itunes has encountered a problem

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itunes has encountered a problem

I had to restore my computer and re-download itunes. Now when I try to open itunes a box appears that says itunes has encountered a problem and needs to close. we are sorry for the inconvenience. I don't know what to do. I uninstalled and even installed later versions and I still get the same thing. Please help!

compaq, Windows XP, ipod shuffle

Posted on Nov 12, 2007 11:13 PM

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Answer 1

daz_far

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Nov 12, 2007 11:16 PM in response to mandy_loo

You're not the only one, this problem sprung when i had iTunes 7.2 and I tried to install a new iPod update, iTunes craashed with a similar error message, after updating iTunes to 7.5, it won't even run. Is this a problem with Windows Vista?

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Answer 2

mandy_loo Author

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Nov 13, 2007 12:11 AM in response to daz_far

I don't have windows vista.... I have xp. I know a lot of people who have too many problems with vista so I just stayed with xp.

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Answer 3

Katrina S.

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Nov 13, 2007 12:17 AM in response to mandy_loo

Can you get QuickTime to run? iTunes depends on QuickTime being installed properly.

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Answer 4

daz_far

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Nov 13, 2007 2:26 AM in response to Katrina S.

QuickTime runs perfectly, but iTunes still won't run.

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Answer 5

mandy_loo Author

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Nov 13, 2007 9:35 AM in response to Katrina S.

no i can't get quicktime to run either

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Answer 6

Katrina S.

Level 7

24,131 points

Nov 13, 2007 10:18 AM in response to mandy_loo

Go into Control Panel > Add/Remove programs
Find QuickTime, double-click it, and choose the repair option.

If that won't work, you'll have to completely remove it and re-install it.

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Answer 7

daz_far

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Nov 13, 2007 9:05 PM in response to Katrina S.

my problem doesn't lie in QuickTime, but in iTunes. It won't run for the same reason that iTunes 7.2 wouldn't update my iPod, refering to a file called RICHED20.dll

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Answer 8

Katrina S.

Level 7

24,131 points

Nov 13, 2007 9:56 PM in response to daz_far

What's the exact text of the RICHED20.dll message?

Here is a microsoft article explaining how to repair RICHED20.dll:
http://support.microsoft.com/kb/291651

I just googled on RECHED20.DLL and that was in the first page of results.

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Answer 9

mandy_loo Author

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Nov 13, 2007 11:17 PM in response to Katrina S.

Ok I found that for some reason quicktime was not installing at all with itunes so I had to install it separately and now it works fine..... do you by any chance know how I can get my music back on there without having to copy all of my cds again?

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Answer 10

Katrina S.

Level 7

24,131 points

Nov 14, 2007 10:10 AM in response to mandy_loo

Sure, the files should still be on your hard drive. Just drag them back into iTunes.

Finding missing music and video downloads

How to re-create your iTunes Library

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Answer 11

daz_far

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Nov 14, 2007 12:05 PM in response to Katrina S.

the message box error looks like a generic Windows Vista program crash error:
iTunes has stopped working
Windows can check online for a sloution to the problem
->Check online for solution and close program
->Close Program
Problem event name: APPCRASH
Application Name: iTunes.exe
Application version: 7.5.0.20
Application timestamp: 472bcf3d
Fault Module name: RICHED20.dll
Fault Module version: 5.31.23.1227
Fault Module Timestamp: 4689b075
Exception Code: c0000005
Exception Offset: 0000890c
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 3081
Additional Information 1: 1e9a
Additional Information 2: 0bad855091b692ba2adb8fff6e9558da
Additional Information 3: 5de2
Additional Information 4: 4e6d5f600c31650ad965dfbf47986496

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Answer 12

Dec 20, 2007 7:43 PM in response to Katrina S.

I just installed iTunes after it not installing for the longest time. When I tried to run the program, though, it "encountered a problem . . . " etc. etc. I looked to see the file causing the problem and it said "Unknown." What do you guys suggest?

Thanks
Steve

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