katipo
Christine Aylen Level 1 Level 1 (35 points)
I keep getting this message and I'm pulling my hair out. It says my account information has changed. My account information changed because I was having trouble ordering a book when iPhoto suddenly decided to decline my credit card even though I had just successfully used it moments before on a different book. So I re-entered my billing information. It is identical to what I had before. So then I get this message saying my billing info has changed and please review it and approve it. So I click okay but it doesn't actually take me anywhere. So I click on Account Info, look at the info and it's all correct, there's nothing to change. So I click okay and try again. Then it says to enter a valid security code. I go back and re-enter my security code. Then I get a message saying "Please enter a valid security code." AAAAARRRRRGGGGHHHHH!

MacBook, Mac OS X (10.4.10)
  • Old Toad Level 10 Level 10 (123,575 points)
    Check with Apple at:

    http://www.apple.com/feedback/iphoto.html
    http://www.apple.com/support/iphoto/customerservice/orderbooks/

    One of those should get you some help.


    Do you Twango?



    TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.

    I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.
  • Christine Aylen Level 1 Level 1 (35 points)
    I already contacted Apple for help but it wasn't very helpful. The last note from them suggested trying another credit card. I only have one credit card, it serves me just fine. Anyway, the credit card wasn't the problem because over the past few days I have successfully ordered 4 other Apple products, a calendar and 3 books. But a few minutes after ordering one book, it wouldn't let me order another even though NOTHING in my billing info had changed. So I tried again this morning and re-entered ALL my information and left out the security code for my credit card and it magically worked this time. I'm curious to see what happens the next time I order though.
    I'm going to leave this post unanswered for a while to see if anybody had a similar problem and had a less annoying solution that my try and try again method. Plus, I don't know if this is the last time this will happen. Maybe I just got lucky this time.
  • Christine Aylen Level 1 Level 1 (35 points)
    Okay, so here we go again. I placed an order for some Christmas cards and it went through fine. Only problem was that seconds later I realized I had the wrong shipping address so I cancelled the order, changed the shipping address and tried again. No luck. I got a message saying my credit card could not be verified and to please click on "edit 1-click settings" and try again. I didn't see where "edit 1-click settings" was in order to click on it so I just reviewed my shipping info and billing info. Both were fine so I tried again. No luck. I re-entered the info anyway and tried again. Then I got a message saying my account info had changed and to review it and try again. I reviewed it, tried again but still no luck.
    I'm having trouble defending Apple to PC friends and the "wonderful" Apple products with iPhoto. I can't remember why I used to boast about it. Every time I try to order something I hit a wall. And customer service is useless.
    Anybody else having the same problem or know of a magical solution?
  • Richard Kirkman1 Level 1 Level 1 (105 points)
    Same problem here. I'm caught in that loop. I just ordered Christmas cards last week through iPhoto with no problem. The calendar won't go through. All the info in the account is correct, and hadn't been changed at all. It won't accept the security code. Used it with 1-Click on iTunes to test it, and worked fine within minutes of the error. I don't get it. I'll contact Apple.
  • Richard Kirkman1 Level 1 Level 1 (105 points)
    I hadn't heard anything back from Apple yet. I tried it again today with the same results. Then I tried something different, and it worked!

    I don't know how to access the Account Info section without actually placing an order, so I went to Buy Calendar and selected the Account Info button and selected Edit Billing Info. There, I deleted all my credit card information, including resetting the expiration date to blank. I just clicked another credit card type (don't know if that's necessary), leaving everything else for the card blank, and hit Save. I received an error saying I had to input the card number, security code, etc. I did that with the old information I'd always used, and Voila! The purchase went through and transferred the calendar art. Apparently it didn't clear all the old information to reset until it generated the error message. Then all the new info went in correctly. Must be something that corrupts the credit card info.

    Hope that helps, and I hope the fix sticks.
  • Bob Wiker Level 1 Level 1 (0 points)
    I got caught in the same "Please review your billing..." message loop. In my case, I was trying to use the same AppleID account on two different computers--mine and my wife's. Here's what happened: I had just changed the billing information via my computer. I then tried to order an iPhoto book on my wife's computer using the same AppleID account. The message appeared. I tried and tried and tried to 'verify' my account information. Everything looked correct! No matter what, I kept getting stuck in the loop described here.

    It pains me to admit it, but the problem was me. *I had left blank the field for my 3-digit security code from the back of my credit card.* I repeatedly overlooked that, and iPhoto doesn't highlight missing/empty fields. Once I entered the 3-digit security code from my credit card, iPhoto went right ahead and ordered my book. User error.
  • jdh4444 Level 1 Level 1 (0 points)
    I had the same problem. This worked for me - go to iTunes and re-type your billing information there, save ('Done') and then come back to iPhoto.

    Oh - and it was a blessing in disguise since Apple is now offering a 20% discount on book ordering through the end of Feb -- you need to use the coupon code listed on this page: http://www.apple.com/ilife/iphoto/winterpromo.html

    Message was edited by: jdh4444
  • Deputy Nick Level 1 Level 1 (0 points)
    I got this message when trying to buy songs on i-tunes today. I found out the solution to my problem - hopefully it will help others on here.

    I was previously paying for my i-tunes music using a debit card - Maestro (it's a debit card in the UK). But over the Christmas period I bought a calendar using i-photo. For this I was not permitted by Apple to use a debit card, so I changed my payment details to use my credit card.

    Apparently Apple doesn't like it if you have 2 different cards registered!

    So I changed my i-tunes account to my credit card (annoyingly I couldn't remove my credit card details on i-photo to allow me to continue using my debit card on i-tunes).

    It all works as normal now. Hope that helps someone out there...
  • Jambo77 Level 1 Level 1 (0 points)
    THANK YOU!!! I was tearing my hair out trying to suss out what was going wrong!! I too had bought a book off iphoto for xmas and used a credit card , I changed the details and now itunes loves me again!!
    Thanks
  • Katipo Level 1 Level 1 (15 points)
    No Bob, it wasn't you at all. It was a short-sighted development team in Apple that did this to you and everyone else on this thread (and countless others).
    Apple knows that it is unacceptable to be so obtuse with error messages.
    The software knows why the error exist, e.g. lack of credit card security code - why can't it say so in the message ?
    Also, it is clear that although iTunes & iphoto seem to be working together here - they must each be working off a copy of your billing data - hence one can have the security code and the other doesn't - leading to all kinds of confusion.
    Apple should fix this - they are to blame.