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Can not get photos off iPhone on Mac or PC after updating to 1.1.1

18124 Views 10 Replies Latest reply: Dec 22, 2007 12:28 PM by Nathan C RSS
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Nov 13, 2007 1:09 AM
I have a windows XP machine and it doesn't see the iPhone in the 'My Computer' directory (as mentioned in a similar post) so there is no way to download pictures.

When connected to my G4 Mac (running OS X 10.2.8), the iPhone does not show up but it is recognized by two of my photo apps; Image Capture and iPhoto. Both applications see the iPhone as a camera. Image Capture shows 0 (zero) items available to download. iPhoto shows 'Apple iPhone - Contains no photos'.

I have 189 pictures on the iPhone's 'Camera Roll' that I took with the iPhone (in addition to the folders I sync with via iTunes). iTunes obviously does not sync with the iPhone's 'Camera Roll'. How do I get to these pictures off the phone? Please help.

Thanks.
Many Computers, Windows XP, Mac G4, WinXP, iPhone
  • andrewclark Level 1 Level 1 (0 points)
    There is definitely something wrong, but I couldn't tell you if it's your phone or your computer. I'm on 1.1.1 too and my phone still appears as a device in XP and behaves as it always has.

    I can't recommend doing something Apple doesn't want you to do, *but if you are willing (as a last resort)* there is a way to access the file system directly and download the photo files in a way that is similar to how you would from an FTP site with FTP software.

    It would require you to go to the site that puts installer on your phone. Once that is done install "open ssh" (to be able to connect to your phone and install "services" (to disable and re-enable ssh as needed for security purposes). Then use a program like winscp (works like other ftp programs but allows different types of connections - in this case an scp connection) to connect to your phone. The camera role is located in: \var\root\media\DCIM\100APPLE\. From there you can copy them to any location on your PC.

    If you phone is showing up as empty when you connect it to your computer then there might be something wrong with the area the photos are stored in, or maybe it's too full. I don't know what the limit is or if there is a limit. Just bouncing around some ideas.
    iPhone - IBM Thinkpad T60, Windows XP Pro
  • andrewclark Level 1 Level 1 (0 points)
    Yes it requires a "Jailbreak". That is why I mentioned that I can't recommend something apple doesn't want us to do. As an emergency it might be better than losing a bunch of pictures though.

    But I did read in another thread somewhere in this discussion board that someone took their phone to apple and apple got the pictures off the phone and onto their computer for them. Unfortunately I can't remember which thread to refer you to.

    On a side note: Bricking only occurs on "unlocked" phones (phones setup to use with other carriers than AT&T). "Jailbreak" is not "unlock" and means that you can add applications to your phone but any new firmware updates will remove the apps or sometimes require a clean restore in iTunes but no bricking.
    iPhone - IBM Thinkpad T60, Windows XP Pro
  • iMaveryk Calculating status...
    I just downloaded the 1.1.2 iTunes Update hoping this would be resolved and still I have the same problem as described above. Another weird thing is my Win-XP sees the iPhone as a 'scanner' device when I dock. I have Windows-XP Pro on a Sony VGN-N-220E Viao.

    Does anybody know how to resolve this problem with Apple-supported methods?
    Sony VGN-N220E, Windows Vista *****
  • TUBAMAN2155 Level 1 Level 1 (0 points)
    I took all other photos off of my camera using iTunes. Then reconnected my iPhone to my computer. iPhoto recognized that the iPhone had pictures on it and I downloaded them on to my computer. I then put all the other pictures back on to my phone and I cannot download pictures taken with my phone while there are other pictures on my phone.

    Try taking all other photos off, besides the ones taken on your phone. Reconnect your phone to your computer. If it doesn't work, I have no idea what the problem is, but it worked for me. Check my post: http://discussions.apple.com/thread.jspa?threadID=1238432&tstart=0
    Mac Book Pro
  • y0diggy Calculating status...
    Hi I see that you have the Sony VGN N 220E with XP. I am currently tring to get xp installed on this computer. Everything works except for the fn+brightness control. Have you found a solution to this problem? I know this post has nothing to do with apple but you may be the first person I have ran across that does not have complaints for this model vaio and xp.

    Any help would be greatly appreciated
    vgn n220e
  • monkeyfromx Calculating status...
    I just ran into this. To solve it, I turned the iPhone off, then On. Hooked it back up to my PC and all was right with the world.
    Windows XP Pro
  • Rookie1973 Calculating status...
    When I connect my iPhone I get a dialog asking me what I want to use to view the files. I selected the scanner and photo application and all the photos were there for me to copy to the hard drive! This is using my Windows XP Pro laptop.
    G4, Mac OS X (10.3.x)
  • msswibes Calculating status...
    To download the pictures from my iPhone Camera Roll I choose the Windows Scanner and Camera option from the window that first pops up when I sync. If I don't want to download the pictures and just synce I hit the cancel option then iTunes opens.

    When downloading pictures you are asked what folder you want them copied to. I have found that they seem to default to the My eBooks folder.
    Dell Latitude 610, Windows XP Pro
  • Nathan C Level 5 Level 5 (6,260 points)
    iMaveryk,

    The scanner and photo wizard is used to copy pictures off of the iPhone in Windows XP.

    If it is only showing as a scanner or camera, and not showing in iTunes, make sure you have the latest version of iTunes installed. The current version is iTunes 7.5. iTunes 7.4 or later is required for iPhone 1.1.2. If you have the latest version of iTunes, make sure you have Windows XP Service Pack 2 installed.

    Hope this helps,

    Nathan C.
    iMac G5 (work), Mac OS X (10.5.1), Home Built Athlon XP 2300+ 1 GB DDR XP Home SP2

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